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August 2023 by RachelGthestylist
Martin and staff are amazing ! Love to shop here for all of my necessities for the shop .Keep up the great work Martin You Rock !!!! ?
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August 2023 by Mace
Nice employees. Helpful. Don't have posted prices, annoying. Need license to buy, just FYI
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July 2022 by Jenna Bear
I love this store. The customer service is top notch. They greet you as soon as you walk in and make sure you can find what you need. They have helped me countless times on price checking and even went out of their way to let me know a product i was already purchasing had a duo deal. I will always use this location because its always been such a beautiful experience!
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May 2022 by Tori T
Walked in 4/25/2022 and realized I made the wrong decision to come in. This was truly an uncomfortable experience I have ever been.I was greeted and followed by the short hair blonde lady. She truly made me feel uncomfortable by following my friend and I—granted I was looking for hair products. I grabbed what I needed and the same lady said I can hold all of that for you in a persistent and eager way. They continued to watch my friend and I like hawks.On the other hand, another customer came in and they both did not approach her in a condescending way like they did with us. Next, both ladies questioned if I was even licensed or was aware of what this store is. Which in fact, I do know since I have shopped at other Armstrong McCalls and I am licensed as well. The brunette lady said I was not in their system and asked what I was even doing on this side of town—she made it seem like it was a crime to be here. They both continued to ask me questions as if I was under investigation. I realized they both racially profiled my friend and I. (we are Hispanic) The brunette lady would absolutely not make eye contact with my friend at all and was in disgust. She didn’t even want to check us out but, just stood there bagging the products I wanted in such distraught.Moving forward, they said they are a franchise to the other Armstrong McCalls and asked for my license along with my information. (I wasn’t aware they were) I did question why they needed so much information. At other locations its the usual basic information they need—since I am already a member. I did let them know I was in the system which they did say I was not. After I checked out I grabbed my receipt, products, and got out of there as soon as I can. Granted I was truly upset and still kindly thanked them. I truly believe they both wanted me to react aggressively or give attitude… I called another Armstrong McCall to confirm if I was in there system and they did say I was (super weird these two ladies here said I was not?)Lastly, both Sheryl and Sharron (blonde hair, and brunette hair) racially profiled my friend and I—to my assumption they probably thought we both were “shop lifters” and etc. Definitely was not true at all due to the fact I stated earlier I have shopped at other Armstrong McCalls. That being said, I will never step foot into this store ever again. I am truly upset and still shocked from what I experienced here…
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May 2022 by Sela Nunez
If you are a person of color do not come. You will be profiled by these 2 WHITE WOMEN (Sharron & Sheryl) I knew the minute my friend and I walked that we were gonna be treated different. Super uncomfortable. We live in San Antonio literally a Hispanic dominant so it was shocking to experience this type of mistreatment. We have shopped at other Armstrongs and never been questioned so hard if we shopped at this type of store. The ladies even asked what we’re doing on that side of town as if we don’t live in San Antonio even tho we mention it before when handling the not being in system bs. We are outraged and do find any of this okay!!!
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May 2022 by Victoria T.
Walked in 4/25/2022 and realized I made the wrong decision to come in. This was truly an uncomfortable experience I have ever been.I was greeted and followed by the short hair blonde lady. She truly made me feel uncomfortable by following my friend and I—granted I was looking for hair products. I grabbed what I needed and the same lady said I can hold all of that for you in a persistent and eager way. They continued to watch my friend and I like hawks.On the other hand, another customer came in and they both did not approach her in a condescending way like they did with us. Next, both ladies questioned if I was even licensed or was aware of what this store is. Which in fact, I do know since I have shopped at other Armstrong McCalls and I am licensed as well. The brunette lady said I was not in their system and asked what I was even doing on this side of town—she made it seem like it was a crime to be here. They both continued to ask me questions as if I was under investigation. I realized they both racially profiled my friend and I. (we are Hispanic) The brunette lady would absolutely not make eye contact with my friend at all and was in disgust. She didn’t even want to check us out but, just stood there bagging the products I wanted in such distraught.Moving forward, they said they are a franchise to the other Armstrong McCalls and asked for my license along with my information. (I wasn’t aware they were) I did question why they needed so much information. At other locations its the usual basic information they need—since I am already a member. I did let them know I was in the system which they did say I was not. After I checked out I grabbed my receipt, products, and got out of there as soon as I can. Granted I was truly upset and still kindly thanked them. I truly believe they both wanted me to react aggressively or give attitude… I called another Armstrong McCall to confirm if I was in there system and they did say I was (super weird these two ladies here said I was not?)Lastly, both Sheryl and Sharron (blonde hair, and brunette hair) racially profiled my friend and I—to my assumption they probably thought we both were “shop lifters” and etc. Definitely was not true at all due to the fact I stated earlier I have shopped at other Armstrong McCalls. That being said, I will never step foot into this store ever again. I am truly upset and still shocked from what I experienced here…
