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May 2023 by Google user
The owner should know that the people that work here are not friendly at all. They don’t even great you and don’t ask you for help and when you ask for help they act as if your bothering them. Such a bad taste they give this store. To the lady and gentleman that worked 4/21/2023 around closing it would have done our company a great deal of good if you simply would have said hello. The other customer that walked out with me felt the same and this is why I’m leaving this review. I rather drive across town then have such poor customer service with so much attitude.
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November 2022 by Linda L
The ladies at the register really need to get off their high horse. At the end of the day. Your serving licensed professionals. No need to be rude to customers.
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May 2022 by Gracie F.
I've come to this location off and on for a few years but I try to avoid it if possible. This particular day it was more convenient for me to stop in for a return. I had my receipt and made sure what I needed to return was returnable before I set foot into this location because the staff tends to give you a hard time with returns. Part of the problem here is the power trip. It's not enough that you're prepared for the transaction. The staff starts asking questions with the kind of tone that you can tell, they don't wanna help you. The more answers that you have that gives them an indication that they may have to actually work irritates them more. So they try to throw other things at you to deter you from asking them to go above just ringing up product. For me the first thing was the receipt. I had it. The second was how long had it been from purchasing to me returning. I was well within that time frame. I proceeded to help open items to show they are still sealed and unused. What do they do? Go to TDLR to check my license to see if it's expired. I show them the receipt of my current license and they STILL needed to call another location, not their headquarters but the location where I initially purchased to ask them if they can return these items because I don't have a license. Meanwhile customers are listening to them going back and forth about how they can't return the items and how I shouldn't have been able to buy product with an expired license. I repeatedly told them I had a license that is paid for and up to date. I showed them the website this time. As I'm doing this, the older lady Anna smiles and hangs up after being told, as long as I had the receipt I could return the product. Her coworker, continued to make faces while having to go through with the return. I called their headquarters to let them know but they never answered. This location is always in a mood. I won't ever be going back there because it seems like the mentality of people thinking they have the right to make "policy changes" because they like/dislike you is super old school and against best practices for business yet this lady is always making these kinds of calls, this is not the first time I've had to experience this immature approach.
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May 2021 by Angie Hutson
Always find what I need, if not they order it and call you when its in store.
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March 2021 by Marlena Marlena
Out of oloplex products and alot of other products as well
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October 2020 by Jessica Ramirez
Love this place
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October 2020 by The Lee Family
Get that good hair products
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October 2020 by Cristy Sparks
Great products
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September 2020 by Veronica Daniel-Espinoza (Beauty)
Great customer service, Product knowledge ideas a plus.Really helpful staff.I’ll definitely make this my #1 locationThank youAlissa .Happy to spend my $459.00. Restock Supply .
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August 2020 by Marcel Cuellar
Staff is always friendly and helpful.
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July 2020 by Kendra blakeslee
Little store with small selection. But cashier was patient and kind. I prefer the bigger store
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May 2020 by Nancy Granado
Employee was very helpful in calling other Armstrong locations for colors I needed.
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February 2020 by Veronica Daniel-Espinoza
Great customer service, Product knowledge ideas a plus.Really helpful staff.I’ll definitely make this my #1 location Thank you Alissa .Happy to spend my $459.00. Restock Supply .
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February 2020 by Veronica Espinoza
Great customer service, Product knowledge ideas a plus.
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February 2020 by B L
This location has very little inventory! They sell goldwell color plus developer, but NO GOLDWELL cover plus color!
