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January 2024 by Trinity T.
they broke my oil cap n then tried quoting me 700$ of "damage" my car is completely fine and i've had it checked at the dealership. If you're a girl alone DONT GO.
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December 2023 by Cameron G.
Just awful! I came here to get a tire replaced and they replaced the WRONG tire. When I call to tell them what had happened, I got nothing but attitude and that I was the one who was in the wrong (probably because I'm a woman and they thought I didn't know any better). After a few minutes of arguing, they finally told me to bring it in so they can see for themselves. Sure enough, I was correct that they had replaced the wrong tire. They finally replace the right one, give me a free alignment for my troubles, and I go home. Fast forward, I start hearing a rumbling sound and my car would shake when I would slow down/go downhill on the side of my car that they worked on. I took my car to my husband and his dad so that they could see what the issue was- they hardly tightened the lug nuts on the tire that they replaced!! My husband was literally able to undue them by hand. They tighten the lug nuts properly and the issues go away. It is a miracle that I didn't lose a tire while driving and that my lug nuts weren't damaged. I have never experienced this level of carelessness when it comes to getting work done on vehicles.
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November 2023 by Barbarrick
I took my vehicle in for an oil change this week. During the change, they checked the coolant, and told me it might be low, but they couldn't see down into the radiator to confirm. I thanked them and told them I would check it. They put the wrong mileage on my windshield sticker, so I had to return for them to correct it. The next day, my car overheated and my wife was left on the side of the road. When I opened the hood, I found that the Big O technician had left the radiator cap off, so the coolant had boiled out, getting all over my engine. I had to buy 2 gallons of coolant for $40. Today, I called the store and asked Trini if I could bring the vehicle in for them to at least clean off all the crusted coolant from the engine. He said they weren't a vehicle cleaning station, and that I should just take it to a car wash. I explained that the fault rested with his technician for not putting the cap back on, and he told me they could not help me at all. I have usually had better service than this at Big O Tires, but Trini was very clear that they would not help. No mention of any compensation, no apology, nothing. All I asked is that they make it right.
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November 2023 by Andrew Chadwell
Do not go here! Worst service, absolute worst workmanship! Made an appointment 3 days prior to buy 4 new Michelins, they kept no record of my appointment. Waited 2 hours while Andrew kept saying "almost done, almost done, he's taking it off the lift right now, he's checking something, he's taking it on a test drive, he's lowering it down now, almost done", yeah right. He forgot he already told me "he's lowering it down now" which was not true. Finally they bring my car out front and say its ready. Took it for a drive, something was flapping around, found a shop rag stuck in the rim. Yanked it off. The weights were the stick on type and were already coming off. Took it back, told them to rebalance all tires and use the right weights this time. Took another 2 hours while again Andrew kept stalling with excuses. 4 other customers came and went after they got serviced and I was still waiting. No use making an appointment. This visit was a 4-1/2 hour waist of time.They didn't care.They left my aluminum rims filthy with scrapes and smudges from their filthy machines. They didn't care. Again I say, don't go here, go anywhere else but here.
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October 2023 by Anthony L
Can't understand how this location, has a high rating. Cashier last weekend, gave Me attitude. For about 7 mins., cashier and other worker are joking around -while My car is ready to go. I had My a/c and radio off-when I go to leave-a/c full blast and radio on. Why?? No reason, I went early in the morning -horrible service.
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October 2023 by Ksenia R
I came here to get help with putting lights in because the places before did not place the right leds in my suv. Andrew the manager was very helpful fyi they were almost closed and he still helped me out! He had his coworkers pull my vehicle around and had me out in less than 10 minutes. I also came back the next day for an oil changed and alignment everything was done perfect and he even explained to me I had a coolant leak which I did and he helped fixed that even with rude customers in the building complaining about unnecessary alignments, and that their car was not be fixed on their time because the store was packed with vehicles already the workers kept their composure and were very nice and helpful! Thank you Big o tires!
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September 2023 by Joseph Stubenrauch
Wanna go to Big O? Don't.Big O is a Big O waste of time and they have no common decency towards their customers. I witnessed this in their lobby towards another "we apologize for the inconvenience" customer before they got to us. My wife and I were both lied to. They have no present or effective internal communication, it's non-existent. This is a sad example of a service industry I left 25 years ago. Shameful.
