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November 2023 by Leonela DeSantiago
Walked in for a notary and the banker was rude did not want to help. She kept pushing me to do the notary for tomorrow instead. So I just walked out. So tired of this bank !
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November 2023 by Teresa Arnao Dietz
Horrible customer service! The manager has racial discrimination. She told me that I could not write checks, only my husband! Then she treated me like I had a mental illness or I was stupid and didn't know how to use my debit card. I will follow up with a complaint about her nasty behavior.
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November 2023 by Leonela D.
This Bank of America is awful turn you away for everything. The bankers just tell you to do everything online. Just worst customer service pick another financial institution.
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October 2023 by W Kuykendall
If I could give no stars, I would. First, let me say, I do not hold a Bank of America acct. I received a paper payroll check that was drawn on BOA. I opted to cash it here. The teller tells me that the font on the check seemed suspect and handed off to the manager. Not only is the manager EXCEPTIONALLY rude, she refused to verify that my check was legit and stated “policy” was not to cash it at all. I drove to a BOA five miles up the road and cashed the same check with no issues. I returned to this location to get her supervisor’s information, and again, I was met with more attitude and poor customer service. How many bad reviews before y’all get rid of this lady? I don’t care if I am a large black man in a backwards hat. That’s not how you conduct business and treat your customers!
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September 2023 by Marcus Lincoln
First time at this location.Sandra Villanueva, the literal vice president-financial center manager, didn't take the time to understand what I was asking for (A simple bank letter with my account information and signed by a bank representative), had me sit and wait for her to process the line, and then proceeded to tell me that she was not actually allowed to sign any documents.I recommend going over to the Nacogdoches location, where they are super friendly, informative, and actually want to help you.I will not be coming to this location again, especially since I pay for their services.(Dominique, was super nice and polite, though.)EDIT: I called another BOFA and found out that each location has its own bank stamp, so while it is against their policy to sign things (even if it's accurate) I still went back to get the stamp from Sandra. Gotta help yourself out in these streets!
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July 2023 by Javiera Kindermann
Poor attention from the executives María Rodríguez and the lady in the reception area.
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July 2023 by Joseph Greenleaf
No wonder why google rating of this location is so low. Manager Sandra is rude and make customer life difficult even if she doesn’t have to. If I could I gave zero.
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July 2023 by Liz M.
I went to this branch because it was the most convenient to me at the time. I've gone back several times to meet with the same banker, Maria Fernanda, and I have been happy every time. She is knowledgeable, helpful, and made me feel comfortable and confident in choosing BoA to do business with. Every employee at this location has always been courteous and pleasant, acknowledging customers as they walk in, and giving guidance to folks that needed help.
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July 2023 by silver fox
I dropped them after 2 weeks. By far the worst bank ever!! To bad you have to give them a star to post a review
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July 2023 by Jon Haupt
Staff was very helpful but there were far too few of them for the amount of customers. The customers were incredibly b&;$chy and the staff handled them with class.
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July 2023 by Kendra Holland
Only one person is handling cash at a time. Go early to avoid a line.
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June 2023 by Jay K
Worst customer service in San Antonio. All those people in there are Mad of the world.
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May 2023 by Gretta Determann
Worst bank ever! Do not ever use this branch or honestly BOA. Maria Fernanda Rodriguez was abrasive and filled out our notary documents improperly. There was a misunderstanding over witness instructions, and she ended up signing both the notary and witness, rendering our document useless on Friday, April 21When we tried again today, we were informed that no one could serve as the witness for our documents and that we should have brought our own. As a new couple to San Antonio, we don't have many contacts that we could bring along. As a prior notary in Florida and someone who spent a decade working in law firms, I was very taken aback that you don't allow your staff to act as witnesses. This should have been something in BOLD when making the appointment online, as most legal documents require a witness.Overall, Maria was impolite, unfriendly, and uncommunicative. She refused to help offer a solution and told us, “this is a free service," and we didn't have to get our documents notarized with her. I hope this isn't how BoA trains its employees to handle a misunderstanding.
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May 2023 by HIRAL PATEL
Always out of notary at this particular location or they will tell you they are booked for all day so come later! Very inconvenient
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February 2023 by A C
Pretty ridiculous to be a bank and not have any tellers working in the branch. Yet there are still three or four other employees there in the branch working just no one who’s able to cash checks or process any transactions makes no sense. Why even have this branch open. Fire the three useless employees and hire a teller!!!
