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December 2023 by Tim Howell
Very poor service at best. Very disorganized. Customer service is basically not thereToo big for their own good.Although the response was there..why should I wait and go to your website that I spent hours not to get any satisfaction.3 months......trying to get an appointment before I finally went in and camped out until I cashed most of the money out. Only enough left in to cover auto draws until I can change that.Moved the money. Good luck....look at your 2.6% satisfaction rate on a scale of 5. Im not alone. That should wake you up before you lose all your customers.You're too big for your customers . ..Little people make a difference in the long run
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November 2023 by Eloisa Rodriguez
Polite tellers.
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September 2023 by John Mark Mejia
Never had a problem with there service my problem is with there work hours. I get outta work after 5pm so i can never make it on time before they close. And on Saturday and Sunday yall are closed so it's difficult to cash my check. Pls do better on yalls work hours
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July 2023 by Jacob Martinez
Sam was great, made sure the process went quick and smooth. Rest of the staff was friendly as well.
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May 2023 by Joanne P
Front desk service attitude is very bad
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March 2023 by Joseph Torres
I walked into the lobby and up to a teller station to make a cash deposit. An armed armor truck courier walked in behind me and an employee met him and led him to an inner room. Cora walked up to her teller station, welcomed me with a smile, and asked how she could assist me. Several seconds later, my business completed I let Cora know I would give her a five-star review for her lively service.
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November 2022 by Enzo Gonzalez
Even when given specific instructions (i.e., the ACCOUNT NUMBER) the stupid teller STILL managed to totally screw up a simple deposit transaction (put the money into the wrong account). Worse than worthless.
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September 2022 by Brandon
I haven't had a single positive interaction here.This branch has been incessantly annoying for the last few years.They randomly call you "Just to chat" from their customer outreach center. When you tell them you're not interested in being upsold or anything, they still try to give you a long-winded sales pitch. I've made it clear that I don't want to receive these calls and yet I still get them multiple times a year.Pretty much every time I've gone inside for something I've had a long wait.We scheduled a currency exchange pickup with them. I showed up for what I thought would be a 10 or 15 minute max stop. They told me to take a seat while they pulled out the exchange. Then they were annoyed and rude when I dared to speak up around the 45 minute mark asking what the holdup was. They apparently couldn't open the vault due to staff scheduling conflicts and had to call a manager to handle it. Even though they knew at least one person would be there that day with something that neededI wasn't even there at start of business or anything when they should have found out about the issue and gotten it resolved, I was there in the afternoon. It still took about an hour altogether for them to open the vault.I'm honestly considering moving banks altogether now.
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August 2022 by Djette Kiwi
B of A has always been amazzzzing, which is why I still use it, after ALL of these years. This is the only branch I have ever been to that is truly atrocious. The staff is VERY rude and are fairly incompetent. I have never had an experience, where I don’t feel the staff is confrontational… and I live in NYC! They also seem absolutely uninterested in doing their jobs.
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December 2021 by Nicole Gill
Appreciate this location and their service
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August 2021 by WR Hill
All drive thru Windows are closed permanently. Which I think was a d*** idea for the geniuses who thought it up especially now with the epidemic.
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June 2020 by Blue Cruz
Horrible service. The lady closes the lobby instead of helping her employees with the workflow. Laziness here at this location. They remind me of the DMV sloths from Zootopia.?
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May 2020 by Melanie A.
I try my beat to avoid this location due to rude treatment from banker Angie. I have visited this branch twice and was helped by Angie she is just flat out rude; she will not greet you nor thank you. She refused one of my deposits insisting that it was a investment account. Once I was home I verified the account number with my client and it is not an investment account it just is a California account. Such a simple transaction was denied. I would recommend bias and diversity training for your employees.
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March 2020 by Daniel Namé
I've had an 11 year history with this bank and it's had its ups and downs, and right now it is somewhere in the middle. Yes, 2 stars is in the middle for this bank.Besides generally feeling like im being scammed here, I have to agree with most that lines move very slowly and that at least one teller is completely useless. That teller is Cora. Cora is absolute garbage of the worst degree. Her long fake nails obstruct her from counting money and using a keyboard (literally her entire job), and even then she is slower than a rock. When one of the other tellers amazed me by being the first after 10 years to remember my name (after asking the first time), Cora asked and has proceeded to call me by THE WRONG NAME EVERY SINGLE TIME despite literally having my ID in hand. It literally makes my day substantially worse every time I see that she is the only teller working.The reason I say that right now BoA is somewhere in the middle is that the other teller I mentioned is wonderful and, since I canceled most of my accounts here, BoA hasn't tried to scam me as badly as years past.If you dont have a bank yet, use a credit union.
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March 2020 by Alex Kirkwood
Took the time to answer my questions/ concerns, explained the information flawlessly. Thumbs up
