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November 2023 by Extreme Skies
Everyone that says Pal is bad.She is.This is coming from an AT&T Sales Associate working at this EXACT Location a few months ago. She steals commission and regularly belittles customers when they aren't in earshot. She cares more about sales and how much she can get before the months KPI goal is up.The assistant manager, Cole, was the better of the two managers here. I hope he is doing well but I'm aware he is now operating a store by himself; all good to him.However, any Sunrise residents, STAY FAR FAR FAR away from this place as long as the short blonde woman 'Pal' manages it. She does not care. This job is a sustainable living to her and nothing else beyond it. If you would like an AT&T with staff that genuinely cares about service, look literally ANYWHERE ELSE. (The one on 78 next to Walmart is the best so far)IF anyone would like to, report her to her District Manager Veronica. That's the only plausible fix to get a caring person in that store.
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October 2023 by Xtian SanGa
So rude, I came to check a doubt in my bill there was another person talking with the person in charge so the attendant told me to wait thats OK I didn't mind, but as soon as nother person more good looking and clean enter the store they start talking about get a new iPhone and that, I got mad get close to the attendant and told her my doubt and she said did you bought that cell phone here and I said no it was another store, and she said then I can't resolve your issue , maybe I dont know it was más look cause I was in working clothes all dirty. I just say thank you so much and bye.Customer service definitely needs to improve
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September 2023 by Karen Godina
Pal is incredible , was patient with the process . Helped me get away from T-Mobile . Definitely recommend this store.
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September 2023 by Linda Rodríguez
Even to clean bathrooms you need a nice attitude GIRL,9/20/2023 at 3:41pm blonde hair lady with a really bad day and attitude.If you speak Spanish she will treat you like SHIIIIIIITTTTT. There is thousands of jobs out there find a job that you like. People don't have blame for your miserable life we just need the service that we pay for. ??????????
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September 2023 by Benny Rodriguez
If you want someone to go above and beyond for you, this is definitely your location to be. I went to multiple locations and Noone wad able to help me till I came here. Appreciate your great customer service.
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September 2023 by Vee Lynn
The store manager was such a great help. She made the process such a breeze, and I can't thank her enough for her service. She's very helpful and has done a great job for the store thus far. I am enjoying my upgraded phone and writing this review for it. Thank you again. Keep up the good work!!
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September 2023 by Pat Aker
Pal should not be a manager. She does not follow up with the customer. She is very rude. Also, make sure you get everything in writing. Do not let Cole talk you into buying a phone by telling you there is an $800.00 promotion to get a new phone. Not true. He conned me into getting a new phone when none of this was true. The sad thing is I did not need a phone but decided to since it would only cost me $90.00. Also I’m a senior citizen and can not afford to pay for a new phone. Please be careful with Cole. I’m sure he got a commission from selling the phone. Please go to a store that really cares about the customer.
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September 2023 by Alyssa Ramos
Paula is very unprofessional and should not be a manager! Stay clear from this location and go to the att store right down the street at 8336 fm 78! Those people are all awesome.
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September 2023 by Jesslyn Mendoza
I do not recommend this store to anyone !!I wouldn’t even give this store 1 star but I had to . Employee name “PAL” was very very rude and had such a ugly attitude and wanted to charge me for assistance when I never heard of that before . Maybe I wouldn’t mind if she wasn’t so damn rude !!
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August 2023 by Carmen Torres
I came from Verizon to see if switching would be the best option, and the customer service from this employee was by far the best experience I've had in so long. I switched and I'm happy with how Paola went above and beyond to make me feel comfortable . I highly recommend
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August 2023 by Alexander Curvier
Pal is amazing! I was there when the store had first opened up and they were able to give me solid advice and help me figure out what my next best steps would be! 10/10 would recommend going back just to have them! Thank you!
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May 2023 by Matthew Snedecor
Cole is one of the best AT&T managers I've had the pleasure of dealing with in all the years I've been a costumer. If you want a great experience with customer service, see Cole at the AT&T store on Foster.
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May 2023 by Joann Takyi
Best customer experience.
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April 2023 by Alex McWhirter
Came in to make sure my phone wasn't glitching, I'd have to make an appointment and wait inside the apple store for minutes their solution. The At&T employees Cole and Lui fixed it in minutes flat, so simple!
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April 2023 by Dedicated Main
Pulled in to try and get a set of promotions switching from T-Mobile... Pal and her assistants Cole and Lui gave me 100% confidence to switch over soon.... Thanks....
