Bjorn's Audio Video is highly praised for its excellent service, knowledgeable staff, and fair pricing. Customers consistently highlight the team's expertise, particularly in Control4 installation, maintenance, and TV setups. Despite occasional delays in product shipping, the impressive service makes up for it, leaving clients satisfied. The team is described as competent, efficient, and supportive, providing assistance long after purchases. Many customers express gratitude for the help they received, noting that they would not have been able to complete their installations independently. Bjorn's commitment to customer service stands out, making it a preferred choice over big box stores. Overall, the business is recognized for its reliability and exceptional service, ensuring that clients feel valued and well taken care of.