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December 2023 by MsGracie “Gracie”
I went to America's Best in the Rim, LaCantara Pkwy and received the Best service from Maricia and Nacole. They were Very Professional and Pleasant in helping me.
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December 2023 by Suzanne Messer
The best customer service and very personable! I will definitely go back if needed! Marissa runs a great shop
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November 2023 by Zane Chumley
Best eyeglass experience ever! Less than an hour after I walked in, I got an eye exam, retina pictures, glaucoma test, and prescriptions for close-up and far-away, with two pairs of the perfect eyeglasses for me, and I paid much less than I thought I would ... NO BAIT-N-SWITCH! Special shout-outs to Audrey, my eye examiner, and Jake, the sales consultant.
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November 2023 by S M
Okay so first off. Wow.I have been going to America's Best Contacts and Eyeglasses at the Bandera location for a couple of years now. I have to say that I have never received the type of professional treatment and the genuine customer care that I received today at the La Cantera location.They remedied an issue I had with my glasses not being aligned with the correct peripheral dimensions. It wasn't a "me" issue or "let my eyes adjust" issue that the Bandera location would give me.Marissa, Dr. A, and the eye technician were all so nice to me and didn't treat me like I was a bother and that is something I have never experienced in all my years as a customer of this franchise. They actually communicated with me, which is something, like I said, have never experienced before at the other location, because if you asked something or had a concern it was pushed to the side.They're going to completely deck out the new lenses I'll be getting for my glasses, plus they're going to redo my contact lenses exam at a later date just to be on the safe side. Plus Marissa gave me 2 eyeglass containers for the glasses I brought in, cleaned them, and gave me a glasses cloth.I reached out to the national email about the back and forth issues I was having with the Bandera location and they in turned were able to get me set up with the La Cantera location. I will continue to go here from now on and I recommend anyone who pays out of pocket for their eyecare to please go here.You're treated with respect and they will actually take care of you if you had the type of negative experience that I had with the other location. I wasn't even expecting everything they did for me here today, I just wanted to get my eye glasses fixed and they literally went above and beyond that.Thank you guys so much.
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October 2023 by Kathy Henckel
I love this America’s Best at the Rim, not only because of the cute glasses frame styles and the fact that they file my claim with my vision insurance, but because of Mia. She’s so knowledgeable, personable, and helpful! She has great fashion sense & helps me pick out the best frames for my face. She also figures out the most cost-effective way for me to afford both my glasses & my reading contact (mono-vision). I highly recommend them, especially Mia!
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October 2023 by Carla Torres
Today, I had a very good experience here. Mia is awesome ? she answered the phone promptly & scheduled me, did my pre eye exam, & checked me out. She was very thorough & polite.. from beginning to end ☺️ Dr. Cordova was also very informational & pleasant. Thank you !
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September 2023 by MJ Lozano Gonzalez
Have been buying my glasses here for a couple of years and the service was always worth the cost.However, this past month they cancelled my appointment twice with no attempt to be proactive and reschedule. After the appointment and a $60 charge for a contact lenses exam, I needed the lenses to be done as soon as possible as I am leaving the country and had a limited time now that they had cancelled both previous appointments.With this being said, no attempts were made to get the lenses done on a little less than two weeks despite the time constraint being a result of their cancelling my appointments.I got a refund for the lenses, but not for the exam, which ended up being pointless as I couldn’t get the needed product in time.
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August 2023 by asma
The staff was very kind and professional. The doctor was very helpful and attentive. Received my contacts within a few days and glasses were ready with a week or so.
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July 2023 by Make It Custom
Came to the Americas Best and the service was AMAZING! Jake and Marissa are super knowledgeable and helpful.My glasses also turned out great and the price was incredible!!!Truly Americas BEST!
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June 2023 by Connie H.
I was a little scared going to a mall optometrist, after having gone to the same person in Austin since I was 18.Fortunately, I had a great experience from start to finish. Got in quickly, finished up quickly- 50 minutes- prob took 20 minutes to shop for glasses since I was in browse mode! It takes two weeks to get glasses and contacts. They also give you 40% off of frames
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June 2023 by JP
I scheduled an appointment for Saturday April 15, 2023. Upon arriving, I noted that it was quite busy. However, I was greeted immediately and relaxed. Within 10 minutes, the ophthalmologist (His name escapes me), gave an exemplary exam and his bedside manner is extraordinary. After my exam, I chose several different frames and discussed with staff which options were offered and was told that it would be approximately ten (10) days before I received my glasses. Both pairs were delivered to me within eight (8) days in impeccable condition. After adjusting both frames, I could see an entirely new world. Patients take vision, and often hearing, for granted. Highly recommend America's Best to those who are reading this post, and I assure you, my friends and family. Exceptional customer service, knowledgeable staff, coupled with quality eyewear makes this an annual joy to accomplish.
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May 2023 by Liz Robbins
I love this place. They may seem slow to some, but I am retired, so I'm not usually in a hurry. Regardless, the staff is attentive and ready to help. The cost for good eyewear is also great. I went to a Vision Source, ordered Silhouette Rimless glasses, and $1000 later, I was not happy. Those glasses are now sitting in a drawer. At America's Best at the Rim, my cost is way, way, way under that amount, and I'm so satisfied. I even urged my 86 year old sister to try this location. When we walked in, Jake was so ready to help. My sister had a pair of old glasses she'd worn since around 2018. Her daughter had tried to hold them together with some wire. Jake took the glasses and fixed them for her. He knew my sister would not get her new glasses for at least 2 weeks. His was truly an act of professionalism, excellent service, and a true act of kindness. I will not go anywhere else for glasses. America's Best at the Rim... don't change a thing!
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May 2023 by Priscilla Murray Mora
My daughter's appointment went fine but I came back for my son after lunch and after waiting for a sale's person for 30 minutes, they wanted me to wait longer just to cash me out. I'm annoyed.
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April 2023 by Christina Mantas
Tricked Into Spending 2× As Much!If they ask if you *also* want to be fitted for contacts, just say no: The price will go from $79 to $193.Yeah, that's not even close. ? Was not planning on spending that much. Felt swindled. They didn't give me a total until after the exam. They need to be more transparent. Really not a good practice.
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April 2023 by Allison Albrecht
This was by far the BEST experience I have ever had at an eyeglasses/contacts place. Everyone was so nice and chill. I highly recommend them. I wish I remembered the names of everyone so I could give them all a 5 star review. Thank you!
