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March 2024 by Carlos Dominguez
Took my daughter's truck in for the right rear and right rear quarter panel to get some damage fixed on 17 December. Around mid-January of 2024, I called and asked for a status and was told we could pick up the vehicle later that week. This went on and on until the middle of February until the vehicle was finally ready. The bad part was that I had to keep calling them to get a status, If and when I would finally get my service advisor all I would get is e very excuse why it was not ready and its in line to be painted. This is the worst Caliber Collision I've ever dealt with. This one is the one on Broadway in Alamo Heights, San Antonio. All I wanted was to be kept updated, they had a hard time with that request.
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March 2024 by Sara M
Worst experience I have ever had. Never come here. My car is worse than before I took it in…. In areas that shouldn’t have been touched. There are still issues. Torn up parts were just glued on and were still coming apart. The window panel came off, the mirror didn’t work. They put a dent in the inside panel, forgot to attach parts… The list goes on… do not bring your car To this location you will be HIGHLY DISAPPOINTED.Update - It was taken to another caliber to try and fix the mess that the broadway store created.
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February 2024 by Rose Deese
I have used Caliber on 2 occasions. Their service is good. However, they need to work on communication.
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February 2024 by Valerie Valdez
Thank you to Justin and the rest of the staff at the shop for keeping me constantly informed on my vehicles repairs and taking the best care of myself and my car!
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February 2024 by Cheryl Johnson
If you want to feel like a valued customer while receiving top notch service and repairs, this is where you need to bring your vehicle. Price was great and repair was complete a week earlier than expected. Best all around service I have received since arriving in San Antonio two year ago!! Keep up the great work.
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February 2024 by Itza K. Pantoja
Super friendly professional staff, mega fast service, and they even extra cleaned my Tundra when they finished the repairs. Recommended 100%
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February 2024 by yogg saron
not impressed with the service!!! as the owner of the vehicle, store manager won't even release the estimate of repair to me(owner). I had to call my insurance. The car belongs to the owner, and it was my choice to take it to them due to previous review. I'm so disappointed with the service provided, specially talking to the Store Manager. Also, i was picking up some personal belonging from the car and the representative(front desk guy) was watching me closely getting stuff from my vehicle. Never again I'm taking my vehicle to this place.
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February 2024 by Fsuchy3
Tremendous experience working with the team at Caliber Collision. Professional updates, accurate information, and quality repairs. All you can ask for.
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January 2024 by Candy Adamek
Staff is professional, friendly, and attentive. Kept me updated through the repair! A few discrepancies missed by their quality assurance at pickup but the manager agreed the items needed to be addressed and I returned vehicle for the fixes! They want to deliver 100% satisfaction and get it right!
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January 2024 by Jasmine Garza
Horrible when I got my car back all my stuff was taken! Yes I should have took everything out but they had no business in my car all the damage was outside I trusted them and failed
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January 2024 by Al Plain
Man , where do I begin? Whenever it comes to body shop repairs needed there is no cross shopping. There are endless locations, however we go out of our way to make it to this one. At this location they define above and beyond. I’m looking forward to the end result for our second vehicle that they are taking care of.
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January 2024 by Gregory Benavides
Would recommend them to anyone.
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January 2024 by Gabriel Martinez
Communication has not been very good.
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December 2023 by Emni
Recently had repairs done from an accident with another driver insurance claim however they certainly went above and beyond to make the experience as smooth as possible. From the beginning to end was treated professionally and kept informed throughout the process. Work that they did looks great and am extremely pleased worth the level of customer service that I received. Would definitely recommend them to anyone in the future and thank them for such superior service.
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December 2023 by Undeadzomb
Recently had repairs done from an accident with another driver insurance claim however they certainly went above and beyond to make the experience as smooth as possible. From the beginning to end was treated professionally and kept informed throughout the process. Work that they did looks great and am extremely pleased worth the level of customer service that I received. Would definitely recommend them to anyone in the future and thank them for such superior service.
