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November 2023 by Bryan Rector
Open 4 hours a day with one person on the counter..... how do you expect not to have a line out the door. Just part of the bigger picture that is Bank of Un-American.
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February 2023 by Jacob Knabe
How do you open at 10AM and close at 4pm????Old people and disabled people do not have access to this bank due to its hours. Its inappropriate for this bank to open so late and close so early...? People in this area need access to their financial centers AT REASONABLE TIMES. The people inside at 8:30 am were just standing around inside laughing and chilling. While elderly people waited outside, these people take the bus... that runs on the half hour. Please show more respect for the community you are in.
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November 2022 by Nick Lieberman
I was told my appointment would only take a few minutes to add my wife's signature to my account so we went during my wife's lunch break. They were over 20 minutes late in getting to us, then they accidentally locked us out of the account and said we'd have to wait for another associate, which we couldn't do because my wife had to get back to work. HUGE waste of time.
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November 2022 by Celeste C.
Worst Bank ever!!! Don't do it!! I will never recommend anyone to bank with Bank of America . If I can give BOA no stars I definitely would
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November 2022 by Lucky Louie Gonzales
6 hrs of operation, really? And no drive thru? I think I'll switch back yo PNC and First Mark. They care about their customers needs.
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November 2021 by Eric Wages
Waited in line at the drive up atm for 15 minutes just for the mobile reader not to work
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September 2021 by Miguel Garcia
Do you want to tell us where you got the bright idea to change atms and service them on a Friday? When you know paychecks come in?
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August 2021 by Gilbert Moreno
Do not bank here. These people could really care less about you. They locked my account and left me with no money for 10 days. I live by my debit card and they locked it all. I pray that one day they all go through what they put me through
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May 2021 by BlorgusLui
Going here was the quickest and fastest way I got to set up my bank account in 2021
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December 2020 by Luis Diaz
Bank of America is always a headache they are rude and always make it so difficult to cash out this is the only bank that gives this much trouble
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December 2020 by Brenda G.
Things to know before opening a account with these people...!! 1.) They are not accessible to the clients. 2.) Their bank on SOMERSET rd is always closed. 3.) Their ATM's are not user friendly for the elderly. 4.) Elderly people, my dad have to wait in a long line outside. He has heart and back problems. 5.) The security guard finally ushered in a very elderly lady from the line. 6.) Reaching a live person on the phone is impossible. 7.) You wait and wait on their phone to be told by a recording to call back or go online for assistance. 8.) They obviously don't value their customers. 9.) They should have a covered area for their customers that are waiting outside in the cold rain, especially the elderly like my dad. 10.) Broke my heart seeing my elderly dad and others wait out in the cold rain to get their bank business done.
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November 2020 by Anna Charles
This bank doesn't care about the disabled I had to leave 2 time very unprofessional rude and very slow and manager doesn't care either 2time i left and had to leave and go back due to there unprofessional way they work
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September 2020 by Lindsay Texas
Office staff were very helpful and moved efficiently. Polite, respectful, and kind. Would recommend to anyone.
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June 2020 by Chevy Girl
Office staff is rude, waited morw than 20 minutes in line to cash a check. But because i do not have an account with them i had to wait another 7 minutes to speak with another person who also was rude. She asked if i would like to open an account, im like really, you really think i would bank here knowing how customer service is and how Long is the waits for everyone whohwho does bank here. I hope to never stop at this bank again.
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March 2020 by Julian Leija
This bank is unbelievable. I waited in line for an hr for them to tell me they had no money they had a total of 20 people waiting over an hr to be told they had no money. When i ask the assistant manager what was going on she said i could use the ATM. Im not sure if she has any common sense but if i had my atm card doesnt she think i would have done that . knowing their reputation for poor service and rudeness . Im just glad i dont bank there . We were in line for my grandmother and she waites an hr just to be told they didnt have any monry to give her. She is 86 years old and has bank with them for very long. Im so disappointed that this is how they treat their customers. They should either hire entirely new staff and management or just shut the place down i mean they can even serve their customers so why have the buisness