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September 2023 by Brandy De Leon
Waited more than 3 hours for oil change that I made appointment for at 11am got here 20 minutes before. Prices are affordable compare to other places charge more just for oil changes. If you looking for a fast oil change do not come here plan to wait your whole day away. Also watching the guy look at my tires did not give me any more confidence in them. Just need an oil change and tire rotation. Not sure why it took so long I scheduled before noon since I need to pick up kids now I will be late what a inconvenience.
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September 2023 by Kc
I came here to get help with putting lights in because the places before did not place the right leds in my suv. Andrew the manager was very helpful fyi they were almost closed and he still helped me out! He had his coworkers pull my vehicle around and had me out in less than 10 minutes. I also came back the next day for an oil changed and alignment everything was done perfect and he even explained to me I had a coolant leak which I did and he helped fixed that even with rude customers in the building complaining about unnecessary alignments, and that their car was not be fixed on their time because the store was packed with vehicles already the workers kept their composure and were very nice and helpful! Thank you Big o tires!
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August 2023 by valerie kimball
*WOMEN BEWARE*After waiting 3 hours I asked the so called manager ANDREW (seen just sitting in the photo) how much longer my Corolla would be and he tells me my car should only be about 10 more minutes. So I asked, is the alignment done, and he tells me YES. So I asked is it procedure to do an alignment before you put on 4 new tires, which he replied “yes because alignment’s have nothing to do with tires” at this point he had an attitude so I matched that energy and I asked how many alignment machines they have, to which he replied one. This particular machine is in view of the lobby and my car had not been anywhere near that machine. To no one’s surprise it did not take ten more minutes and the alignment had not been done yet. When my car was finally finished the mechanic that performed the services had FILTHY hands so I asked if he wore gloves when he drove my car. He replied by simply holding up a dirty rag to my face as if that meant something. It took them all that time and they couldn’t even bother to wipe the lube off my tires. The place is COMPLETELY UNPROFESSIONAL!THESE PEOPLE EITHER DONT KNOW WHAT THEY ARE DOING, DONT CARE, or just hate when women question their ethics.There’s a discount tire not far from this location, maybe try them first
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August 2023 by Ashley Perez
Had multiple vehicle emergencies this past month,and thank the heavens for Big O tires. Especially service manager Andrew Ramos, the professionalism, courtesy, and expedience in which my vehicle was returned to me were all above bar. This has become my go to shop for vehicle service and repairs. I will be recommending Big Os Babcock to friends and family.
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August 2023 by Justin Acosta
I only come to Big O Tires for my truck needs. I have a 2022 ford f150 with 37s so I get an alignment about twice a year. I recently took a trip to the coast and when I got back the truck was making a popping noise when turning and my steering wheel was slightly to the right. I was worried some parts were gonna need to be replaced. Came to the shop on dezavala and explained to the awesome guy at the front desk what was happening. He suggested to get the alignment done and they’ll take a look at everything once it was on the alignment rack. Tech finished up all the work and informed me my camber bolt was about 1/4 inch loose!!! No idea how that happened but thank goodness he found the issue. Amazing job from front to back! Truck hasn’t driven this smooth ever! 5 out 5 would recommend!
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August 2023 by Judy Brady-Sertich
What a life saver this hidden away auto repair place is? IF YOU ARE LOOKING FOR AN AUTO MECHANIC YOU CAN TRUST... AND NOT PAY A FORTUNE... THIS PLACE IS HIGHLY RECOMMENDED! EXCELLENT, KNOWLEDGEABLE STAFF. COURTEOUS, PROFESSIONAL AND THEY REMOVED A NAIL AND REPAIRED A TIRE FOR FREE. Only one thing l'd like to insert, their employees work on commission so please be careful to pay the person that originally processed your repairs request.
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August 2023 by Leila contreras
Trinidad is an amazing salesman. Every time I come in he gets me for such good prices and detailed explanation about what is wrong on my car. 10/10 recommend this place.
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August 2023 by Roswitha Z.
Called there to ask about a Rim and Tire for my Car I wanted to purchase .Sadly didn't catch that Man's Name who answered their Phone .. he barely listened to my Description of what kind of Car I drive and what Kind of Rim and Tire I need and actually proceeded to tell me to go my Models Car DealerWas he really for real right then ⁉ .. WOW ‼....then put me on Hold for over 10 Minutes and I stayed on Hold just for the Shits & Giggles as given his Response it was kinda sorta clear he would take me off Hold again With Customer Service like this I guess they don't need no Sales or Business .. good Riddance then as there are plenty of other Businesses around whose Employees will not be so flippant and disrespectful to a potential Customer nor leave them on Hold who rechecking and inform them of Actions in Progress .. just can't‼‼‼
