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October 2023 by Bridget Gaskill
We are incredibly pleased with the products and services provided by A Plus Appliance, they are helpful and prompt. We highly recommend this business for your affordable appliance needs!
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October 2023 by Gary Miles
Love buying appliances from here. Original old skool appliances that are reliable affordable and with delivery available, this business got it right!!! I refer my friends and they are not disappointed...
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September 2023 by Elizabeth Echeverria
I have been doing business with a+ for over a year now. Great place they both have new and used appliances. They give warranty people friendly and really work with you on your purchases. Also delivery if needed. Thank you a+ for my needs.
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September 2023 by Julieann Zamora
Couldn’t be more happier! Great customer service & lots of great quality appliances to choose from. Will definitely be coming back and doing continuous business with them. Thank you A Plus Appliance for my A + service!
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September 2023 by Steve Valdez
I’m very disappointed with the management of this establishment she does not know how to communicate with her employees or customers! I hired them to come fix my washing machine and didn’t fix it right the first time I had to call back that same day when I called they told me well maybe it’s something else even though they did a diagnostic test ! Makes no sense. After 13 days I had the same issue with my washer. I called and the manager failed to return my phone call I had to message them on Facebook to finally get a response back . This establishment failed to give me a itemized receipt and said they couldn’t because I paid cash this is completely unprofessional. When I asked how much it would be for them to come out the manager stated well have to wait and see ? I called the store and the employee told them I had a 30 day warranty! Why couldn’t the manager say that? They are sending someone out on Monday September 25th . I bet since I’m leaving a bad review the manager will tell the technician not to do a good job because of my review. I will be more than willing to retract my bad review if they finally fix the problem correctly.
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September 2023 by Jazlyn Vega
Such an amazing job , Always happy and helpful . Bought a Washer and Dryer Set For a really good price Got it Delivered Same day , Everyone was so helpful
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September 2023 by Jancarlos Nunez
Can’t express the service they provided 10/10 highly recommended, explained everything I needed to know , communication was impeccable, Im a very satisfied customer and an awesome offer I couldn’t resist !
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September 2023 by Cassandra Luna
Purchased a new washer and used dryer February 2023. Fast forward to now Sept 2023 and my used dryer has stopped working. Called them and they stated that the warranty for used items was only 60 days for parts and 1 yr for labor. I decided to use a reliable company who came out to give me their opinion and upon opening up my used dryer they noticed that it was not cleaned at all to begin with. (Picture 1) They also told me that because it was not cleaned before being sold it did catch on fire. They went ahead and cleaned it and replaced it with new Samsung parts. (Picture 2) Use caution when purchasing used appliances from this company. Ask the questions and ask for proof.
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September 2023 by Henry Delgado
I just want to post my experience with A-Plus Appliance : We’re long term customers and made many purchases. We encountered our first major issue with an item (refrigerator) . I called and ask for a Mgr when Norma said we’ll maybe I can help, I explained my issue and the urgency and before I knew she called back and advised not to worry she values her customers and in the same evening she had a new appliance delivered and set up! We’ve already recommended them to many of our friends and associates, they back up there warranty and there word ! I highly recommend them?♂️??
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September 2023 by Mari G
Edit- Within hours of posting my review, the store manager, Alessa, called me and we had a really great discussion. She offered to refund the delivery fee as she confirmed the warranty was not emailed to me at time of purchase. She’s been the manager for 12 yrs and the experience with her turned everything around! She provided confirmation of the refunded delivery fee & offered her cell number for future use if I had any questions or concerns. The refund was processed immediately and is reflected on my card activity not even 24 hrs later. Alessa went above & beyond, customer service was 10/10! I’ve left my original review so that future buyers can have full transparency on associated costsExperience in store was quick and professional. They were running a tax free special when I purchased a washer & dryer on Sat 8/19. Norma was the sales person that attended me and the entire interaction went pretty smoothly. Delivery was scheduled for Sun and when I asked about the time, she said they’re open 12-5 on Sundays and to expect a call 30-60 min prior to advise the delivery is on the way. I was home during that time and never received a call. It wasn’t until 7pm that someone called but I was no longer home so delivery was rescheduled for Mon 8/21. The delivery guy was professional and polite. After he installed and ran a cycle on the washer, he informs me there’s a $55 delivery fee that was NEVER communicated to me. We call the store and I again speak with Norma and all she said was “I think I told you about the delivery fee but I can’t remember…but yes ma’am, the fee needs to be paid after installation” umm what??? Zero acknowledgment about the lack of full disclosure, Norma wasn’t any help. He delivery guy kept apologizing but he was only doing his job. I paid the $55 so as to not hold up his day anymore, it wasn’t his fault. However, the issue still stands that customers shouldn’t be blind sighted with an unexpected charge AFTER the fact. I will be reaching out to the store manager- buyers beware!
