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April 2024 by Gregory Jordan
My wife and I have had a nightmare of a adventure with the BOA on Military Drive and Somerset Road. We deposited a settlement check on Saturday. We were told it would not be available until Tuesday, sure, I understand that. It's now Wednesday afternoon and Nothing. Over $675,000 in this bank and they're not letting us get to it. We need two cashier's checks to go get our vehicles but they're stalling. Rude, useless people work here. I say to everyone: Pull all your money out of BOA, never look back.
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April 2024 by MARY ARVIZU
Always a long wait
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December 2023 by Vic Ag
I just opened up my bank account here very nice people here and the girl who help me out thank you
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December 2023 by STEPHANIE COX
One teller and three employees standing around visiting each other. When I asked if one of them could open another window, the response I got was the other teller is on her lunch break. It was 2 pm. Worst customer of any bank I have ever dealt with!
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October 2023 by Kassandra Hernandez
Had a bad week Do to location out on Ingram Stuipd Riley guy messed up on information on my account lied and said he updated my Damm account info after I just reopened it up with him … he didn’t even help me with login he was rushing me to get out dam office he updated my gmail, pos he said he did ,I called customer service all week I had to update everything my slef over phone, I was having trouble with login online it would give me 2 gmails as option for a code and I couldn’t get past that on opening up login. All he said was ohh call customer service and they will help you I can only do so much on my end .My husband had explained my account .I went today 9/30/23 to this location on millatary ladies in the front where so helpful , even tho I was already angry and frustrated cause of all week dealing with login and making calls to customers service them unlocking and sending temporary passwords and updating my info cause stupid bank man didn’t update my shyt in person when I went with him. So I went in person to millatary this lady I think her name was marthe pos her she went up and beyond she called customer service. She got code. She also made sure all my stuff was updated correctly on her computer she even had me look over it made sure everything looked correctly put and spelled , she even waiting for me to login she wasn’t in a rush nothing what so ever she even had me log out and log back in to make sure online app was working and I was able to login again thank you so much for helping me out I even explained thank god cause I was about to just come and close account and get my money back .. AS FOR THIS MAN RILEY OUT ON INSTAGRAM IF YOU DONT LIKE YOUR JOB LOOK FOR SOMETHING ELS CAUSE I LOOKED AT THERE REVIEWS AND THEY NOT LOOKING GOOD INGRAM NEEDS NEW EMPLOYEES!!! And that raciest shyt you pulled on my husband, I didn’t appreciate that !!! Somone needs to check him!! -Manager or corporate-!!!!
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August 2023 by Kandi Domer
I'll give y'all 5 starsLoyal customer since 2015!I ? my BANK!!!!
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July 2023 by Gricelda Camarena
So disappointing! I visited this site last Saturday to ask what I need to open a checking account for my daughter (a minor). I didn’t get an accurate info and today I was turned down by a very serious lady who did not greet us, not one single smile, not any sign of wanting to help us, and she asked me if my daughter and I had the same nationality!! That’s when I understood that she was being racist because she told her coworker what was going on and that I only speak Spanish.Well, I’m bilingual and I already have 2 checking accounts at this bank, which I might close soon.
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July 2023 by janie gomez
Awesome customer service! All tellers and employees super sweet! Ana was Aaamazing and so patient w my new account sign up!? Thank you all so much. & God bless you!?
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February 2023 by anthony Rios
Terrible how are you going to have a phone number and not answer the phone
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February 2023 by Miguel Esquivel
They would not cash a check issued by their bank. The lady claimed because I did not have an account I could not cash it there. I know that’s a lie because I’ve already cashed a check with no issues. She reacted really weird and instead of giving me a more in depth reason to why it could not be cashed, she walked away from the teller window in a hurry. I’m glad I don’t bank here you just hear nothing but problems with Bank of America. I believe it’s a real issue when they refuse to pay out money issued by their own bank.
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November 2022 by Faith
Horrible location unprofessional. Low staff. Those that are giving 5 stars you're delusional.
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November 2022 by Roque Jaramillo
First time been here and it was a great experience.
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August 2022 by Elizabeth A. Reyna
We came in today to update an address, and enroll into online banking. We were greeted and the rep was very nice. Then Michelle R. helped us. Very knowledgeable, professional, gave tips on what not to do when it came to using Zelle. Gave you a sense of peace and she genuinely wanted to assist. She is great and deserve a promotion or an increase in her pay. Congratulations BOA on having great employees. The manger came in a few times to give Miss Michelle over rides and she was so very courteous and professional. Also no long wait time time. Thank you again!
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June 2022 by Jose Aldo Ramirez
Its a Friday. There were 15 people in line and only one window open. 6 employees standing around in the lobby.
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April 2022 by Juan M. Villarreal
There was no waiting in line at Bank Of America... It was fast and easy... and there was security officer walking around for our safety... Thanks Bank Of America and San Antonio Texas of military drive...
