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February 2024 by Gabriel Yzaguirre
The guy that helped me added an insurance policy to my bill with out asking if I wanted it.
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February 2024 by Esmeralda Farias
Joseph assisted us with new provider services; he was very informative andknowledgeable. We are very pleased and satisfied with AT&T services! Definitely recommending Joseph to our friends and family! Thank you again
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November 2023 by Garry Armstrong
Joseph was very helpful and knowledgeable
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November 2023 by Peter Arellano
Very useful
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November 2023 by Gary Schmueckle
BEWARE OF BAIT & SWITCH TACTICS!!! My wife and I visited this particular store last month to ask questions about switching our mobile service to AT&T. After a couple of hours we were promised our bill would be $120 a month only to get a bill for almost $300 and another bill for an additional $300. One month will cost us almost $600 and they refuse to fix this issue
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October 2023 by Natalie Curtis
I’ve had to go into this store on 2 separate occasions for different reasons and have been assisted by Damian each time. He is knowledgeable and extremely helpful. I’ve been very appreciative of his professional and kind demeanor. Thanks Damian!
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September 2023 by Tessa G
I am not currently on a plan, I visited for informational purposes on both service and which device I should get. Noeah, the employee that assisted my boyfriend and I, is absolutely phenomenal. He welcomed us at the door and had a 30 minute conversation with me even though he knew I was not committing today. He is extremely well-versed on the company as well as phones.
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September 2023 by Teri Bracha
At the agora pkwy att store i asked for a manger they fled to the back i went up to them and she said she could not help and did not want to help. So went back to Bulverde store and Damien did everything he could to make things right
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August 2023 by Rose Castro
I was on the brink of changing providers due to poor customer service I received from 2 previous stores I went to, but that all changed when I made a visit to this store. I was assisted by Noeah that went above & beyond in assisting me with upgrading my phone. Excellent customer service is very rare to find these days, but Noeah restored my faith and proved that it still exists. Not only did he give me great service, but I saw him do the same with other customers that came into the store. I hope he gets rewarded and the recognition he deserves!
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August 2023 by Mimi Fisher
Terrible service, unprofessional youth, they will talk fast and promise you what they think you want to hear and then never provide you with the phone as ordered. Had to come back to the store to get my issue resolve. As another customer commented on here they did the same 3 year contract scam to me, there is a difference when you disclose the information to customers and when you have already signed them to a phone service contract and then tell them by the way it will take 3 years for you to receive the full benefit of the trade in discount. Unprofessional and not trained like the real ATT wireless stores, I went to a real ATT wireless store and had a completely different experience and will not come back to this store. After the hassle I asked for a discount from the inconvenience of never receiving the phone that I paid for and they told me the manager had to authorize and his mother is in the hospital. Used car salesman scam tactics. Run away and take your hard earned money to people that are professional. Waste of time and money.
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August 2023 by Vanessa Bautista
Joseph helped me set new business accounts recently. He was professional, courteous, and explained everything to us in full detail. This is the kind of experience I expect every time from a retail store!! I will be definitely referring our family and friends to him. Thanks again ??
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March 2023 by Pineapple
These people will scam you out of a lot of money. I traded in my phone for a credit toward a new one and never received the credit. They told me i could get a watch for $85 with my new service. Then they signed me up for 3 yr contract for another phone line for the watch without my approval. Then they added $14.99 a month of insurance for the watch which i never approved. They said it would take 3 billing cycles to get all my credits for the phone I traded in and the promotional watch. Never received any of my credits and trying to settle this with cooperate.
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December 2022 by Elizabeth Duenas
I was assisted by Mr. Edward L., I was met with not only a very professional, courteous, and knowledgeable person, but I marveled at the care and patience he gave to me, since I am a Senior and not exactly techno., Savy. I highly recommend if you visit the Bulverde store, to meet with any of their staff, including the Manager (Alvaro) who is excellent at running this store. I will Visit Again!!!
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October 2022 by Andrew Moody
Run away! They sold me a 5g data plan. I paid $120 out the door and can't get better than 4g at my property, even though their coverage map says we are covered. They refuse to refund or provide a t assistance. Buyer beware!
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October 2022 by Rita Chuck Cox
Excellent customer service. Phone updated & couldn’t find my apps. Jeremy assisted us immediately & showed us how to access apps. He was friendly & we appreciate his help. Thank you Jeremy!