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September 2023 by Cassandra L.
Purchased a new washer and used dryer February 2023. Fast forward to now Sept 2023 and my used dryer has stopped working. Called them and they stated that the warranty for used items was only 60 days for parts and 1 yr for labor. I decided to use a reliable company who came out to give me their opinion and upon opening up my used dryer they noticed that it was not cleaned at all to begin with. (Picture 1) They also told me that because it was not cleaned before being sold it did catch on fire. They went ahead and cleaned it and replaced it with new Samsung parts. (Picture 2) Use caution when purchasing used appliances from this company. Ask the questions and ask for proof.
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August 2023 by marwan omar
Do not buy from them they are scammers, I bought a used washer it was rusted, they replaced it with a broken washer, I ended up buying a brand new washer (Maytag) after 1 month the washer acting up and very loud. Bad experience , wasting money.
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July 2023 by Jacky Quintanilla
-My husband and I got our washer and dryer here over a year ago and they work great still!-We decided to check out some refrigerators and we were looking for something affordable and then we saw this nice white refrigerator on clearance! The refrigerator was their for a while and no one would take it because not a lot of people like white refrigerators these days only the stainless Steel. So this refrigerator was definitely waiting for us ?.The staff were so professional, helpful and friendly with everything!-At first we thought they were closed because they didn’t have a open sign but we decided to check and they were open. So stop by and check them out!-If you want to know what they have available check out their Facebook page by clicking the link above.
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July 2023 by Rachael Williams
TL;DR: If You're going to buy used appliances, you'll be in great hands here, but you still have to have realistic expectations.The good: I bought a refrigerator in April 2022 from them which includes a one year warranty. On the very last day of my warranty, the fridge stopped cooling, and it happened on a weekend. When I called the shop the next business day, they said they'd honor the warranty. In the end, they ended up giving me a replacement fridge that's equivalent in specs and price. Ultimately, I'm grateful to the manager who worked with me, because our family cannot afford a new fridge right now. We've had the replacement for a couple of weeks, and I'm cautiously optimistic that it seems to be functional. We hope it will last a good amount of time... fingers crossed. Most of the people who work there are really nice, including the service technicians.The rest: I'm a type A personality, and I found communication with them to often be lacking, but it may not bother other people. I had to reach out a lot to get updates. I think the reason is they're a small business with a lot of customers, so maybe the staff is just very busy. The tech they sent out the first several times was also a bit rude and didn't seem to know what was going on. Be aware that the delivery guys they use for your appliance setup may leave a few loose ends for you to figure out, along with a mess for you to clean up. They also took a lot longer than I expected to complete troubleshooting with our original fridge... it was a month and a half, but they did give us a loaner fridge in the meantime. I think it's a family owned business, so my assumption is there's a smaller crew working on everything at once, and that's why there can be delays.All in all, they will get you taken care of. Even if there's a problem, I found them to be perfectly reasonable in finding a resolution, even if it wasn't on my preferred timeline. They solved what would've otherwise been a major issue for us, so I don't mind being extra patient in that scenario. I think they're genuinely good people. I wanted to make this an honest review with transparency on all aspects of my experience, but overall I'd definitely recommend them for used appliances. Thanks again!
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July 2023 by Danny Myers
Always had a great experience. I’ve purchased everything in my house from a-plus. Washer / dryer - fridges - dish washer - stoveNo matter what they have made it right if anything was amiss. Very thankful.
