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July 2023 by Ashley Graham-Fulton
Came in, meeting friends. Workers were busy helping others. We sat at the table, but it was quite dirty. After they were done helping other customers, I asked for something to clean the table. The worker I asked quickly came over to clean the table. He was very nice about it. Great customer service!
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June 2023 by Pearl C.
The service was great! I ordered a chocolate ice cream cake for Father's Day. They unfortunately gave me the wrong ice cream flavor. We got mint chocolate instead. Aside from that, everything else was great.
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February 2023 by ELIZABETH MUNOZ
Love The Kindness. Employees are very Friendly.
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December 2022 by LeWayne Ballard
Came here for a small dessert on a Friday night. It was late and a chilly night, so wasn't crowded at all. Staff welcomed the guests as they walked in and was ready to take the orders. Good thing about Baskin-Robbins is the consistency of all their 31+ flavors. Walked up and ordered a double scoop consisting of Peanut Butter 'n Chocolate and Reese's Peanut Butter Cup. They were very generous with the scoops and packed it in. Similar to the flavors, the taste is always consistent.Had a good experience with the staff and their customer service. Will come back when in the mood for their ice cream.
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December 2022 by Lewayne B.
ame here for a small dessert on a Friday night. It was late and a chilly night, so wasn't crowded at all. Staff welcomed the guests as they walked in and was ready to take the orders. Good thing about Baskin-Robbins is the consistency of all their 31+ flavors. Walked up and ordered a double scoop consisting of Peanut Butter 'n Chocolate and Reese's Peanut Butter Cup. They were very generous with the scoops and packed it in. Similar to the flavors, the taste is always consistent.Had a good experience with the staff and their customer service. Will come back when in the mood for their ice cream.
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September 2022 by A ha
Anastasia ??? Biggest fan fr she made me the best banana royale ever that i had to leave in song n dance ? thank you anastasia?? ? ? ?
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July 2022 by Georgia walker
Maddie at the 1604 location was extremely rude to me when I asked for a refund regarding a milkshake that I had been waiting 15 minutes for. 3 separate groups came in after I had put in my order and they hadn’t even started it yet. That would’ve been fine to wait that long if they had acknowledged me when the crowd left however Maddie was socializing with a friend of hers and offered her samples to which I felt it was necessary to address my milkshake and ask for a refund. She rudely asked if I wanted the milkshake now and I said no. The 2 girls called someone to see what to do and once Maddie got the change she rudely slapped it down on the counter. I told her that was rude and extremely unprofessional to which she didn’t care and the taller girl with brown hair apologized for her and I walked out. I turned around to ask for Maddie’s name and she said “excuse me?” So disrespectful especially coming from a place where people are supposed to enjoy a treat. Check the footage. 6/17 around 7:45 ish
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June 2022 by Guille G.
Grace loves chocolate chip cookie dough and all the flavors We like it for the service, the atmosphere.
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May 2022 by Khaled Salem
Last night was my worst experience in a Baskin Robbins branch ever. I arrived at the store just minutes after 10 PM and the door was still open. there were a couple of people and there was a nice lady who was willing to help and get my order to go but there was a guy who rushed to confront me even though the lady told him i am a regular and she was willing to serve me. He was so offensive and you could till from his body language. I was humiliated in front of the employees that night will never ever visit that store again.
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February 2022 by Hale L.
This baskin robbins is good. When all the employees work and contribute. We went and there was a line. Because there were two workers. A female and male. The female was doing all the work while the male walked around and restocked stuff that didn't need to be restocked. He just didn't want to serve ice cream. Why was he adding ice cream cups when there were plenty for all the people in the store. I just feel bad for the female she does all the work but gets the same pay.
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January 2022 by tidynation
Last night we went out for ice cream, arriving around 815. The customer in front of us had ordered a 3 scoop sundae. The employee made the smallest scoops I'd ever seen, making me question if I should get an extra scoop too. He said something about it and she said "We're low on mint chocolate chip so that's why it's small." So he asked for more of the chocolate chip to make up for it and OUT COMES ANOTHER EXCUSE, "The scoops are smaller for the sundaes." So, is it low on the flavor or small for the item? My scoops were good sized, but still smaller than usual.Anyway, after standing in a line of about 8, it's our turn to go up. The lady tells my husband he cannot have a milkshake because their manager told them to close early. Right as she is saying that, a HUGE family comes in, about 8 people, and she turned them all away. It wasn't even 830 yet. I'm sure the manager much appreciated that $50+ walking out the door.We usually sit outside to enjoy our ice cream. This shopping center has lovely benches. We observed people come and go upset at them being closed. They even told a guy that they had to close because they were both sick. Then, this guy shows up and a man tells him they are closed. He seemed worried and said, "that's my girlfriend in there, she texted me to come get her". He then checked his phone, got in his truck and went to the back of the building. Wild place, man.In my 30 minutes being there, they must have lost about 30 customers. Yikes.
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November 2021 by Victor Andrade
Great service. My 4 year old dropped her scoop at the register. She was so sad. The employee made her a new cone and scoop. She was so happy. Great place. Great workers. This happened just now
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October 2021 by Victoria P.
I'm very lactose intolerant but every now and then I like to treat myself to a little scoop of ice cream. I just happened to stumble across this location and was glad I did because the place had a nice vibe and the employees were very nice.
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September 2021 by Menyatta P.
Fast service and the smell in there was amazing. A good snack after the hearty lunch we had together.
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September 2021 by Mike Duncan
Great! Good kids working in there. It was fun. Keep it up.
