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September 2024 by Scully Cyn (Scully)
Why has this branch closed the drive thru? Also it’s very inconvenient for Saturdays to be closed. Some of us work all week and don't have time to stop by . I have been a customer for over 20plus years. They need to improve their customer service!
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July 2024 by Joshua Martinez
Went here to make a deposit, line was not long, and not a time waster, everyone looked happy, and the workers are quick when it comes to deposits, thats why I go in and I don’t use the ATM outside - it makes me happy every visit.
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June 2024 by George Fahlund
If I could give this company a negative star rating I would. Buyer beware, if you are thinking about having BoA as your financial institution do yourself a favor and look at some place else. They seem to excel at making financial transactions difficult. I deposited a check from a vendor into my account and instead of releasing even a portion of the money to my account they put a 24 hold on it. Then when I went to pay someone for a service they provided via Zelle, BoA decides to first hold the transaction for 24 hours, then block that transaction and lock me out of my mobile banking. What the heck! Now I’ve been sitting in a banks waiting room for over an hour to resolve this. BoA you have failed, I will be looking for a new banking institution. I writing this up now so others know never to use the bank.
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May 2024 by Roger Gordillo
Too bad service
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April 2024 by Juan Millán
They give an appointment for a certain time and leave some waiting for a long time, so they make an appointment if they are not going to comply with what was scheduled, they waste time.
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March 2024 by cincocuervos
My Mother had a joint account with an aunt so that family members could help deposit money to support said aunt. Both of them were old and not very technologically saavy. My Mother passed away recently before she could resolve why both her and my aunt have not been able to access account or funds. I visited today in order to submit death certificate and hopefully find a way to help my aunt reset her PIN number or SOMETHING that could allow her to access the money that family members have sent to her bank account in one form or another. Well Zoe Eardley was SO adamant about how much information she cannot share with me because there is still a living account holder, that I had ask her over three times that if my aunt walked into a Bank of America in Laredo, they might be able to help her? It was a yes or no question that didn’t involve me having access to the account. Apparently, because there is still someone on joint account who is still living, Zoe Eardley also couldn’t share any condolences to me in regards to the passing of MY MOTHER. Bank of America…so hardcore about security…that they can’t even handout a free condolence. About three weeks before my Mother died from Cancer, she had me pull into the drive-thru ATM here to deposit cash into the account for my Aunt to use. We tried three times and machine said there was a problem. When I asked my Aunt after the wake if she has been able to access her account, she said she can’t remember the last time the system had let her access the account.
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February 2024 by s N
Have had an account here for over 8 years. Tonight the atm here decided to take my 940$ and shut off without depositing into my account. DO BETTER.
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December 2023 by Misha Lestev
I don’t know why the reviews are that bad, I definitely recommend you their service. For 1 appointment with them I was able to schedule debit and credit card delivery, activate a digital card and put money on my bank account. ⭐️ & ✅
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September 2023 by JoAnn Y.
Had a great experience working with Zoe Eardsley. She helped my son and I to take care of several accts that had to be changed as a result of spouses passing. Since then had to return twice for other concerns and she again took care of me and I left with a smile on my face. She was also very good at explaining things that I had to deal with for the first time. Will definitely go back if necessary for any other transactions. Thanks Zoe!JoAnn Y.
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February 2023 by James Wilson
Always friendly and helpful staff.
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February 2023 by Sandra Daeschler
Slow service however on the busiest of days!!
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February 2023 by Beau Ko
They don't let you have your own money
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February 2023 by Elena Elena Williams
D drive-thru quick and easy.
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September 2022 by margarita claxton
I arrived 20 minutes before closing, or less...without an appointment to open an account. I was greeted by Jacob Johnston and he went above and beyond to help me set up my account. He was also with Emanuel. Who was training. And was an absolute legend.I have to say the service received was amazing. I left so happy with not only a new account but an amazing experience.
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February 2022 by Haydee G
I was waiting at this bank all morning (4 hours) I opened an account in 2020 I was using the account and when I went to make a wire now it turns out that they did not have the documents which they did not help me they do not have communication between them they wanted me to return to wait for the person who opened the account in 2020 and since it was still full they gave me an appointment in two days, I definitely decided to close this account and never return to this bank. (losing business documentation is not correct, so how did they open this account?) I went to RBFCU, an excellent bank, in 15 minutes they did everything
