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March 2024 by Susan Castner
I went to a local branch on Wednesday, but needed time for a check to clear so would continue at another branch on Saturday. The same employee greeted me on arrival but without an appointment it would be a wait. Because I was remembered and because of a cancellation, I only waited 5 minutes. It took awhile, but because of the expertise of the officer, I walked away with what I needed. Hats off to B of A.
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March 2024 by CKL1913 channel
Bad location
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February 2024 by Dan Jones
The automated phone system is never answered by anyone at the bank. It just keeps cycling you thru and rings with no answer
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January 2024 by Will Sexton
There customer service department is a joke and somehow they can decide to up the minimum payment on the credit card and lower the limit available to the card even though you pay on time and pay it off.
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January 2024 by Jose Ramirez
Two tellers and the manager did absolutely nothing to help with the queue. Simply don’t understand why she couldn’t get on the teller line to help out. Wish I could give this place zero stars
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August 2023 by Andres Chavez
No spot for negative stars. If they ever get their stuff together, they would still be mediocre. Business banking is the worst. Terrible service, even more terrible accounting and accountability .
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August 2023 by Sydney Clark
They have one bank teller at a lunch hour knowing this is the busiest time. The manager should have stepped in and helped with the line because it was out the door. When you finally get the the front to the slowest person on earth she can help with basically nothing and her attitude problem is a nightmare. If you have questions instead of finding an answer she’ll say “I don’t know how to help with that” a good employee finds an answer. I hate this place. I’ve been standing for half an hour…. And no where near the front
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July 2023 by Jesus Rodriguez
Friendly helpful polite but don't call one thing this old man does not like is the telephone carousel.Excellent staff even met the bank manager who wanted the best experience for her customers.If you are going to change banks it's got to beBANK OF AMERICA ATCULEBRA AND 1604
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January 2023 by rick islas
Are y'all really that lazy to not answer your phone calls I literally drove by and saw y'all just talking and standing and only one person and two cars in drive thru and extra employees with nothing to do but laugh what a joke.
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November 2022 by Joyce Pesina
Been a customer for over 25 years. Kept calling to see if they had a notary there. There is no way to get in touch with someone at the location. There are just a bunch of redirection to their website. I get to the location and I am told that while they do have notaries, they cannot help me because I don't have an appt. But I can't make an appt because there is no way to call. Horrible customer service
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August 2022 by Alan Monte De Ramos
This place is avg. I have trouble with the customer service sometimes but this takes the cake. They are asking people to rob you. This place is dark and they never have the lights on. The WELLSFARGO across the street give me light enough light to watch my back. Please fix this.
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August 2022 by Tamara Malasenco
Only branch around here that is open on a Saturday and they weren't able to process my notary due to full schedule. So they sent me across the street to the UPS Store for the notary service and reimbursed the fee for me right away. Super friendly and helpful.
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July 2022 by Og PRiiMETiiME
Don’t bank here my wife does. How ever I’m glad I don’t bank here. Waited in line for 30 minutes.!!!! Some of our nice older people in line had to sit down due to how long we all had to wait in line. We held there place in line. Who ever the manager is here at this BOA location needs some reevaluation done on how to manage and run a successful Bank. Not once did a manager come outside to help out. I’m just happy I don’t bank here nor will I consider banking here based off this experience. Great Job BOA Manager of the 1604 and culebra location.
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June 2022 by Brandon Jones
Had an investment appointment scheduled almost a month prior to showing up. Drove an hour from New Braunfels (this was only branch with Saturday appt.) to this location to find out the financial advisor was on vacation. No call from this branch to reschedule the appointment. Wasted 2 hours of my day.
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May 2022 by Lisa Ann Cruz
Thank you BOA.. I dont have an acct. But u made it easy for me to send my tia $ for funeral services.. greatly appreciated..
