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January 2025 by Johanny Ortega
Our household goods were already padded and wrapped, so the team didn’t need to handle that step. Even so, they were incredibly prompt, efficient, and responsive. From the moment they arrived at the storage unit, they got straight to work, moving everything quickly and delivering our furniture in record time.
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November 2024 by Patton King
Excellent experience working with Roblas & Bellhop! This is the 3rd time we've used Bellhop's services and have always enjoyed the easy online portal for managing the move. The move was fast, efficient and nothing was broken. They took great care of our things and the team was very professional.
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September 2024 by marlo ross
Good, Safe and efficient crew…
Thanks,
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September 2024 by Janice H
Team Robles was wonderful, respectful, and quick. I would hire them again in a heartbeat.(San Antonio, Texas).
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August 2024 by Aubin Miller
Andres & Maestro (San Antonio) were outstanding! Fast & efficient. Keeping cleanliness and safety as priority number one! Very accommodating and helpful with all of my needs and requests. Again outstanding work overall, much appreciated.
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August 2024 by Adriana E
We had an excellent experience with bellhop, our movers Maurice, Israel, Hector and truck driver Raymond, took care of all my belongings very well, packed everything nearly. I will absolutely use their service again.
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June 2024 by denay kelley
Oliver with Roblas Services and his team were outstanding! They were as efficient as possible (we had a lot of stuff), they hustled the entire time and really made sure everything was as we needed it to be. Plus, they were all very friendly and professional! I could not be happier with those guys!
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June 2024 by Kenny
William and Alejandro were both fantastic! They had to deal with San Antonio weather, going up and down 3 flights of stairs, and the walk back and forth from the POD, and they handled it perfectly. They were very friendly and experienced, and organized the POD so well. If I could, I would hire William and Alejandro everytime.
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July 2023 by Jennifer A.
Bellhop is the absolute worst! Do not hire them!!! I paid for 4 hours and 5 movers. I got 3 movers who only took 70% of my stuff to the new house. They left the rest at the old house. Then just left everything in the garage at the new house. Didn't bring anything inside. Damaged my walls and door frames badly. After three days discussing with Bellhop, they won't do anything! They actually want me to pay the same amount that I already paid the first time to complete the move. Ridiculous!!!
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July 2023 by Bridgette
Amazing guys that had the best attitudes! William, Kelly, and Fred helped me move from a 3rd floor apt to another 3rd floor apt. It was really hot this day, yet they maintained their professionalism and cheery attitudes. None of my belongings were broken or damaged during the move. Will definitely recommend to family and friends.
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July 2023 by Dr. M
Scam. Confirmed by my credit card company. Other people have similar issues. My story here. I would give zero stars. They took my reservation and then never showed up. Never called, nothing. When I called back an hour and a half later I was told that it was because I had made a reservation with them the same day. Inexcusable. When you take a reservation, you honor that reservation. Or at least let someone know that they may not be able to keep it. Told the only option is to reschedule. My entire move is ruined now (10 hour drive and more stops tomorrow already paid for and a house full of stuff). Do NOT trust them. Run and don't end up in my boat.
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July 2023 by Dr. Nick D
SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!! TOOK MY DEPOSIT, SENT AN Email hours before arriving to say they needed the payment for the rest of the trip, when I went to upload it, the cpu system said too close to departure time, so call. I called and left a message saying I had the additional payment they requested. They left us on the morning of the move with no help, no where to go, when I called, there was someone with who could not articulate or pronounce any language undestandably reading from a script about the additional payment over and over, neverminded that we tried to pay it in the few hours turnaround they communicated through email with with no human interaction or support. THEY STOLE OUR MONEY AND LEFT US WITHOUT A PLACE TO LIVE and with all of our possessions in boxes with no where to go or any help. I can't believe it. The driver said that just what they do and hung up in my face when I asked him what were the next steps. EVIL COMPANY!!!!!!!!!!!!!!!!!!Your reply isn't true. Your call center person who called about junk removal said everything was fine 24 hours before ready to go. I specifically asked about your email that said deposit needed. I paid it and had called before and verified. Then verifying again your employee said everything was fine. That's why you had so many contacts. Because of your company's confusion. Then, the night before the move I see a new email about a charge. I call to clarify again. No answer. I say I have money if needed, but your employee just said everything was fine. This new email was viewed 8-10 hours before scheduled pick up. Still, driver comes in the morning and then leaves. What a joke! I could have gave him the money then or paid online. He didn't even speak! Your disorganized, flimsy reply is a untrue and you took my deposit and ruined our move. We are still dealing with the fall out of your careless greedy treatment of a customer and all the money you fleeced.Date of experience: May 28, 2023
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May 2023 by Scott Taylor
Movers damaged over $5k worth of stuff, including a new refrigerator because they did not know how to pack item securely in a truck. If you tell them how specific items need to packed, they will ignore you and do whatever they want. Driver arrived four hours late to new home and was annoyed that he had to complete the delivery. The communication is awful. You will get a different answer from each person you talk to. They promise callbacks and never call back. The claims team will not communicate directly with customer during claims process. They are also very misleading when explaining coverage. Do not use them!!!
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May 2023 by Rhonda Stockton
I will recommend Bellhop to anyone that is moving (already have actually).William & Tyler are AWESOME! They were professional, but friendly. They do not mess around & they work very well together. They asked questions and made a game plan and got to work.I used a different moving company last year & the entire experience was an absolute nightmare. If I ever need movers again, I will definitely use Bellhop.
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May 2023 by Nick D.
SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!! TOOK MY DEPOSIT, SENT AN Email hours before arriving to say they needed the payment for the rest of the trip, when I went to upload it, the cpu system said too close to departure time, so call. I called and left a message saying I had the additional payment they requested. They left us on the morning of the move with no help, no where to go, when I called, there was someone who could not articulate or pronounce any language, understandably reading from a script about the additional payment over and over, neverminded that we tried to pay it in the few hours turnaround they communicated through email with with no human interaction or support. THEY STOLE OUR MONEY AND LEFT US WITHOUT A PLACE TO LIVE and with all of our possessions in boxes with no where to go or any help. I can't believe it. The driver said that just what they do and hung up in my face when I asked him what were the next steps. EVIL COMPANY!!!!!!!!!!!!!!!!!!
