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March 2024 by Irene V.
A big shout out to Maryann!!!! I never write reviews however today I received exceptional extraordinary service from one of your staff by the name of Maryann at the Auto Zone location on Grissom across the street from HEB. Maryann went above and beyond the extra mile in facilitating and demonstrating service at its best! She was extremely helpful, knowledgeable, caring, professional and friendly as she worked with a sense of urgency to help problem solve my car dilemmas. After troubleshooting various engine lights, my car left me stranded at Auti Zone. I attempted to no avail to call several people to help me get my car to Walmart to replace a battery that was covered by warranty. When I was unable to get a hold of anyone, Maryann drove me to Walmart to get my battery replaced, then drove me back to auto zone where the battery was installed. I was able to drive off with my car running great!! Her service is commendable, outstanding and I am extremely grateful to know she is part of your team. I will definitely tell everyone and strongly recommend they visit the auto zone location Maryann works at for all their car needs knowing they will receive the best service ever!!
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February 2024 by Gero T.
stay away from this place, especially the one on Potranco and Grosenbacher i do not know how they stay in business they don't train their managers or staff. very unprofessional i ordered some parts for my jeep that i paid in cash $239.31 they told me come and pick up the parts the next day by 9 am, i went the next day after 3 pm and they had no information on the whereabouts of my items. then the manager told me your parts will arrive by 6 pm, i went back at 7 pm and the parts were still not there. they said to come back the following day by 9 am, i went around 5 pm again the next day and had no clue of my parts then i ask for my money back they refuse to refund my money they said i have to come back the next day. I had to keep coming back to the store multiple times and they still didn't have the parts i ordered and were not communicating that to me. instead of being transparent and telling me it would take a few days they told me to keep coming back, only to be disappointed.
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February 2024 by Bess B.
Went there Saturday night with a dead battery. An older employee ran diagnostics and helped so much. I can't thank them enough for the speedy and efficient service
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January 2024 by Teresa Hernandez
Derric was very attentive professional excellent customer
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January 2024 by All About Fence & Repair
Auto zone love this place get in the zone auto zone.
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January 2024 by martimiano cruz carrasco
excellent
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December 2023 by Jesus Diaz
Being in the Southside store reminded me of Customer Service to Mexico and LAREDO Texas,Very respectable and very attentive in their car investigations to locate the car part(s), very Good Adelante AutoZone.
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November 2023 by Matt Timmons
Stopped in couple weeks ago suspecting a bad battery. Was assisted by Craig. He was super ! Suggested options and items without being pushy. Kindly installed the battery on the spot and did a great job. More than satisfied customer !
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November 2023 by Al Plain
Professional staff. Clean inside and outside. No long waits. Shelves fully stocked. Knowledgeable staff. Friendly staff. Employees are looking to help and assist with any and all automotive questions. I highly recommend this location.
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September 2023 by Tryst Kennedy
If you are a female stay away from this auto zone. They are not helpful in any way. And if you are needing help, it's funny to them. They refuse to take your phone number for points or to check points if your purchase is less then $20. I'm sure I had enough points for free stuff or even a discount. But she refused to put in my phone number because the purchase was only $23 after taxes .....(For a plain black license plate frame that only had one the pack.) Stay away ladies. Go to Advanced Auto parts right down the street. They know customer service. If I could give zero stars I would.
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September 2023 by Beth Graham
I want to especially thank Eric at this store - my battery died so I brought it back here, where I had bought it. I expected to have to pay something for replacement because I didn't know if the battery was still under warranty. Eric not only gave me a new battery at no cost, but also installed it. I have always had great service at this store. Their employees all deserve raises!
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September 2023 by Jen Glynn
No matter who’s working, no matter when we go in there, we get excellent service. Always very friendly, always very helpful. The employees are not only respectful of customers, but of each other. The cleanliness of the store and professional appearance of employees shows what pride they take in their work. Highly recommended.
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September 2023 by R Hylton
Paul L. was a great help in locating the right battery for my car, a Fiat. He was knowledgeable, helpful, courteous, and patient in answering questions. I would recommend this shop just for the professionalism there but will add that the store was well-stocked and clean with convenient hours.
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September 2023 by matthew sanders
I went in to buy a battery for my truck. The manager was at the counter doing sales. I asked him and let him know I needed a battery and gave him my year and model. I told him I want the econocraft battery that’s $90. He showed me the two most expensive battery’s and told me that’s All that they sold. He then told me that battery prices have went up since I bought my old battery and that I had no choice to buy the $280 battery. After going back and forth he finally showed me a battery for $180, since my truck wouldn’t start I ended up buying it because he made me believe that’s all he had. I went in to drop off my core and decided to look for myself in the website, sure enough the $90 battery I wanted was still listed and when I checked the shelf it was still in stock. Which pi$$ed me off so I showed him, and his response was “those battery’s don’t really work”It’s NOT his business what battery I want to put in MY truck. And it’s embarrassing that I’ve been a mechanic for over 15 years working in Porsches and Ferraris and I got had by some guy at auto-zone. I’ve been a customer at auto-zone for many years, and with a commercial account that I’ve spent well over $250K at. But after this to be honest I’m just going to continue to go to oreillys next door instead.
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July 2023 by JGP JGP
GM Mr. Roger De Luna, Store Manager Anthony H, Sales Paul L. and the entire staff are amazing. They assisted me while encountering car issues and they were amazing. I recommended this place for anyone having car troubles or being in need of parts. Customer service and the hospitality is at level 100!Respectfully,Juan P.