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May 2022 by Victoria Tovar
Walked in 4/25/2022 and realized I made the wrong decision to come in. This was truly an uncomfortable experience I have ever been.I was greeted and followed by the short hair blonde lady. She truly made me feel uncomfortable by following my friend and I—granted I was looking for hair products. I grabbed what I needed and the same lady said I can hold all of that for you in a persistent and eager way. They continued to watch my friend and I like hawks.On the other hand, another customer came in and they both did not approach her in a condescending way like they did with us. Next, both ladies questioned if I was even licensed or was aware of what this store is. Which in fact, I do know since I have shopped at other Armstrong McCalls and I am licensed as well. The brunette lady said I was not in their system and asked what I was even doing on this side of town—she made it seem like it was a crime to be here. They both continued to ask me questions as if I was under investigation. I realized they both racially profiled my friend and I. (we are Hispanic) The brunette lady would absolutely not make eye contact with my friend at all and was in disgust. She didn’t even want to check us out but, just stood there bagging the products I wanted in such distraught.Moving forward, they said they are a franchise to the other Armstrong McCalls and asked for my license along with my information. (I wasn’t aware they were) I did question why they needed so much information. At other locations its the usual basic information they need—since I am already a member. I did let them know I was in the system which they did say I was not. After I checked out I grabbed my receipt, products, and got out of there as soon as I can. Granted I was truly upset and still kindly thanked them. I truly believe they both wanted me to react aggressively or give attitude… I called another Armstrong McCall to confirm if I was in there system and they did say I was (super weird these two ladies here said I was not?)Lastly, both Sheryl and Sharron (blonde hair, and brunette hair) racially profiled my friend and I—to my assumption they probably thought we both were “shop lifters” and etc. Definitely was not true at all due to the fact I stated earlier I have shopped at other Armstrong McCalls. That being said, I will never step foot into this store ever again. I am truly upset and still shocked from what I experienced here…
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March 2022 by Paige B
I went in today for shampoo. From the moment I walked in, Sheryl was very welcoming and incredibly helpful. She went through numerous options with what would work best for my specific needs. It was a really great experience and I just really appreciated how comfortable she made me feel. Thank you, Sheryl!
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March 2022 by Paige VanderWall
I went in today for shampoo. From the moment I walked in, Sheryl was very welcoming and incredibly helpful. She went through numerous options with what would work best for my specific needs. It was a really great experience and I just really appreciated how comfortable she made me feel. Thank you, Sheryl!
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February 2022 by Paige V.
I went in today for shampoo. From the moment I walked in, Sheryl was very welcoming and incredibly helpful. She went through numerous options with what would work best for my specific needs. It was a really great experience and I just really appreciated how comfortable she made me feel. Thank you, Sheryl!
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January 2022 by April Fulp
Went in and wasn’t even acknowledged by the two older women sitting at the register. Prices are not listed anywhere for 90% of the store which says enough, but seeing a box of masks sold for $43+ was the cherry on top. If a company is willing to price gouge PPE, I’m absolutely certain they rip-off customers on the regular.This location is the only one with a different owner than all other San Antonio locations, and the ratings sure do show it.
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December 2021 by Angela Wettlin
I’ve had my cosmetology license since 1997. I have been going to Armstrong McCall since it was at the Topperwein location and the service has also been impeccable. As of lately it’s has rapidly declined in customer appreciation and service. After reading the reviews I’m glad I’m not alone in this matter. The silver haired Hispanic woman in her late forties or early fifties has made shopping at this location awful. She is by far the worst person to represent our industry and Armstrong McCall. She claims she is the owner of that location and maybe she feels like she doesn’t need to use common decency to the people who frequent that location. I will no longer go to that location and will use Princess Beauty Supply.
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October 2021 by Maree B.
I visit this location often and the ladies are very sweet and helpful. I've been going here for years and I love how close it is to my salon.
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August 2021 by Linda Evans
All the ladies here are super sweet and helpful.
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July 2021 by Annie G
Went in to get some product and the lady who moved her to Texas last year rung me up. She was not very friendly. I am new to the area & it seemed like a problem for the lady to have to enter me into their system as I haven’t shopped at this location before. The Armstrong McCall associates in atx are so much friendly and welcoming. Will not be shopping here again I will go out of my way to another Armstrong.
