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March 2024 by Edward Egliskis
Caliber is run right. great service and people.
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March 2024 by Udhayakumar Subbaiah
Caliber Collision's team efficiently fixed my car, and I even received it earlier than anticipated. Highly satisfied with their service!
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March 2024 by Christina Salinas
Excellent customer service from the guys! ? After a run in with a deer ended up with my car being totaled, I had to take a couple of trips to get all my belongings out, and the guys there were very kind, patient and helpful! (Jose and another gentleman who I can't remember his name ??♀️?, although I know it starts with a D)
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March 2024 by David Gibbs
Awesome!!
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March 2024 by Stephanie Flores
Great customer service and quality repair!
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March 2024 by Josh Gon
I was very satisfied with the customer service I received. My Chevy Suburban looks like nothing ever happened to it . Plus as a bonus they cleaned and vacuumed it.
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March 2024 by marco hernandez
I'll be honest, based on some of the other reviews, I was expecting some kind of an issue when taking my car in. Well thankfully I was wrong. I can't think of anything that could have been better. They were constantly in communication with me via text, giving me updates on my car's progress. I was expecting be without my car for at least 2-3 weeks. It was done in 9 days. Seriously, everything was top notch. My service advisor was Enrique, and he did a magnificent job. Thank you, Caliber, and extra thanks to Enrique. You guys knocked it out of the park on this one!
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February 2024 by Cinderella Servin
The worst experience, customer service, automotive service, and service from management! I would not recommend this place unless you WANT to be lied to, have undue delays due to staff, and have general and regional managers who frankly DO NOT CARE! I hope this doesn’t speak for all Caliber Collisions….the icing on the cake was being given a car back on fumes of gasoline and it not even being able to make it a mile from the collision center on one of the busiest highways in town! I wish I could have given them ZERO stars! 5 months of my car being there and I had to get Allstate involved for them to “kinda” complete it after being paid! Stay away from this place of business….. I am warning you! I feel bad for the poor guy from Caliber that risked his life to bring me gas on the crazy highway….
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February 2024 by Joe C Crain
Great service and repair
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February 2024 by Teresa Rodriguez
Great work and I was kept up to date through the whole process.
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February 2024 by Josh Morris
Very professional customer service and the repairs were... well "what damage?" is all I can say...
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January 2024 by Scott Young
Perfect repair on time as promised. Great communication during the process. Couldn't be happier.
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January 2024 by George Contreras
I can't rate their work because my car was totaled out but I can rate the two receptionists who caused undue delays in the resolution of my claim. Mercedes scheduled me on the wrong day which delayed my estimate by a few weeks. Instead of owning up to her mistake, she proved it by recalling the day I had told her I couldn't do it because of a doctors appointment. She actually scheduled me on that day instead of the day we had agreed on. After arguing about that and refusing to honor the agreed upon date, she claimed that I had not assigned the USAA claim to Caliber and that they couldn't proceed until I did. A few minutes of arguing later and she realized she had gotten the claim number wrong. You mean like you got my appointment wrong? There were no apologies. When I finally was able to drop the vehicle off I witnessed her and Skye arguing with another customer over something that was above her pay grade. The customer asked to speak to a manager and they refused until finally someone heard and came from the back and resolved the issue. Finally, it comes time to get paid by the insurance. I had to release the vehicle to be towed to salvage/auction which I did and notified Mercedes to note this and to let my service advisor know. True to form, the message did not get passed on. I received a call that Caliber wouldn't release it so I had to call again. I would not use Caliber again or recommend them to friends based on this experience.My service advisor, Rey, was good and communicated well.
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January 2024 by Joraine Miller
In and out in a jiffy. Great customer Service. Ask for Bobby. My car looks like new again.
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January 2024 by Larry Gros
Excellent work and service. Quality repair. Fully satisfied. Good communication and customer service
