-
November 2023 by Patrick Kfoury
Let’s start with the basics of how an auto parts store operates. I run an auto repair business, as such commercial auto accounts are generally in the back of the store. Which means I generally have to go into the back of the store to see my parts people. About every parts store is like that. This particular store is not, but I have to go behind the counter just about every trip to look at their screen to photo verify the part we are discussing, ensure it looks like the correct one, see inventory count, list, cost, etc…. That’s because their computers don’t swivel enough to show the customer parts info they are looking at if they are standing in front of the counter. Furthermore, the bathrooms are also in the back of the store. Which yet again means I have to travel to the back of the store to use it. Now my issue, I had two employees and a cart in my way of getting to the back of the store for the restroom. I was walking towards them and they didn’t move, they were blocking the route to get to the back, as a result and to be polite I went around them. I shouldn’t have had to ask them to move, paying attention to you’re surroundings and moving out of the way of your customers is polite. In the process I had to incredibly briefly cut behind one 5 ft section of parts counter before getting to the restroom in the back. Liz the commercial parts girl says “whoa, whoa, whoa, what are you doing”?, I look at her like what are you talking about as i must have been behind the counter 1,000 times, no exaggeration, and she knows me well, I was going to the back to use the restroom. After I go up to the counter to sign for my online order, the manager tells me “don’t go behind the counter, you’re not an employee”. I got it the first time, she wasn’t exactly subtle. It would be one thing if the business design didn’t constantly include my having to do exactly that, but it does. Hence the irony. Being chastised as a customer who probably brings anywhere from 50-100k in annual sales to Advanced is absurd. But that’s why I’m giving every cent of my future business to your competitors. Avoid this place. They’ve gone downhill in manners and staff training. Had this not been something I’ve done countless times without any concern from staff, different story. Variables make all the difference. You can’t fault me for doing what I’ve been allowed to do for literally years. If you change policy, simply politely say that. Cool. To the franchise owner, this is why you lost a loyal customer of around a decade to your competitors. I’m going to go out of my way to refer everyone who asks, to everyone but Advanced. As a result of being a frequent customer and an “Elite Perks” member you are quite literally given preferential treatment, parking spots at the front reserved for elite, going to the back of the store where normal customers don’t go, better pricing, etc… hence why it was so silly to chastise me over something so ridiculous. Sincerely a oreviou
-
November 2023 by Don
I walked in and said "I want to get some wipers installed on my car" and the rude pot belly was rude and said "we do not just install wipers here". I said "ok, I want to buy and have you install the wipers" and he looked at me like he was going to take my head off which would have been a mistake on his part. I understand he might of had a bad day, but that was over the top.
-
October 2023 by Sonja Seger
Nice service. Even helped with installation. Friendly
-
September 2023 by Christina Ornelas
Had the part I needed. Way more helpful then those chit chatting doofuses at Autozone on Blanco.
-
September 2023 by Miss One
Rude and don’t know anything about cars. Will sell you the wrong parts!!!
-
July 2023 by BARBARA Bolanos Lopez
Stop by to buy steering wheel oil I took one to the counter the kind guy ask me for the model of my car and brought the right one really kind and helpful
-
March 2023 by Sherry Powers
Was helpful and waited on me within seconds. Easy parking. Great advice.
-
January 2023 by Charles Darwin
Terrible service. I asked the guy in the front which seems to have a manager shirt on to take a look at a small issue with my truck. He showed poor customer service and honestly acted like he just didn’t care. I would not recommend.
-
January 2023 by High Life
Small location but they had what I needed. Friendly service.
-
November 2022 by Khayman Rockefeller
Not sure who was in the store this evening but the shorter Hispanic lady looked right past me to help a lady who had come in after me. It was the first time my son saw me get mistreated for what we can only assume was my hijab as she helped the other female customer just fine. When I tried to approach her she just forced a smile and walked off. Absolutely awful. No one else was visible in the store though I could hear them in the back amongst the stock.
-
November 2022 by Marisol Rodriguez
Worst customer service ever! Stephanie and the other kid just started at me while i walked in, was not greeted back. Even though no one was in the store i had to wait for them to come to my vehicle since i had a check engine light. Stephanie rudely explained she cannot help me as she is not a mechanic. Would not recommend
-
October 2022 by Tattooz By Smiley
Horrible customer service and very disrespectful if u want good customer service and years of experience go to the San Pedro location don’t waste your time here
-
February 2022 by James Burkett
Went in to purchase Battery, it was cold,getting ready to sleet. Stephanie (hope I spelled it correctly),installed my Battery. Very knowledgeable, and very confident in her ability. I was not disappointed. Gentleman at the Bitters Rd. site,said"It says a professional should do it,and it's getting ready to sleet,can't do it." Well guess what ,she was excellent. Kudos to you Stephanie, I will always ask for her from now on.Shame on you Bitters Rd. "Slacker". Go by ask for Stephanie, for she is extremely competent.
-
February 2022 by Harvey Schilling
I love shopping here. Was just there today. Tom is very helpful. So is ELIZABETH.
-
November 2021 by J Andrade
You can find here anything you need for your car, from parts to products for maintenance or detail your car. Expert advice and fast check for your battery. Knowledgeable customer service, they can answer all questions you have.
