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February 2024 by renato trevino
Need to double check the stock on some parts, everything else is good
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February 2024 by Lynda Brown
Very helpful and took care of what I needed. Thank you
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January 2024 by Joseph Walsh
Nice bathrooms. Enjoyed hospitality for a short visit.
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December 2023 by Robert Smith
I thought they could sell me a tool to unjam my cd player. No tool. One of the employees came out and tried to do it himself. No good. So he suggested a place nearby who could definitely help. They did! AutoZone didn't make a sale, but they do have a loyal customer now.
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December 2023 by Gabriel Encinas
Than you Brit for getting me setup for the brake change I have to do today. I appreciate you helping me get the best discount for what I needed. Also thank you for the laugh.This AutoZome is super helpful and friendly.
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December 2023 by Cassidy Klein
This location has had a broken diagnostic machine for months! How can they promote vehicle safety and sell parts you need when they can't even tell you what is wrong with the vehicle. Karina is the General Manager. Whoever is the district manager needs to take a serious look into this location and make some changes!
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December 2023 by Marta Mitchell
I took my son’s car in to have the battery checked. They greeted me promptly and checked my battery. It was bad and they changed it out for me!! They did this so efficiently and I appreciate their great service!! Britt and Zac were amazing and I will definitely be going back!!
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November 2023 by Tom Sandoval
Anita Marie provided exceptional service today with the purchase and installation of head light for my vehicle. She was very helpful and extremely courteous to me as well as other customers. She is real superstar at the store.
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November 2023 by Pauly Deathwish
Anita Marie was awesome! She helped me get my wiper blades on and was friendly and knowledgeable. Give this gal a bonus!!!
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November 2023 by Raquel Deans
Autozone on 5550 Walzem Anita was so awesome. She help everyone in the parking lot with their windshield wipers. She help me with installing my car battery! She was very respectful and polite.
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October 2023 by Tikky J
Marie A & location 5550 walzem was phenomenal man… she went above and beyond… it was definitely a breath of fresh air seeing a queen fix another queens car… I was actually on my way to another store and said let me stop by this autozone and get a price check… she listened jumped on it and helped me with my car needs and even gave me some very helpful advice to make my car better… thank you so much girl!!! Yall keep her around and give this lady a raise or a reward for doing so much for the customers…
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September 2023 by Monica Moreno
I usually go to the Auto Zone closer to I my house on FM78, but, the customer service is horrible except ONE man that’s not always there. So today I went to the one on walzem. Edy was so sweet and so were the other workers but Edy went out of his way broke out the tools and fixed my back brake light!!! Thank you so much!!! Young Men/workers like you are hard to find now a days. Your greatly appreciated, I’ll be coming HERE more often.
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August 2023 by Chantelle Johnson
One bad apple can ruin business. I’ve gone to autozone for diagnostic testing for a check engine light before with no issues, but for some reason today, the staff did not want to assist. Not only did I have to do their job, and figure out how to use their device on my own, I was told the incorrect diagnosis that came back on the read that would’ve costed me over $600 in a part that was not even the issue. After consulting at another location, Perrin Beitel, I was able to get another diagnostic with the correct read, saved $400 on the part, and received the excellent service that I’m accustomed to at autozones. I would rather drive the extra miles to do business with an educated staff member than experience the treatment I received at the Walzem location. Side note, another customer at this location witnessed this and stated they don’t work with this particular staff member due to her misinformation and attitude as well. On the plus side, if I ever find myself applying at autozone, I can add to my resume that I know how to properly use and read their diagnostic device. Apparently Walzem location hires just any body anyways.
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July 2023 by Logan Palmieri
I would give this location 1 star if it wasn’t for the excellent customer service provided yesterday and the couple of people who were friendly upon entering the store today. The service provided today at the register was terrible. There were two older men that were at the register. They should honestly be the last two people in the forefront of the customer. One guy was on the phone with someone who called in and he was yelling because he could not hear them which can be frustrating and I get that but he then proceeded to slam the phone down and was on the computer just yelling out and cussing about whatever was frustrating him now. The guy who helped me at the register was less than thrilled to have to help me. I brought an item to the front that was showing up as a few dollars more on display than it was if I were to place a pickup order online. I asked if they would honor the match or if I needed to place an order online for pickup. He proceeded to tell me prices are different online. Obviously, didn’t I just say that? No problem solving skills or genuine concern to help solve an small, easy issue. Lucky for him the price actually scanned up the same as it did online. He didn’t even ask me if I had rewards and was too busy having a conversation with the other guy. He handed me my receipt, I said thank you and he didn’t even look at me or say anything. He was too focused on leaving to go to lunch. I get people have bad days but he clearly shouldn’t be working with people. I honestly can’t say I will use this location again after this experience. I can say with certainty if either of those men are there, I will leave the store and go elsewhere.
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July 2023 by Mariah Harris
Stellar customer service! I was so worried when my car battery went out but they helped me figure out what I needed and even changed it for me!! I was shocked, I couldn't have asked for a better experience. I'm super grateful for the awesome staff at this store!
