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March 2022 by Maximillian P.
Only one agent to check out cars. 30 plus minute line. Do not recommend. Who prepays fuel anyway?
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February 2020 by Uncle Justin
Great value
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January 2020 by Roselvia E.
If I could give no stars I would. I'm not one to speak bad but this was beyond bad. Made the reservation for a truck on a Friday, went in the morning at exactly the time stated. Lady didn't speak or look at us at all. As soon as we went up to her, we stated we had a reservation, she asked for DL and CC, we handed her my DL and my brother CC and she gave it without looking at us stating "DL and CC must be under same name" I attempted to explain the truck was for me but I had lost my debit card so my brother had his cc. She kept repeating the same thing, and went outside saying she would come back when we had the correct items. When she came back 15 min later we stated we would need to cancel as we didn't have what she asked for. She stated fine and walked away. We found she had charged $75 for a no show! Worst service ever! Rudy employees! Never will use Budget again, went down the street and got UHAUL at a lower price and friendlier employees!! Do not recommend you go to this Budget, I hope the others are nicer.
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January 2020 by Kelly Williams
Zero stars. I will never do business with Budget. Horrible customer service after being broke down in one of their moving trucks. I will pay higher price and stick with Uhaul. Budget trucks are all junk and they do not maintain the service on these trucks. If I could give you a negative score I would do so.
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November 2019 by lupe winn
Pam's the best
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November 2019 by Mekia
Please avoid this place as long as McClark, the representative, is there. The truck was clean & nice, no issues. However; the attitude, rude verbiage, and lack of customer service received from McClark is not worth your time or money. (The rental near the airport is completely different, try there.)I do not know how much oversight or training is given to employees, but the company should really conduct more oversight & training at the 9990 Perrin Beitel Road location.To give an example of her disrespect & disregard of customers, this morning (06/10/2019) while serving one customer, she announces with absolutely no discretion that a payment declined. The customer in line thought she was referring to her and was immediately shocked & embarrassed. It was absolutely degrading, disrespectful, and humiliating for her to do such a thing to a customer, only to find out that the payment was approved per the receipt and verification through the Customer Service Dept.
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September 2019 by Brandon D.
This was such a bad experience dropping off the truck. Online it was advertised that the place was open 24/7 for truck drop off. So I filled the truck to drop it off but they were closed. So I had to drive it back home. The lady had a nasty attitude about the truck being not completely full. Then forced me to take the truck down the road to put an extra $10 in the truck which wasted more gas I think. I just feel like she could've been more polished about the way she went about it.
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July 2019 by Mekia F.
Please avoid this place as long as McClark, the representative, is there. The truck was clean & nice, no issues. However; the attitude, rude verbiage, and lack of customer service received from McClark is not worth your time or money. (The rental near the airport is completely different, try there.)
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July 2019 by BEACH BUM
They Rock! ---Good price$.
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June 2019 by Shamekia Forge
Please avoid this place as long as McClark, the representative, is there. The truck was clean & nice, no issues. However; the attitude, rude verbiage, and lack of customer service received from McClark is not worth your time or money. (The rental near the airport is completely different, try there.) I do not know how much oversight or training is given to employees, but the company should really conduct more oversight & training at the 9990 Perrin Beitel Road location. To g
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October 2018 by A Heart
It's a good place to get what you need and you get what you paid for.. Though I would rate it a five, the staff not so great. Kind of rude. Smelled bad. But it's a great place to get boxes and your moving truck. Range from big to small so it's a great company.. Just this stores employees were a little questionable.
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October 2018 by Jessie Bumper
Poor customer service and if your not Caucasian or Latino don't plan on renting from these guy's they will find away to reject your rental even as a rewards member.
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September 2018 by Mary Ann Babcock
Rented truck & car tote. Breakdown sucks. Family left in the middle of night, miles from civilization, because carrier couldn't be left in the the road. Bad bad service. Would only compensate hotel room & food. Still fighting the total charge
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September 2018 by D Curlone
You get what you pay for but after two trips to TX and back there was no problems
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June 2018 by Dorian Espinal
Poor service from the lady at the counter. Had reserve a 10 foot truck was told there was none. I would have to get a 15. Ok fine ill take the truck. Whe I ask about insurance she said it would be 198 for 5 days, I told here I only need the insurance for 3 days. The refuse and said U-Haul was up the street. Left and they had a 10 foot truck like I needed. Never will I rent from this place.
