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March 2025 by Adrienne Palmer
Hailey is great! Transferred all my data easily to my new phone — fast and efficient great customer service!
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January 2025 by John Mendiola
My overall experience here was awesome. Negative Nelly's feel a need for recognition. Ignore them and go here for professional attention and receive in return the reason why you went there to begin with.
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January 2025 by Robert
The service was exceptional
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November 2024 by Adam Sheldon
Went to upgrade my phone and I had the pleasure of Eugene helping me. He was very helpful in assisting me and answering any questions I had. Thank you again Eugene!!
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November 2024 by cecilia lopez
I like to take the time to say how impressed ,satisfied, and happy I am with the customer service that I had received today here at 1442 Austin hwy.Thank you Solange,for making my family plan a better plan then what I had.Thank you for taking the time to tell me every step and detail of the plan I will be receiving.Thank you for showing me patience and kindness,and thank you for helping me better understand what I am receiving.If only more of your store location were as good as you Solange and Eugene T. This is the first time in a long time that this company has made me feel appreciative as a customer and a big part of this has to do with the way Solange and Eugene T.my family and I are very satisfied customers today, sincerely The Lopez family.
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November 2024 by KG
We went with a billing issue. Dot a very sweet young man named Eugene was there he only been working there four months… And he was all alone with no manager. He did the best he could, but we still left with questions about our use of AT&T in the future, possibly looking at other means of cell phone and Internet service… Eugene did the best he could
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October 2024 by Jeff Carter
Not a good experience. Went in this morning to get a sim card and activate my tablet. Was sold a sim card then told it was a bad card. No manager on duty so I had to buy a second card. Which didn't work. Was then told it was because of my current plan, and I need to upgrade. Asked to cancel everything. Was told I would have to call 611. So I did, and found out I was sold two phone sim cards and not a tablet data card. Went back to get a refund on the two sim cards, and I was denied. Said my new tablet was bad!
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September 2024 by Stuart Folkes
Eugene was incredibly helpful and quick! Excellent customer service.
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August 2024 by Mayra Vanessa
Recommended
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August 2024 by A S
I had order new services my SIM card was supposed to be here July 15th here we are on the 20th I called them they tell me that I have to reorder it all over again so therefore I'm going to have two phone bills this month
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June 2024 by Al Plain
Associate was beyond helpful. She answered all my dinosaur like questions. She explained everything in a way that I could understand. Associate was very professional. Store was clean and neat. Great parking. Excellent service. I recommend this location.
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June 2024 by Liz V
Customer service does not answer and recorded calls saying it will return your call in about 7 hours. Called to AT&T store they can’t help. My phone paid off and phone not working they only answer to get new devices. Changing phone company ?
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June 2024 by jes vas
Excellent costumer service.?
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May 2024 by Franky Castro
This store NEVER opens on time it says they open at 9:00 but never seem to be open till almost 10:00 ? very bad service at this location on Austin hwy
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May 2024 by Miles Jones
I have an order ready at the store but I have a very important question about it… why will no one pick up the phone?! I’ve called 11 times and not one person can answer?? A phone store is ignoring their own phone calls?
