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April 2024 by k v
I've always loved this place. The only downfall was I hadn't been there in years and didn't know the right "order" and was not explained until I wasn't at the right spots for each section.
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March 2024 by Leilani
My sister is traveling for medical reasons and, unfortunately, has to be separated from her children. Shes finally going back to see them this weekend. She was excited to go to Build A Bear to make bears for her children, and I was excited to share with her the build a bear experience. Having worked for the company in the past, I knew how much meaning could go into the process, and I thought that this was going to be a magical moment for her. We went on a weekday around noon and were in the shop for 40 minutes. There was one associate working at the time of entry, and she was helping another guest. We were greeted with a hello, and she went back to helping the other guest. My sister went through all of the animals before she made her selection, and by the time she had decided, the other guest had already checked out, and the associate was behind the register. We walked up to the sound station and started playing with the options and waited for the next step but the bear builder didn't even look up from sorting a bag of merchandise on the counter, so we went to look at clothes. She chose an outfit for each, shoes, and accessories without being acknowledged by the associate who stayed at her station the entire time. Then, who I'm guessing was the manager came out of the backroom and gave her employee a task of making an online order. The manager passed right by us, looked at us, but didn't say a word, didnt even smile in acknowledgement...My sister's hands were full of stuff, so clearly we were not window shopping, but no cares were given. After wandering around, we went back to the stuffing station, where my sister was ready to record a voice message for her children. The bear builder thankfully stopped making the other animals to help us. She helped us to make the sounds and placed it into the animals paws. My sister was asked to step on the pedal and asked to squeeze the animals to check the stuffing, and then she was asked to pick out a heart. And then was told to put it right into the bear. NO heart ceremony!!! NO wish!! I was appalled! There were no scents available to put into the animals or beating hearts. One of the bears were stitched up right away and then the other needed a little 'extra care' so they went to the counter to sew it up. While we were dressing the first animal, another guest came in. They were two adults too, but they were greeted and walked to immediately, leaving our bear at the counter unfinished. It appeared to be the same guest that put in the online order so they were already familiar with the bear process and BOTH bear builders were assisting them whereas my sister, first time here, was practically ignored majority of her visitWhen our bear was finally finished, the manager who had finished it brought it to us and it was the first and only time she acknowledged us by saying "here you go" and went back to conversing with the other guest. My sister did the birth certificates, per my instruction, otherwise wouldve never known about it. I was also upset to see that the ID tags were clearly neglected by the team members as well...(For those that dont know, the Find A Bear ID tag is linked to rewards club members so that they can locate the owner of the bear if the bear was ever lost and found). Maybe I'm petty, or maybe I'm biased, but when I was a bear builder, it was all about the experience! We had 'make behaviors', which were key habits and selling techniques to not only make a great sale but to show ALL that Build A Bear had to offer. Certain things like the heart ceremony and the ID tag were services that were promised and therefore expected to every guest, no matter their demographic or the amount they were spending. Poor service aside, my sister dropped a good 200.00 on bears she made for her kids. I was severely disappointed with her first experience with the company i loved to be a part of! Maybe its just this location, but I just can't shake the thought of how many other people spend their money never knowing how far
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February 2024 by Ali Al Qubtan
The idea of having the child building his/her own toy is amazing, that helps using their imagination which every child must.
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January 2024 by Hannah Graham
I wish they sold chiefs uniforms ?
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November 2023 by Gabriela Moran
I had the worst experience at the La Cantera location. I’m a new mom and thought it would be a good transition to put a pacifier in my 3 year old’s bear to let it go. I went on her birthday and I was the first one in. There was nobody there and only 2 girls working and they didn’t even approach me until I went to look at the bears in the front when I reached them. Then finally one did ask if I needed help. I said it was my daughter’s birthday and the idea and that it was my first time in and she briefly explained the stations. We stuffed it, went through it quick, didn’t have time to take any pictures and we went to find an outfit. Then I go to pay for everything and the lady asked if I wanted to take it like that or dress the bear. I said that I thought you’d have to pay for everything first and she further explained. Then I had to go back and dress it and when we printed the certificate, I didn’t know where to pick it up and they didn’t give it to me at the registers or asked if I had gotten it. It wasn’t until later I realized we didn’t get it. I felt cheated and rushed and just questioned why I even came in. The whole thing is just overrated and not worth it. Maybe if employees were on commission, they would actually care.
