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April 2024 by Donna Yates
BEWARE! They don't stand by their word. Opened an account last summer for $300 promo. Never funded it due to my father in hospital dying & spouse's lung cancer scare. They closed it. I called & asked why & explained my situation. They said I could just open a new account to get the promo. Opened new account in October & had the 2 ACH deposits done. Never got my $300 promo. I've talked to customer service several times about it to no avail. They said I had to go to a branch. Did that twice, both times at both branches the manager was on vacation. Got a phone appointment with the branch. They basically said there's nothing they can do. I'm getting my money out & closing the account. I followed customer service directions & now they won't stand by what I was told.
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November 2023 by Nathan Keith
Absolutely abhorrent customer service. Instead of repeating your scripted responses, try listening to what I am saying or look at the check I handed you. Issuing banks will honor their own check. If the bigoted women whom I had the displeasure dealing with would have listened instead of arguing maybe you would have kept my business. Never going here again
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July 2023 by Dustin saldivar
This is the absolute worst business banking you can chose. The fees, the processing, and the corporate customer service. This bank constantly holds tens of thousands of dollars with every check deposited. None of the personnel in the bank itself can do anything for you. We only banked with them 6 months and have decided to go back to RBFCU.
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May 2023 by Geri Barnes
The best customer service! A sincerely friendly and absolutely professional staff! They are the best in the banking business!
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March 2023 by Charles Baker
Moving two business accounts and three personal accounts out of Truist. Stay away from these guys
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January 2023 by A C
The worst bank ever. Careful if you file a complaint the reps will lock your accounts restricting your online banking and any transactions to occur. I’ve been waiting for my payroll check to be available since 12/9/22 and it’s 12/17 and it’s STILL not available. The worst customer service available. They also lie because the app said my check would be available next business day. And here we are 8 days later. Can’t wait to close my bank account here and never look back. Beware.
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September 2022 by Jack Lowery
This place has had the payoff amount for over a month and a half and will not tell me when it will be posted or anything about it. I just get told to call back. But every time you call you have to deal with a machine then a person who has no clue what's going on then put on hold for a while so they can talk to the back office to find out you have to call back. This place is costing me money and time they care very little about. Will never do business with this company again
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July 2020 by Eddie White
This is by far the BEST ! Financial Institution /Bank that I have ever been part of. My experience with this Bank has been absolutely exemplary and in my opinion an excellent choice for any seeking a new and better financial institution. The security of my accounts are of extreme importance and certainly taken with the up most concern with the slightest of deviation from normal characteristics. The BB&T professionals have impeccable service to every question or concern I have had. Thank you BB&T for being an iconic staple for my banking needs. !!!! E.H.W III
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April 2020 by craig davis
Rogelio and all the staff are AMAZING
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March 2020 by Rodrigo Sanchez
Amazing staff, great service.
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September 2019 by B G
The staff at this branch is simply amazing! They are always ready to go above and beyond to help you with what you need.
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January 2015 by Bill Le
Staff is helpful and nice.
