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June 2024 by Matthew Egan
This review is about Chris the “Branch Leader”. I went into the branch to get a cashier’s check to buy a car. It took 3.5 hours to get this done because the teller made an error twice and it took too long so the money got tied up in limbo. Chris, the branch leader comes out and never makes eye contact with me, he’s just pacing back and forth and commented that he’d have gone home already if he didn’t have to hold the tellers hand and then in front of my girlfriend he tells the teller she is getting written up. When Chris finally looks at me it was because I said I thought I was being quite calm about this whole mess but that getting a cashiers check should take minutes and not hours. He said “Oh you know how our systems work? You know how easy this should be?” and that was the first time he had made eye contact with me. Not to apologize, not to offer any pleasantries or consolations that this error had become a multi-hour cluster - no he never did any of the at - he solely yelled at me for saying that getting a cashiers check should be easy. Then he bragged that he fired a different woman, and she knew she was getting fired so he made her come in on her day off just to fire her. This guy is pure toxic masculinity. He tries to say he was just kidding but I’m sure the woman he dragged in on her day off to fire her didn’t find it funny. As consumers we have to vote with our wallets and we had just moved our businesses to Truist but I’ve learned they are not firing Chris after he abhorrent behavior so we feel pretty strongly that we need to close the account for our children’s charity and move it to maybe a local credit union that won’t have Chad - sorry Chris - running the show. Hugely disappointed and at the very least will never return to this branch. When someone in authority, especially a man, makes jokes at the women’s expense it’s not something they can comfortably consent to because the person making the jokes (Chris) is their superior.
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April 2024 by Tina Fotopoulos
Went in on March 2. Sonya informed me my debit card, which was fairly new, was "hot" because it was not tied to an account. The man there went through the process of ordering another, which I received two calls to enter a new pin. He took other card and disposed of it. Gave me a 5-7 day turn around on new card. Two weeks. Nothing. I call around 2:30. Young lady nice but could not answer any questions other than the ordering process may have glitched. She put me on hold. Came back and said i need to speak to higher up, which I believe she mentioned Andrew, but he at lunch. Took my name and number for return call. Another week and half later no call and no card.
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December 2023 by Lola Love
Very good, they treated me excellently and guided me through everything. Mr. Edwin's attention was excellent.
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August 2022 by mden98
Very disappointed with Edwin and the lack of service I received at the Blanco/Loop 410 location. While he did resolve a debit card issue, when I asked him to give my spouse access to all of my family's accounts, tied to my SS #, he said it was not possible without her coming to a branch. We have been loyal customers in the Memphis, TN area for over 25 years, through many back acquisitions, the latest being Truist. Now my wife works and resides in Columbus, OH, where there are no Truist branches, so when I explained this to Edwin, he said there was nothing he could do. With our current online signature technology, it makes no sense that Truist cannot make this happen. When I told him, our next step was to close our long time account, he again said there was nothing he could do. I walked away in disbelief!
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October 2020 by Sydney Feenaughty
I got scammed and out of more than $2300.00 from this branch. I received insurance check because of my accident and they have been making up lies and asking some non sense forms(ratification) which is not even recognizable by Toyota. I will be shutting my account in first chance
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September 2020 by Red Zone
I got scammed and out of more than $2300.00 from this branch. I received insurance check because of my accident and they have been making up lies and asking some non sense forms(ratification) which is not even recognizable by Toyota. I will be shutting my account in first chance
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April 2019 by Chris Kelly
Robert did a great job updating our accounts today.
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October 2018 by Jason Sanchez
This bank is terrible. I have no idea how they think they will compete with high quality banks like Frost, USAA, and Broadway. I only opened an account here because they sponsored a group I'm a part of and what a mistake. Setting the account up was a nightmare. Once it was set up it was alright, until I started funding some R&D for my company and the balances got a little low. Then their software started with a funds availability hold for every deposit. The MANAGERS told me there was no way to make the software stop doing it and that they would have to override it every time. What a joke. Just read some of the other reviews. This bank sucks.
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April 2018 by Tino Jimenez
White woman heavy set very rude & need to replace her or replace the bank, keep getting bad reviews & this place won't last . I don't even want to leave a 1 but had to to leave review, por por service & wait was long & lobby was dead . Lol come on ppl how hard is your job, I handle acct every day
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February 2018 by Marisa Chapa
Horrible customer service. Not only were their phones offline during business hours but when I brought it up after driving over there the clerk was very rude. She had a lot of attitude and her cleavage was showing for the world, so much for business wear. Never going back to this branch!
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October 2017 by GERARDO Hernandez
Don't open account there they took two hours to open my account which i didnt complaint. Second I told the gentlemen i wanted to opt out of overdraft and he didn't opt me out. I did some purchases and I got charge overdraft fees $72 and I had money in the other account. That is stealing from hard working customers.
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April 2017 by Marisa Flores
Horrible customer service. Not only were their phones offline during business hours but when I brought it up after driving over there the clerk was very rude. She had a lot of attitude and her cleavage was showing for the world, so much for business wear. Never going back to this branch!