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October 2023 by Sierra Kline- Barchus
Great customer service. We always have an exciting time here. It does suck that you cannot get a replacement sound chip for any of the Pokémon as the staff cannot reopen them to put in the new one. It’s an agreement made with Nintendo that prevents them from doing so. It is not their fault.
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September 2023 by Miranda Faulk
My son had lots of fun building his "bear" (he chose Chase from Paw Patrol)! The employees are super sweet and patient. The store is a little tight but lots of bear options to choose from.
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September 2023 by K k
The young lady with the black hair who does stuffing and register ID number as 0068021 , she’s been at this location for a long time . IS THE BEST WORKER THERE AND ALWAYS GETS OUR BEARS STUFFED NICE AND FIRM. We only request her to stuff our bears because she is extremely friendly , does the job right, and fast paced . That store is lucky to have her . She works well under visible crowds multi tasking . But she goes above and beyond and she is the only one who has made our experiences great every time . We have 8 bears or so , and she is the only one who really looks like they love their job and truly cares about customers. I am so pleased they have her . Store is always clean , but always fully stocked on things. They have the giant bear to take a photo with and photo props . Love it.
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August 2023 by Ari
Honestly pretty upset about my experience. It seems the service here keeps going downhill more and more each time. This time the bear builder treated us rudely and then the cashier said I couldn’t use the two birthday coupons I had which was a lie cause I did that last year for my niece and nephews birthdays. The cashier that helped me was #0068021 I won’t be giving Buildabear anymore of my money. After all the years it’s no where near the same as it used to be.
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August 2023 by Sequoia Fletcher
My Husband took Me for My Birthday because I've always wanted to make a bear for myself. I absolutely fell in love with the pig but the family in front of Us chose the last one. So an employee (she seemed like a manager but unfortunately I didn't get her name) offered to unstuff the display pig and I can get that one. So that's exactly what we did. She kindly undressed and unstuffed this pig so I can get my dream plushie. Doesn't seem like a huge deal but I've waited so long to build my own and she went above and beyond to make the experience perfect. So....now I would like to introduce The Great Hambino!
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July 2023 by Isabella O.
Went in today for my baby's first birthday bear. The staff were incredibly helpful and sweet! They let us be in the moment without rush and took their time to include our little one. Will definitely be coming back for more bears!
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June 2023 by Dustin Helgeson
everyone was so helpful. clean store. lots of enthusiasm from all employees. shelve stocked
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June 2023 by Erika Garcia
I wanted to give a special shout out to Nicole and Chloe. The time and attention given when I went in to do a memorial gift for my mom was above and beyond customer service. I had to break down the voice recording in 3 separate parts but it came out flawless. This is the first year after loosing my grandmother and it has been really hard for my mom and all of us. I made her a special bear in her favorite color with recordings of my grandma singing Happy Birthday and saying I love you. A memory my mom will cherish always. She loved it! Thank you Build a Bear Staff for helping create memories with care and genuinely. Will be back again to do one for my sister and my birthday. ❤️
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June 2023 by Rosalinda Castillo
This associate at register did not inform me that rewards or coupons must be done before gift cards. She stated" I am sorry I can not take the rewards or coupons now. This was a twenty dollar lost for me. Also they don't place the scan code in the bear any longer and not sure when this stopped. The associate that stuff our bear friends was friendly.
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June 2023 by noot noot
felt obligated to make a quick purchase by “in your face” employees who wouldn’t leave me alone to look
