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December 2025 by Laurie W
Your phone breaking and needing a replacement immediately is a pretty stressful situation. I started at T-Mobile (my provider at the time), and after a frustrating experience there, I walked across the parking lot to this AT&T store to see if they could help. Paul was my salesperson, and he was incredibly patient and helpful. What should have been a straightforward process ended up taking much longer than usual (completely my fault), including calls to all three credit bureaus and T-Mobile. Paul never rushed me, never showed frustration, and stayed friendly and kind throughout, when most people probably wouldn’t have.
The other salesperson who was working that evening was also very friendly and supportive, even though I unfortunately didn’t catch his name. Together, they made a stressful situation feel manageable. My phone trade-in went smoothly on their end, and I really appreciated the professionalism and patience from both of them.
This review is specifically for this store and the people who work here, not a general review of AT&T as a provider. If you’re dealing with a phone emergency and need help from real, decent humans, this location is a good place to go.
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December 2025 by Tom Harding
Paul helped me switch my regular account into a business account and got me and iPad as well! Thanks for the hookup man !
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December 2025 by Mario Gonzalez
Paul helped me out a ton ask for Paul!! This is my recommendation
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December 2025 by Trovoy Arellano
Keon was amazing with helping me get my new cell phone service started!
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December 2025 by Anali Uribe
Very attentive , very helpful , they assisted on finding the best deals for our family . Thank you randy and george !
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December 2025 by Marion Oettinger
Paul helped me with a new phone!!
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December 2025 by Grace Ibarra
Came in to ask about my bill and Randy was Awesome!!! He also helped me get into a new iPad! Excellent customer service!!
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December 2025 by CRiS TiAN
I don't know his name, but the gentleman working on Sunday 5-6pm assisted customer after customer by himself and was professional, polite, and knowledgeable.
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December 2025 by Mr. Franc Eli Goss
Came in to make bill payment and Randy was Fantastic!
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December 2025 by Liza Gomez
Great service and atmosphere. Brandon was extremely helpful, knowledgeable and patient as he assisted me with switching plans and dealing with customer service and online account.
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December 2025 by Bron
Excellent service from Keon. Helped me very quickly and was very attentive and patient with me during a stressful time. Thank you Keon for also putting me onto the S series
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November 2025 by The Dreamer
Despite James excellent customer skills, my ATT experience has been the worst. I live 1.5 hrs away and made the switch to ATT at the store. I was signed up for a different plan than I asked for and my first bill was 3 times higher than I was told. ATT customer service was horrible and told me I had to go to the store to correct the issue. 3 hr round trip. Was switched to the correct plan but was told they couldn’t do anything about the bill despite being their mistake. The manager finally made a partial credit. Subsequently the ATT app will not work with my account, autopay does not work despite having set it up several times. Every single aspect of my switch to ATT has been terrible. Where I live they have the only coverage but I will NEVER stay with them as soon as another option opens.
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November 2025 by Sally Bartlett
Keon was incredibly patient and kind with my mother.
He is truly a professional and I will let my San Antonio friends know where to go for impeccable service!
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October 2025 by Carson Petrash
Paul stayed late to help us out. Wonderful guy
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October 2025 by Harvey Parker Jr
PAUL HELPED ME AND MY SON AND HIS MOTHER OUT VERY WELL AND WE APPRECIATED HIS HOSPITALITY SO MUCH AND RECOMMEND HIM AND HIS STORE TO FUTURE CUSTOMERS!!! 😎👍🏾
