-
January 2024 by Lester Alfonso
It is the 2nd time in this place, the attention is terrible, a total lack of ethics, really regrettable…
-
December 2023 by Prasanna Kolar
Some of the staff are very unfriendly. There are a few who are very good though.
-
September 2023 by Marissa Moore
Out of all the Bank of America locations this was the friendliest and welcoming location.
-
July 2023 by john junghans
This has been my bank for decades. The online and phone services have really replaced most of the in-banking interactions. However, when I do go here the people are nice and there is seldom a crowd. The next closest B of A branches (Wurzbach and West) tend to be much more busy and crowded.
-
July 2023 by Jeremy Diskin
Minus one gentleman in the empty location, I was not treated with any respect and everyone seemed to busy or not in any desire to help a customer. Service horrible enough for me to find another bank completely.
-
May 2023 by fme
I have utilized this location for more than 10 years to provide personal and business banking. The staff has been reliably and reproducibly professional and personable every single time. One wonders if the single star reviews come from people who bring their discontent with them into the bank.
-
August 2022 by C B
Probably the worst customer service I’ve ever experienced in 30 years. They tell you someone has an appointment in 45 miniuets. Even though you are there now and no one else is is being helped . They must be extremely short staffed. The manager at the front must think I can’t speak Spanish either because I just heard a Spanish speaking patron come in and be helped before me even though she told me it would be an hour wait to help me with an issue on my account. Why have a physical location if your going to just tell me to call the 1-800 number? Find a better bank don go here.
-
April 2021 by Doug Ashlock
I don’t frequent this location often, but I will when on this side of town. I typically just use the ATM. For that purpose, this is just fine. The location isn’t the easiest to get to but isn’t bad. I have gone inside before and was told that I couldn’t perform the service I wanted because they were going to close in 5 minutes. (This is the reason for a star deduction; if you are open, be open. The customer should not be burdened because your employees want to leave a few minutes faster.)
-
July 2020 by Tom Jones
No Customer Service !
-
May 2020 by Melanie A.
I try my beat to avoid this location due to rude treatment from banker Angie. I have visited this branch twice and was helped by Angie she is just flat out rude; she will not greet you nor thank you. She refused one of my deposits insisting that it was a investment account. Once I was home I verified the account number with my client and it is not an investment account it just is a California account. Such a simple transaction was denied. I would recommend bias and diversity training for your employees.
-
February 2020 by Chinthaka Bulathsinghala
Melvin was extremely helpful. Would recommend anybody to go there and talk to him and the staff about your banking needs. Excellent staff !!
-
December 2019 by Ramoji Rao Tummala
Closes at 4 pm
-
November 2019 by Gia M.
Not sure what the one star is for but I've had no regrets love the customer service !
-
November 2019 by J John
Not a good banking center. Unorganized office. Too much wait time on car line.
-
November 2019 by Kevin Jones
Never had a problem here. The tellers are very friendly and helpful.
