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September 2025 by Vincent M
We booked a rotator/crane to offload a modular building from a stepdeck trailer. The operator knocked the unit into the side of the stepdeck while offloading, leading to $3,000+ in repairs to the custom building. I was told by Oscar in dispatch that I would get a call or email back from the supervisor, Jeff, after the operator was interviewed on the incident. Never heard back.
Sent 2 more email follow ups with photos and asked if we could file a claim- never got a response. I ended up having to eat the cost. While I understand things happen in our industry, it would have been nice to hear back from them with some sort of resolution.
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April 2025 by B Rich
These folks came and got it done! We needed a container taken off our truck! They set up picked up the container and I was gone to the next load!
We did not request a truck with a rotator. The receiver may have needed it for proper positioning.
Thanks for getting your guy here ASAP it made a big difference for everyone involved.
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January 2025 by Tim Iva
5 Star ⭐️ Towing Company!
We all love saving money, and this place truly delivers! I called six different Heavy Duty Towing companies, and Benchmark gave me the BEST flat price for towing—no surprises at the end like “it depends” or vague conditions. Everything was clear and straightforward from the start.
The staff here are incredibly friendly—Jeff and Oscar made the process smooth and treated me like a friend. Highly recommend this company for their honesty, fair pricing, and excellent service!
By the way my truck and trailer was 130 miles away from San Antonio,TX
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November 2023 by Christine
Love how quick and professional they are highly recommendService: Special vehicle towing
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February 2023 by ASAP Logistics
Quick respond, Oscar dispatched my order for towing. He was polite and friendly. 5 Stars!
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February 2023 by B Johnson
The customer service as well as the towing was extremely professional the entire time. Benchmark made the whole process very easy and affordable. I’ll definitely be sticking with this company for any towing I need done in the future.
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April 2022 by Elena C.
My insurance company connected me to them for roadside assistance and after waiting for 8 hours the corporate office called me to figure out what was happening with my car. They placed me on a three-way call with the tow truck driver named Alex who was assigned to my car. The driver proceeded to call me a fucking bitch multiple times and told me change my own fucking tire (my car is a 2020 that has no spare tire aka hybrid). He then told me to fucking suck it up and wait until Monday to get it picked up and said I was being sensitive and angry because I was an American bitch who didn't understand people from his country. The corporate person then offered a 5 dollar gift certificate to olive garden and asked the driver to do him a favor and pick it up tonight. The driver said the bitch better have some food ready for me to which the corporate person replied that he could have the driver service me sexually when he arrived to relieve my stress. This was a disgusting interaction and lead me to feeling extremely unsafe so I called back my insurance company to get the tow reassigned to a different company and had it taken up the ladder with their service department.
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February 2022 by Hasan Tawfiq
They said wait time is 2 hours!! Wow!! Lets just move on from here ......
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February 2022 by It’s_patt _patt
I am so grateful that i came across Benchmark towing !! The prices were great and the experience was AMAZING !!! I would definitely recommend Benchmark Towing !Service: Car towing
