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February 2024 by Artful Dodger
Unthinking, rude, disrespectful. Be glad I didn't tell that biker you called him a wimp. Went to O'reilly's, where they have manners. Sold me same brand, same product. This one worked without having to fiddle with it. Your employee should be written up. Posted to every San Antonio Facebook page I belong to. Seems you have a reputation. Lesson learned. Sorry you have a stupid pool to hire from.
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January 2024 by Danny Mendoza
These people really know there stuff.Thanks for the help this my new parts store O'Reilly's and AutoZone couldn't answer the questions I was asking
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January 2024 by Cori Rogers
Bill went above and beyond for me and my mom and we just wanted to recognize him for that
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November 2023 by Steelshin One
Roland is probably one of the nicest and patient guys I’ve ever dealt with in any automotive store. He made sure that my questions were answered and he even reached out and spoke to other stores to help me. Thank you Roland!
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November 2023 by Chris Wylie
I purchased a battery from the Bandera and Guilbeau location and had it installed. The battery started going bad and was replaced under warranty. A male employee around 50 years old refused to install the replacement battery, saying it was "too hard." I gave up and took the battery to this location (5848 Babcock), and Richard was more than happy to install it for me. He also answered a number of other questions I had about other issues. The difference in customer service was night and day.
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October 2023 by Chris Kroninger
Staff is very attentive and helpful. I am used to walking in to a store seeing employees focused on their cell phones. Not the case here, needed to get wipers for my friends truck. He came out and looked, then got the right ones...I paid then he even came out and put the new ones on. Wish I got his name so I could tell his boss how awesome he is!
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September 2023 by T S.
The staff were super helpful and explained everything to me. A big shout out to Jakari! She helped me find the right car battery and explained the difference in sizes and my car. She went above and beyond by referring me to a mechanic the moment she realized what I needed was beyond what Advance Auto Parts could do for me that day.I got my battery from there and will continue to buy all my car parts!
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July 2023 by Veronica Moon
Excellent customer service, and was very knowledgeable.
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March 2023 by Brent Buck
They had the full synthetic Castrol 5w-30HM. Even threw in a free funnel. Kept my car going another 7500 miles. Thx guys.
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March 2023 by Austin Bohrer
TLDR: Faulty parts, no help or recourse.Needed a new alternator for my old Ford Explorer, purchased one from here and installed. While it did charge good and appear work fine initially, my voltage gauge would violently fluctuate and spike into the red zone (16+ volts) while accelerating, making it dangerous to drive and nearly destroying my car. The alternator was also extremely hot after test driving, and somehow discharged my battery overnight. I suspect this alternator has a faulty internal voltage regulator, as often reported by other purchasers of cheap remanufactured alternators. I decided to try another alternator purchased from Pick-n-Pull (at a fraction of the price), installed, and it charged at a perfect 14.3 volts with no crazy voltage spikes. I took it back, and the faulty alternator tested "good" on their little test machine. I was informed by a rude employee that I had no financial recourse and could only swap for another alternator if this one tested "bad". Be aware that this place apparently accepts no returns for anything electrical (I was briefly told when purchasing, but naively assumed it'd work out alright). I should also mention that the alternator sold here had no Q.C. label/sticker mentioning it was tested prior to sale, while the (Duralast brand) one from the junkyard mentioned it was tested 3X. Please exercise due diligence if purchasing parts from here, as they are expensive, low quality, untested, and potentially dangerous. I regret not just sticking with the Autozone down the street, as they have only ever given me good technical advice and quality parts. I'm now stuck with an expensive paperweight...
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March 2023 by من داخل امريكا وكندا Inside US and Canada
They are too bad costumer serviceThey don’t have curtesy in dealing with customers.Don’t recommend them.STAY AWAY!!
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December 2022 by Abodi O.
Just go to a different location. So unprofessional!! Ordered a part and confirmed before driving an hour to pick it up turned out the part wasn't even ordered when I got there , different people working and all confused
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November 2022 by Lloyd Whitworth
Needed a battery for my 2002 Chevy Silverado. Stopped by and presented my situation. Staff were helpful, professional, and answered all my questions. Got me what I needed and installed the battery for me very quickly. Could not be happier! Very grateful for the super customer service I received. Turns out these guys had already installed five batteries this morning.
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November 2022 by Traci Strickland
I got a good price and installation on a car battery!
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November 2022 by chorlottiea harris
The Young Lady Who waited on Us Rendered Exemplary Customer Service and she was Very Friendly as well!Even the Other Customer Service Rep was Friendly and was Trying to Assist Us with Our Problem.Advance Auto Parts Customer Service You Rock in San Antonio Texas!
