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November 2024 by A
After going to two stores in the Bandera area and a failed over the phone customer service call, Franklin at the Alamo Ranch store hooked me up and got me in and out of the store in record time. He was knowledgeable, patient, friendly and took care of everything that literally 2 stores and a customer service call center couldn’t do!!!! Thankful!!!!!!
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October 2024 by sedat duyar
You are very lucky to work with an agent like Franklin AT&T because someone who aims to be very helpful thank you Franklin
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October 2024 by Angela Smith
Franklin was incredibly helpful, knowledgeable, and polite. He showed me how to save some money on my account, which I didn’t even realize was possible — and these days, every penny counts! I’ll definitely be returning to the Alamo Ranch AT&T for all of our tech needs.
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October 2024 by Wendy Frazer
This AT&T store is absolutely the best.Recently updated 2 of our phones and Undraea was so helpful and took care of everything. Staff is friendly and knowledgeable. Had trouble with another phone and Aaron was able to figure it out and fix it!!
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October 2024 by Steven J Hinojosa
Unfortunately deceptive sales practices happen here. Call the customer service line to confirm charges. The sales rep will say and promise anything to get a sale must be something with the management. Go to another location
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October 2024 by Jeff Boggs
Great customer service and very friendly! They took very good cate of me here.
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October 2024 by Mackella
Undraea was super helpful and kind to us! Great service!
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October 2024 by Kimberly Gomez-Leon
Gavin was super helpful and very friendly. Can’t say the same about the other employee. Rude and unfriendly with horrible service skills.
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September 2024 by Luis Merino
Donovan M was very professional and knowledgeable. He helped me out with all my issues and he was super fast. What a great employee! Thank you for a great customer service experience!
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August 2024 by Siglinde Woodring
Service is excellent
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August 2024 by barbara wojcik
The best customer rep I can imagine
Excellent communication skills, patient, very knowledgeable. Donovanp
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August 2024 by April Mascorro
This store is the best, especially Donovan. He handled all of my concerns in a fast and friendly manner Explained my products throughly and even helped me save money on my monthly bill. I highly recommend this location! Outstanding customer service !!
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August 2024 by Emily Carnochan
This At&T store was great, there was no wait they quickly fixed our issue and it was a seamless experience. Franklin was very helpful we had a great experience.
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August 2024 by Connor Early
Franklin is the best
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August 2024 by Just Me
Reposting since it got deleted.
Love my AT&T wireless service but I definitely had a terrible experience at the Alamo Ranch location with an employee by the name of Marivette M.!
She was very impatient and seemed more focused on going to lunch rather than assisting my mother and I in becoming new AT&T customers.
She kept smacking on her gum, playing with her hair, and rolling her eyes at us! We ended up leaving the store feeling so embarrassed and belittled. We ended up acquiring our AT&T services online since she was so desperate to go to lunch!
If you go to this location for any assistance, look for someone else to help you and avoid her if possible!!
Looks like I am not the only one who's had a negative experience with Marivette! I know how you feel Aron Julian Jr. and Rafael Mireles!
She is definitely a very poor representation of AT&T!
Shame on you Marivette!!
I will update or delete my review once the owner responds to this review. I am hoping she has either been retrained or moved on from AT&T.
