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October 2023 by Jill C
A great experience all around. The booking is easy and efficient. Great communication. They follow up with good reminders that are not intrusive. Transport was efficient, kind and impeccably clean.I was having a hard time find responsive companies and was so relieved to find Amera.When you need medical transport, they provided the exact service needed.I highly recommend them.
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August 2023 by Yasameen A.
Very expensiveI have to use them after they have been suggested for me by a clinicLyft or Uber would be much more cheaper I will not use this service again
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May 2022 by J. S.
I've been waiting for a callback to my appointment tomorrow morning and no one has called me back!
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October 2021 by Gloria Rivera
Never called me back.
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July 2021 by Loretta P.
Outrageous! $645 quite for a one way, 4.1 mile trip home from a colonoscopy. After expressing my disgust they offered me $100 discount. Shameful business.
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November 2020 by evil one l.
Hi All who are looking for an awesome medical transportation service. We were looking for someone to help a patient at last minute with medical Transportation. Crystal and David were amazing, they made it happen. Crystal when above and beyond to make it work. Within a reasonable time before a scheduled surgical procedure, they were able to find someone for our patient. It helped our patient to move forward with the surgical procedure as scheduled and get the patient back home safe. Thank you for Crystal!!! I think she was a manager? I did not ask for her role in the office but praise God for her!!!
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October 2020 by Me P.
I booked Amera for transport to/from a endoscopy appointment. Booking and confirmation were fine; and they provided multiple reminders of day time which gave me hope that they would be professional and timely. When I confirmed the appointment 12 hours before pick-up I asked specifically if the driver who dropped me off would be picking me up since I would need to provide a name/number to the facility upon check-in (no guests or waiting was allowed in the facility due to COVID). I was assured it would be the same driver and that they would provide their name and phone number for the facility to call when it was time for pick-up. Fast forward to being in recovery and having the nurse tell me they called my driver and was told he was just a Lyft driver and wouldn't be coming to pick me up. I called the driver directly (when I recovered enough to do so) and he told me he just drives for Lyft and the pick-up was ordered by another company (Amera) and there was nothing he could do since he was at his 'day job'. I scrambled to call a friend who then had to take off from work and rush to come get me; it was incredibly stressful and not what I needed while trying to recover. When I called Amera to figure out what happened and ensure they didn't charge me for this fiasco they first wanted to tell me it was my fault for not calling their corporate number and requesting another driver for pick-up. When I refused to accept this as an appropriate abdication of responsibility they offered to 'elevate' my complaint and have someone call me back. I received a call back nearly six hours later (not what I would consider responsive for a medical transport company). The representative again tried to say I just didn't take the return trip and they would refund it (as a courtesy); when I refused to accept that they offered an additional small discount on the trip to the appointment which I accepted in order to be done with dealing with Amera. In the end, I still paid 2X what I would have paid to just take a Lyft there myself and had to get someone to take time off of work to come pick me up, which is what we were trying to avoid. Do Not trust Amera to transport you or your loved ones.
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September 2019 by CRenee R.
This has been the WORST experience ever!!! I had two medical procedures this morning at 6:45am that was scheduled a month ago with my doctor. I paid this company money for medical transport where I needed a support agent to sit there until my procedure was done and bring me back home. I asked the Coordinator 3 times prior to my pick up date to make sure the individual would stay there and take me home afterwards. I was assured yes you are paying a bit extra for that. Only to be told by the EMS drivers who came to pick me up that they can't wait. Not only did they come in a Veterans EMS Van and think I was wheelchair bound, this company did not adequately setup the pick up. The drivers left. I wasted money, time getting up early for 6:45am procedures that I need, took procedure prep meds for nothing over the past few days. This is literally the worst experience from any company I have ever had. The worst!
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May 2018 by Matt C.
This booking went very badly and causes me to conclude Amera isn't competent to handle my business. Your driver was a contractor. First mistake. Second, he lied about picking me up to your dispatcher then had no excuse for being so late. He should be fired. It took four calls to you to get the issue resolved. Only because my MD could accomodate me coming in late was I able to keep my appointment. He was 45 mins. late with absolutely no valid excuse. For the money you charge, you need to ensure by whatever means necessary that they fulfill their commitments. This is not ordinary taxi service, it's medical transport. You absolutely CANNOT screw it up, not even once. I have attempted to contact Elena Rivers, CEO of Amera, by LinkedIn to discuss it. I will certainly do so if she contacts me. Failing that I will use other ways of tracking down her phone number and calling her. Ms. Rivers needs to make changes to ensure quality control and that drivers are not lying about their whereabouts or doing things they shouldn't be on the clock. I suggest putting GPS on all their cars like is done with trucks. Also hiring contract drivers is a very bad idea. There is no accountability or commitment. It's like moving cos. outsourcing to local contract movers. Very bad idea. I will not be using your service again and am rating it one star on various business review sites. Frankly after your very bad performance today I should insist that you not charge me at all. The only reason I don't dispute the charge is because you EVENTUALLY showed up only after repeated phone calls to you. Rating: one out of 5 stars and be glad you get one star. ------ 6/1: Update: Ms. Rivers contacted me. I explained the two things Amera needed to do to fix their problems: stop using non-employee contractors to pick up people. This isn't Uber, it's medical transport. Liability is much higher and they can't afford to mess around with unknown people. Second, put GPS trackers on all vehicles. Like the trucking industry, they need to know where their people are at all times. Ms. Rivers' response was that she didn't need a business consultant but instead just wanted to talk to me as an upset client. Umm, no. That's not how it works. I am the marketplace, not you. The business serves the market. The business does not get to determine what the marketplace says or does nor define the frame of conversation. Our conversation degenerated rather quickly. She was being arrogant and haughty. She refused simply to thank me for my sound advice and instead chose to argue over the politics of our conversation. Eventually I hung up on her, as well I should have. I am disappointed that the CEO of this company is not open to sound advice from customers re how to fix their glaring problems. I don't know if Amera is public but if so, I recommend you SELL. I further recommend to Amera's Board of Directors that they review Ms. Rivers' tenure at Amera as CEO. 6/4: Response to Elena, CEO of Amera, who just replied below. I did request to speak to a supervisor -- twice. The one I spoke to was in fact the model of customer service. She stated what she was doing and when I could expect to see a driver. Your driver was very apologetic. This perhaps because he knew he screwed up ROYALLY by simply not doing his job. I asked what kept him. His reply was he lost track of time. That is no excuse. As a contract driver (something you need to stop doing) and lacking accountability re his whereabouts (something you could insure by using your own actual employees instead of per-ride contractors like happens with ride-sharing companies and use GPS transponders like truck fleets do), of course he had no incentive to do a decent job. This isn't Uber. This is MEDICAL TRANSPORT. You cannot afford to screw it up. Your liability is too great. Instead of thanking me in our call for my feedback and leaving it at that you got all high and m
