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June 2023 by J A Martin
Great folks here. The owners are hands on everyday and intune with the moving crews and customers.The go to place for all your Relocation needs in San Antonio.
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August 2022 by Ricky Allen
I use to work there and they are like my family.....great job moving company
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July 2022 by Alex Parker
I've used this company twice now and I'm very satisfied with the results. Nothing broken, everything adequately packed and loaded up in no time at all. Very thorough with checks and accurate relaying info leaving me with no questions.
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July 2022 by Troy Charlesworth
They showed up to do my pre move inspection the day before the scheduled move when I was told originally they would let me know a week out. Then canceled later thay day and had no plans to reschedule or get my stuff moved out.They were contracted by another company to do the move so I did not have a choice in what company I used but I would not recommend scheduling them.Their communication was horrible.
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January 2022 by normeli
Very nice ? and resourceful...
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November 2021 by Manuel Maziver
We are old people and needed packing and unpacking, we asked to mark boxes so we could find things we need. They marked but mixed everything so badly that with no help unpacking we have to unpack every thing to find even a plate to eat onThree sets of dishes and all mixed in multiple boxes.The ladies were nice hard workers garnering a very good tip but little did we know we would have three weeks of unpacking just to find the necessities to exist in our new home. We are 80 and 90 years old. This was no good experience for us.
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November 2021 by amir abdijanovic
best of best..professional, clean, friendly.thank you guys
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March 2021 by J.R. Nelson
Hired Austin Van to move from my home in San Marcos to New Braunfels. The guys were so respectful and very efficient. It was unreal how much of my things they fit in a single trailer load. Would defiantly use again!
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January 2021 by Nicole Pierce
The team of 3 men were on time and called 15 minutes ahead to make sure we were home. Overall their system of unpacking containers and moving boxes into our apartment was efficient and made accounting for and sorting through our household goods a breeze. Their communication with eachother as well as with us was great, not to mention all the team members were very polite, friendly and seemed to enjoy their work. Everyone wore masks for the duration of our unpacking which was greatly appreciated. The team was easy to work with and very knowelgable about giving us advice as to what would fit where and possible layouts for our bigger pieces of furniture in our downsized apartment. They cleaned up after themselves throughout the process of the move and left no mess behind (greatly appreciated). At the end of the move the leader explained all of the paperwork and signatures to make sure we understood what we were signing as well as the claims process.Only downside to this company would be their receptionists on the phone, as they seemed very busy and unorganized whenever we asked for updates on the nearest move-in appointments(somewhat understandable during this hectic time of year).Overall a great experience and would definitly use them again.
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October 2020 by Angie Chen
First off, if someone is paying you to move stuff and you know this is your job, then do the least thing and actually do your job. I was assigned Austin Van and Storage by my company so I didn’t have a choice but to be their customer, when the movers arrived to deliver my household goods, one of the movers asked me “I don’t want to be mean but can you move some of your boxes up yourself?”, I asked him “isn’t this your job to move the stuff since you are a moving company?” and he answered “yea it’s our job but it’s you who’s moving”. I didn’t understand what he meant and what he entails, did he mean that yea it’s their job, but since these are my stuff so I need to move them myself? While they are still being paid to literally move stuff? I have the name of this employee who said this if your company wants to contact me for further details.After proceeding to take accountabilities of my boxed items, they were not professional when it comes to reassembling my TV. Per the moving contract and moving agent’s rules, the movers are supposed to reassemble anything that were disassembled during packing. So when I asked the movers to reassemble my TV, both of them were so fast to push of the responsibilities and kept on saying “that ain’t our job”. I know clear and well that the moving agent told me to not let the movers leave until they reassemble the furniture that were disassembled during packing, so I insisted to let them reassemble my TV, but they did not know how to do so, and kept on pushing the responsibilities off of each other. Until one mover finally got the chance to reassemble and had to ask me how to do it, they did not reassemble until they borrowed my tools and ask me how to reassemble to do it.And these were not the worst things that happened, they mistook one box of my shoes as trash and removed it from my living room, and I didn’t realize it until they are gone, and I noticed that a whole medium sized box of shoes was gone. I remembered that I told one mover to place this box of shoes in the living room, I didn’t let them unpack it because I can do it myself, and when they remove empty boxes they must’ve think this box was trash and removed it with them.Overall, I don’t think your company deserve even one star, from the attitude of the employee, to the unprofessionalism displayed throughout the entire unpacking process, and their incompetency displayed during reassembling, and just the overall unwillingness to do their most basic jobs, showed clear that either your company needs to do much more trainings with your employees, or your company need to do some talent management and rehire some competent workers who actually are willing to do their jobs.
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August 2020 by M B
Movers were fine themselves but they threw away my property. I asked that day about it and they said it is up to another company to fix it. They also damaged the home and haven't done anything. Been calling them for 3+ weeks about both and nothing. Today the lady who answered got even more rude saying not their problem and they won't address throwing away property with their staff. Refused to listen. Said no one works in the afternoon. Eventually said I can call back later to speak with the owner.Update: called the next day to speak to the owner at the time I was told to call and was told the owner didn't come in they didn't know if she would. Following day she still hadn't come to work and they wouldn't have her call me. I emailed her and now a week later I still have not heard back about them throwing my property away and damaging my house.
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August 2020 by Monzo C
This is the absolute worse company I have ever had to deal with. After serving over 24 years in the military this is the first time I have experienced such a poor excuse for a company. Its been over 3 months since I filed my claim with this company and have yet to get a resolution. I have been dealing directly with the GM Mr. Carl Q**** and he is full of lies and deceit. I have all of the email traffic dealing with him and my claims. On more than one occasion Mr. Q**** stated he would be sending me a settlement offer for my claims and failed to do so. Each time I followed up with him his response/excuse was either "I know; my fault", "I am waiting on another tech to respond", " Let me get with the company to see what the hold up is", " I will have the offer to you today, no later than the following business day", I will have it completed before the end of the day", etc....I have come to the conclusion that Mr. Q**** and Austin Van & Storage have no intentions on settling my claims. I am dealing with legal on this and intend to file a formal complaint with the DOD on this company. This is absolutely unacceptable and I hope this company is no longer allowed to service servicemembers.... Read More
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November 2019 by richard alba
Drivers have no regard for community
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January 2019 by Joseph Vaughan
Absolutely no care when packing us out - two women stormed through our possessions, throwing anything to everything in a box - randomly labeling them. (For instance, our silverware was in a box labeled “linensâ€) Push back on your company if they hire this organization to begin your move. Simply - do not choose Austin Van and Storage.
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January 2019 by Adam Burkett
Austin Van & Storage was the moving company contracted by my company to pack my household goods. I would never recommend these guys if you have a choice in selecting a moving company .
