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March 2024 by Robert E.
Very knowledgeable staff that provides excellent high tech service and support. They will also provide follow up support for free if you get home a realize there is something you don't understand. I took a new lap top to them that I was having trouble setting up. They set it up for min 15 minutes and didn't charge me anything. I can't say enough for their expertise and willingness to help!
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January 2024 by Chad Bergen
Good Ole Altex... always has what I need, but never has things I want. They are great for project and install supplies, but I wish they had a better parts selection for PCs. I don't need them to be Microcenter... but man, it would be nice to have something similar in San Antonio.
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January 2024 by megamanx74
There were quick to respond to my questions and were very competent in the job they were assigned to do. Any techy fans that want to upgrade or fix their computer this is the place to go.
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January 2024 by Chris Daniels
Solid computer parts store. Good alternative to Best Buy and has more individual parts to select from on site if you need something quick
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December 2023 by Eric
I took my pc here to have my existing comments moved into a new case with a few upgrades to ram and fans. My PC never had a problem. Since getting it back I have endless issues with the monitors turning off and on, unresponsive to shut down/restart, and endless freezing up. DO NOT TAKE YOUR PC HERE
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November 2023 by Gina Bonner
I have been going to this location for years and when my desktop crashed trying to update windows 11 and I didn't have sound the tech Adan Leo's was so very helpful. He went over and beyond.☺️ I had pictures of my deceased husband and daughter he retrieved them and answered questions even when I called him ☺️he was pleasant and patient and when I picked up my computer he even put it in my car for me!!! Thanks Adan!! You're the best!!☺️
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November 2023 by Shawn Hudson
Bought $$$$$ worth of computer equipment last week only to get an email notification of the new black friday sale of the same items that were several hundred dollars cheaper than what I paid for. I went in to the store to see if they would match the lower price and provide a refund for difference. I spoke with Trevor, he was unsure if it was possible, but he persisted and I received a refund of the difference. The reason why I come back to this store is because of Trevor and his effort to go above and beyond and not give up! Thank you Altex and Trevor for your help with this!
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October 2023 by Laurie S.
Help in the Time of Crisis! On a recent business trip I had the horrible experience of having my external hard drive becoming unreadable/corrupted! Not knowing any better, I made an appointment with the "Geek Squad" at Best Buy, who qouted me $500-$2000 for an "advanced repair ATTEMPT"?!?!!? Distraught, I came to Altex and was quickly greeted by Matt and the store manager Jacob Wiese. Explaining my problem, they offered to attempt repair for a nominal charge- how reassuring! Jacob broke down the concepts of disc drives and solid state drives into terms I could understand [thank you!] - so I immediately purchased a new portable solid state drive. I left my "broken" hard drive with them- feeling much more confident in their skills. Within 2 days they called to inform me they were able to access the data and transfer it to the new SSD! While I am impressed with their technical expertise, I am MORE grateful for their kind, patient, customer-friendly demeanor- helping those of us who are novices and helplessly lost. My job as a professional nurse has been to help explain medical terms/procedures to patients who are confused and anxious. What a wonderful experience to meet computer professionals who are willing to help do the same thing when an anxious customer comes in. I have definitely found my place for "all things compute" in San Antonio. Thank you all so much for sharing your expertise and your kindness Respectfully, Dr. Laurie Singel Schertz, TX
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October 2023 by Sara Tolvanen
Found a charging cord but wish the guy working would have helped me find it faster. He just pointed to the ailse
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October 2023 by Ahron Zisman
Just patiently waiting for Altex to go out of business.. I was a loyal customer once, but they were the only place that kicked me out for not masking properly back in the days when everyone was acting nutty so I never went back. I've got the Champagne ready Altex, just give me the word!
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September 2023 by Rex Hancock
Super friendly staff. Overly priced on a lot of their products. 62 bucks for 25 keystones is pretty crazy. Can get 50 for 70 bucks at Graybar.
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September 2023 by Robert Morse
Very knowledgeable salesman..most importantly..able to translate the tech to a level I'd grasp in my terms. A new m.2 drive,and some ddr4 ram.. but more then something blind off ebay or amazon.. the knowledge that it will be compatible and work.
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August 2023 by Paul Criswell
Needed service, replace batteries in two UPS. Tripp Lite. Trever took excellent care of me and my UPS. Great service, Trever and Altex. Will always use this as my computer store. 1604
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August 2023 by Draven T
Pricey but gouging on gpu's. Didn't recieve great customer service. Was looking for something and info on it to ensure I got the right product and was just told an isle they were in until the manager told the associate to help me. Honestly wasn't the worst service but was kind of irritating.
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August 2023 by Clifford Short
Overpriced and staff treated us with disdain. These kids have no respect for those that pay their wages.
