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March 2025 by Review Bolt39
They are not open on weekends? Do they expect their paid customers to take time off from their job just so they can talk to a live person?
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January 2025 by J Miller
Disappointed in customer service . I do understand it is the holiday season but most businesses at least have a skeleton staff to answer questions and direct their paying customers. I call the claims adjuster …. Get voicemail which says contact supervisor…. Call supervisor and get voicemail. I call the toll free number and get the automated assistant. Sheesh during the holidays the whole company takes 2 weeks off … good grief 😩😩😩 I’d love to grab the ear of the CEO or claims manager 🙏🏽🙏🏽
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February 2024 by Jac P.
Why do you have all three of your AAA stations in one Radius can you not spread them out? your members should be more important than that
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January 2024 by Demon Ira
Emily Dole has saved our day. After a hard day with our former insurance not honoring our policies, we went in person and she was patient, kind, she explained everything in an easy-to-parse way. I had been so worried before coming here, you have also made my Mother’s day so much easier. Thank you!
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January 2024 by Jason Adams
Inaccurate hours
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November 2023 by Dan P.
Needed a passport photo, and AAA provides a discount for members on photos. Explained that I went to another location and that the photo printing machine would not work. Very friendly staff took care of everything without any change. I'll definitely come back to this AAA location in the future.
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November 2023 by Jim Hockenhull
Friendly and efficient staff.
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September 2023 by Mayra T.
I have been with them a couple of yrs and lately it's been slower .. they do not communicate correctly with each other and especially customers .. they should look for another towing agency cause Ridgeway in Texas is very bad they never come out for a tow!!
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August 2023 by Lisa V.
I would like to commend the exceptional service given yesterday by Leo R. from Ridgeway Towing. I am not sure which AAA office dispatched him to handle my service request for assistance with a battery issue. But I felt he needed to be acknowledged for his quick response by arriving way earlier than the time I was given. He was so courteous and thorough in resolving the problem. He patiently explained the issue and options available. I truly feel he went beyond his call of duty. Thank you Leo R....you are an asset to your company!
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July 2023 by Annie M.
Super friendly office After a mess at the other location, when we arrived the manager greeted us and told us they would waive our fee for photos. Staff was super friendly and helped us right away with our international driver's license. They went over making sure we had a card with no international fees They got us a map or the location we are visiting and even suggested getting travel insurance. Will definitely be checking into travel insurance with them for this trip and future trips after such a good experience.
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July 2023 by Alisha S.
Buyers Beware.. If I could give them zero stars I would. I can understand you only get four tows out the year. The fact you only cover 7 miles and not inform your customers that is the case is crazy. You can't use your spouses services unless the are with you. The company has really gone downhill and the service is bad. Call around for a tow please don't purchase any type of policy from AAA. The other companies will be way cheaper trust. If I was told I had to pay for any miles after the 7 mile mark. I would have declined to accept the service. I wasn't told this until I called and complained. The tow company was more helpful than AAA. Communication is key and with them that is not the case. If you call to complain they will hang up on you.
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June 2023 by Harry Reeves
Professional and polite staff.
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May 2023 by Jim Beam
Joseph helped me with my roadside Assistance problem today. Thank you sir.
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April 2023 by Amy S.
Sincerely wish I could leave negative stars. My friend and I were traveling from San Antonio to Dallas. She had been a member of AAA for 24 years. We were about an hour and a half away from Dallas when her transmission went out. It had just gotten full dark when we had to pull over into the narrow breakdown lane of a very busy highway on a curve. There was no habitation around, so we had to stay in the vehicle. It was an extremely unsafe location and situation. We called AAA. We explained how unsafe we were and asked if there was a way to expedite the tow. We were told he would be there in 35 minutes. We waited 1.5 hours, during which time we heard absolutely NOTHING from AAA. So, we called AAA. We were told that the tow truck driver canceled our pick up over an hour ago. We were never contacted. At all. We reiterated to this second lady how unsafe we were. So this second lady told us that she would "call us back as soon as she gets a different tow arranged." We waited another 30 minutes for a call that never came. So we called back AGAIN (we are still sitting in a tiny car on the side of the freeway, PRAYING that we don't get smashed by one of the 18 wheelers barreling past at 100 mph!). We again explained how unsafe we were and were told to wait "on a brief hold so she can see if she can find us a driver." 15 minutes into our "brief hold" with her, the tow truck driver called my friends phone, saying he would be there in a further 38 minutes. They kept asking us where we were, but we could not give an exact answer, but we gave them as much info as we could. We were the only vehicle on the side of the road with our flashers on. Meanwhile, I was still on "a brief hold" with AAA. I gave up waiting for the THIRD rep from AAA to come back to the phone after being on hold for 45 minutes. As I hung up on the hold music (while waiting for the 3rd representative to come back to the phone), a tow truck driver pulled up behind us and asked if we needed help. We told him we're waiting on the AAA tow. As we were speaking to him, our AAA driver called. He could not find us. The more we tried to help with our location, the more frustrated the diver became. The driver who stopped to check on us (Abbott from Big Daddy's Wrecker Service 5 Stars for them, by the way!) Made sure we were ok, left and came back about 20 or so minutes later leading our AAA driver right to us! We were finally loaded up and were taken to the repair shop without further incident. I would give the AAA tow truck driver 4 stars, but the people in the office or wherever they were located zero and less stars. They deliberately left us in an unsafe environment for over 4 hours and could absolutely NOT give a care in the world. At the beginning of our breakdown, I was absolutely planning on signing up with AAA. Unfortunately, my eyes were opened to the horrible treatment, the gaslighting, and just plain disregard for the danger we were in. The way they treated a 24-year loyal customer made me realize that this is just NOT a company that I would ever want to do business with. I am utterly disgusted by AAA and the way our situation was handled. I DO NOT recommend this company. What a shame.
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February 2023 by DeeDee M.
Unless you don't mind GUESSING from month to month what your bill payments are going to be because their onboard app will CONTINUOUSLYthrow you out of the app, STAY AWAY FROM AAA!! They will talk to you about all of their so-called discounts but will NOT warn you about the HEADACHES involved to get and KEEP them! RUN!!!
