-
April 2024 by Luna Dior
I just wanted to say how kind the gentleman was today working here I found myself in the situation where I was a dollar short and my daughter really wanted the glaze sauce to go with her pretzels instead of denying us. The gentleman actually paid for it himself. God bless him for his kindness.
-
February 2024 by Isaac Cortinas
Cinnamon sugar nuggets were so soft and warm. The best. Incredibly friendly and helpful employees too. Definitely coming back to this location.
-
February 2024 by Franky Colombo
These pretzels are so good ?I especially enjoyed the pepperoni nuggets I'd never had them beforeThe employees were really nice can't wait to go back and see them again ?
-
December 2023 by Jackie Feliciano
You wait forever here they never have anything ready . They should advise before you order that you will wait 20 mins for your
-
October 2023 by Christine G.
Tried to order a pretzel, they didn't have any only pretzel bites, they were cold, the cheese was cold. This place is over priced and over rated! What happened to quality food especially at these prices! For this price I expected a fresh warm pretzel with warm cheese! Won't go there again.
-
September 2023 by David Padilla
They intentionally do NOT make pretzels and will automatically give you pretzel nuggets because they are easier to make. Then they try to discourage you from ordering a pretzel because it will take 10 minutes. Happens now 3 separate visits.
-
September 2023 by Francine H.
Went by and got the hotdogs wrapped in pretzel. The bread was raw. Very rubbery. Pls cook longer
-
July 2023 by J A
Rude workers, won’t be coming back
-
July 2023 by Brazil Fulp
If I could give zero stars I would.I’ll preface this by saying, I worked at auntie Anne’s as a teenager for my first job. I love their pretzels so much, and have continued supporting them into my adult life.But, In the past year or two their service has gone beyond downhill. At this location, the mall, no matter what the customer service is beyond terrible.Came here today. Asked for an original with honey mustard and almond pretzel. Was told they have no almond pretzels (which seems weird since in my experience, auntie Anne’s should offer a customer a time to wait if they would like for their pretzel to be made). Whatever. Asked for a cinnamon pretzel. The boy at the front put out pretzel nuggets. No, I didn’t want that since the last few times the whole bottom half of my cup is full of sugar. Apparently they didn’t have cinnamon pretzels either, with no offer for a time to wait. Said Nevermind, just the original and the honey mustard. “So two originals?” …. No.Finally paid. Was handed the pretzel. My husband asked “and can I get my honey mustard?”The boy up front said “that’ll be 1.79.” My husband asked “you never charged me for that?” To which your worker responded “you never asked for that.”We both had asked, multiple times.If you’re the manager, feel free to watch the camera for this: around 5:30PM today.You will see We walked away. And After rudeness every time we come to this location, and every other, I’m over it. Guess I’m a Wetzels girl now.
-
May 2023 by DarkTower09 09
Ugggg. Should have read the reviews... But why??? How do you mess up a pretzel? Apparently you serve it not so fresh. They did good about exchanging it but for another not so fresh. Aunt Annie's had a good reputation with me. Never again... Also, not a fan of the pre-tip. Did not do me any good
-
May 2023 by Zein Elsherif
Really tasty pretzels and nice juices.
-
May 2023 by Yury T
Bad experience. I work at the mall I ask for my mall discount the guy tell he can’t give to me bc I have to orders to the app who have time for that, I work on the another side I mall far to get there and to give me this trouble. Never again !
-
March 2023 by Yolanda FS
The worst service ever! I was there today, Monday March 20th, at 12:30 and I order 2 cups of pretzels. The only employee that was there, also claimed he was the manager, only gave me 1 because he didn't listened. He told me I had to wait another 8 minutes and as soon as I told him I couldn't wait he told me: "Then get out of here! move!"so rude and nasty! shame on you guys! Never coming back! Terrible service!
-
March 2023 by Yolanda F.
The worst service ever! I was there today, Monday March 20th, at 12:30 and I order 2 cups of pretzels. The only employee that was there, also claimed he was the manager, only gave me 1 because he didn't listened. He told me I had to wait another 8 minutes and as soon as I told him I couldn't wait he told me: "Then get out of here! move!" so rude and nasty! shame on you guys! Never coming back! Terrible service!
-
March 2023 by Starleen Garza
No use in putting in mobile orders at this location. I put an order in and stood by the pick up order. Nobody ever even bothered to look my way. So I then decided to stand in line just to be told it'll be another 10 min on top of the 10 I already waited. So yea no bueno. ?