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July 2023 by Cecelia M
My mother in law is 70 years old. They gave her a credit card with a 12,000 limit and a predatory interest rate of of almost 30%. When she went into the bank to ask about reducing the interest rate or at least reducing the credit line, the rep took it upon themselves to open her ANOTHER credit card, this time at 7k, with the same interest rate. She now has 2 Predatory credit cards that I will be helping her close and we will move EVERYTHING to a Credit Union. I have no clue why ANYONE would think it’s ok to LIE to an old lady about “helping” her when all they really did was help themselves meet their sales goals and put her in danger of accruing debt she can’t pay off. There is no acceptable reason for doing this, avoid this bank entirely because they are only out to take advantage of people for financial gain. Greedy and dangerous.
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June 2023 by Jan Cloward
Great and fast service!
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May 2023 by Rosita B.
We have been with bank for years! Never had an issue, when my husband passed they were so helpful never pushy or give advise unless asked. I like that they know me by name and treat me so well.
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April 2023 by Alyssa Palacios
Called ahead to see if I could get a cashier's check without having an account with the bank. A lady informed me that I could, just a 5$ fee. When I arrived to the bank in person, I was denied a cashier's check
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July 2022 by Michael Huddleston
Go to another location if you can
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May 2022 by M Alami
They made us wait for 45 minutes to print a paper containing just my name and my husbqnd name to sign for safe box ... it was not rush time ..no costumer was there... just us and employees... feel exhausted qbout this experience.. it was like racist costumer service..? think qbout canceling this account go somewhere else
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July 2021 by Lucia Jessica holguin
Great customer service
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January 2021 by Matthew Wheeler
Thank you Michael Echandy for all of your help today amazing experience.
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August 2020 by dana Zotti
I’ve never had a problem here at this bank. Everyone I’ve spoken with has been extremely helpful. I can’t say I have ever had to wait long either. Best banking experience so far! A++
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January 2020 by Aaron Kirkus
Slow customer support
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October 2019 by EYLUL
Brandon and Chrystal were very nice and professional when I opened a new account. They really helped answering all my questions. A++++++
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April 2019 by Catherene Armendariz
Only 2 stars because your google maps says open till
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January 2018 by Michael Keller
Longer than usual wait time
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September 2017 by Andrew Rishell
Terrible customer service you want answers they will give them to you they're polite when you first go in there but after that they could care less try to open an account I even had money and they said they can help me if it's really truly truly care about their customer service help me anyways but I guess that's not I'll stick with my old bait that I've had for 3 years
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July 2016 by Erica P
Great customer service. Super impressed... Thank you, Liz!
