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March 2025 by Lee R
I came in with crutches and while coming in a customer helped me opening and holding the door for me once i was done shopping two employees just standing by the door yapping away guy and a girl watch me approach the door and a really nice customer helped me open the door while she was passing by shopping.
Customer service is about the customers
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March 2025 by Casey Capparelli
If I could give 0 stars I would!! I recently ordered the Belle adjustable nightlight online to pick up in the store. When I got there I saw numerous people in line with baskets full!!! As I was waiting, I got an email saying my order was cancelled!! As I look online I am seeing people selling this product from $65-$100! Why do y'all limit other items but not this one!?! I find it very unfair that I ordered and paid online and was then told I don't get one but other people could buy as many as they wanted in the store! Then I call customer service and all I'm told is that the phone call is being recorded and her supervisors will listen to my concerns. When I ask how will I know if my concerns are going to be taken care of, I am told they don't do call backs! I have always loved Bath and Body works, but after this experience I am done shopping with them!!
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February 2025 by Kenneth King
Over the course of years, the customer service level continues to drop! It has dropped so low now that I have decided to stop doing business with this company. From the store Manager to the service in the store and down to the customer service on thew toll free number. COMPLETE LACK OF TRAINING AND UNDERSTANDING THAT WITHOUT THE CUSTOMER THERE IS NO BUSINESS!!!!!
I have literally spent thousands of dollars, and it continues to get worse. Example: just got off the phone with customer service and asked the first girl that I was connected to "I asked what country am I calling to?" She failed to answer correctly, and I then asked to speak to a supervisor...when the supervisor come on with the same Philipine accent, I asked the same question 4 times, and she could not answer that simple question. That makes me believe I cannot trust who I am speaking with. I am done with this company! I do not need them!!!!
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August 2024 by Faith Hancock
I came in to pick up $150.00 worth of merchandise from my online order I placed and PAID FOR this morning. I was "greeted" by a woman who insisted she yell across the room to ask if she could help me find anything..really now..
I understand that greeters are there to help deter theft, but please train your employees to have a more modest approach. This is the 2nd time I've had a poor experience at this location, and quite frankly im tired of it.
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June 2024 by Kelly Hamby
Bath & Body Works used to be my "go-to" whenever I purchased a gift I could feel confident giving. This was because of their 100 % guarantee that you could exchange something you didn't love without any hassle. The flexibility and ease of exchanges was even something I shared with my friends and family so they, too, could feel confident shopping there. Sadly, there has been a shift in this policy, and they now only offer a tiny store credit for items that are no longer in season or currently unavailable. Recently, I had 20 completely full wallflower bulbs to exchange (I kept a bag for rejects and brought them in once there was a worthwhile amount to exchange), and I only received enough store credit for 10. This coupled with how lowly the manager, Krystal, made me feel while she stood there and scrutinized each and every plug for 10 minutes sealed the deal. It was/is so disappointing. When you factor in the lesser quality of the bulbs they now sell, I'm done with BBW. Once I finish off everything of theirs in my home (and it's still a lot!), I'm going to look for another company that cares about their customers and sells superior products. When I find it, I'm going to let my family and friends know about it, too.
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June 2024 by Christina Kirby
Love the associates at this location!! Tralisa is ahhhmazing and knows her products
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June 2024 by Balen Chavez
They have the best customer service ever.
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June 2024 by Lori Ratcliff
Love their fragrances! Only problem is choosing just one.
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May 2024 by Mr & Mrs Smith
Enjoy shopping here. Store is always clean and always stocked. Customer service is always friendly and willing to assist. Love all the fragrances so much to chose from.
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May 2024 by virtual josh
Amazing staff and great sale!!
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April 2024 by Graciela Zambrano
Excellent perfumes
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March 2024 by Kala Munson
Always a good time and experience at bath & body works
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March 2024 by Blanca Gonzalez
Great presentation of products.
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January 2024 by JJ the Football Fan
Had a great sale..today.
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January 2024 by Juliette Mares
Had a great sale..today.
