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March 2024 by Tranquil Pharmacist
The front desk staff was kind and informative.
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March 2024 by Chris Klejeski
Clean and comfortable, great value, and less than 10 minutes to Lackland Air Force Base.Rooms: We had everything we needed to be comfortable. Didn't interrupt our room for the three days we were there, which was perfect!
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March 2024 by Someone
Rooms are clean!! Love the lil dog Killer!!! He makes the place homie!!! Bought him some treats he is well behaved doesn’t bark and doesn’t bother anyone makes me miss my fur babies!!! He is a must keep!! Makes you guys different from the other hotels!!Only negative would be need to change mattress in room 235 closer to the air conditioner it is so loud from the springs you cannot get out without waking people up
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February 2024 by DUSTIN DAWSON
Sadly they had no breakfast.
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February 2024 by Jacky Kevorkian
Rooms were ready to check in at almost 3pm sharp, room and shared facilities were clean. The front desk representatives were so chill and laid back. Very friendly, very inviting. We were in town for my son's birthday. We normally stay on the Northwest side, but this stay was so easy going, we will be back. Pool was clean, room smelled like Cajun spices but we made due!
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January 2024 by Sharry
My family stayed here to attend a Basic Military Graduation. We stayed 12/26/2023-12/29/2023. The room was King bedroom suite. The room was clean and fully equipped with what you need for your stay. The staff were respectful, polite and accommodating. Location is everything. They are located no more than 5 minutes from Lackland Air Force Base. We have zero complaints and I highly recommend.Rooms: Rooms are very spacious and come with anything you would need from your time away from home.Food & drinks: They have a small store to pick up any snacks you would need if you don't want to drive. We also did go to dollar tree which made it really affordable for any food items. Walmart is also close if you choose to cook. Fully furnished kitchen includes cooking area, refrigerator and dishwasher.Noteworthy details: They also have a gym and indoor pool.
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January 2024 by David Nihsen
Came for Air Force graduation. Room was great and the front desk was very friendly and helpful. They don’t serve breakfast which I didn’t know when I booked. My fault, not theirs, but it’s something you should know when visiting. Other than that it’s a very nice place to stay.
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December 2023 by Dejanay Wayne
Very good central location but there was urine on our bed when we checked in. It had been made up and the sheets were never changed. The staff is always on their phone at the front desk and they basically said they could only give us 50% off one night of a 4 night reservation. When I called back to complain, both managers ( Tricia and Rangel) were not helpful. I then asked for the corporate number so they could better assist and she told me to google it. Worse hotel experience I’ve ever had an I have traveled to 16 countries and over 20 states. I’ve never had such a bad experience in my life. The urine was past the sheets and soaked all the way to the mattress cover. We checked in around 11pm so all they could do was give us a mattress cover.
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October 2023 by Janell Enrriques
We stayed here for a few days and absolutely loved it. The rooms were spacious for us and our dog..... the beds were comfy and the bathroom was nice. It's always nice to have a sizeable bathroom when traveling seeing as everybody gets ready at the same time ?We will definitely be staying here again.
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August 2023 by Jermain Anderson
Candlewood Suites was a great hotel as far as cleanliness, a little kitchenette, stove, and refrigerator. The room was perfect.I hated the location. It wasn't near any shopping malls, unless you drive and didn't have to worry about transportation. I knew nothing about San Antonio Texas or places to go. There was nothing to do. It is in the middle of nowhere. Upon my arrival, the gate was locked and the Uber driver had to drive out of the way to find another entrance into the hotel. I went downtown to visit relatives on the river walk where there are hotels located everywhere, overlooking the river, all kinds of restaurants,entertainment, a shopping mall, and everything at your convenience. It was so nice. You could tour the river on the boat with a tour guide.I didn't need service because I was gone all day. It was offered.In addition, my departure from the airport in my hometown was at 8:15pm and my arrival in San Antonio was at 12:10 A.M. I didn't arrive at Candlewood Suites until 2:30AM Wednesday morning. I had to make reservations on a Tuesday for which I told the staff that I would not be in the room until early Wednesday morning. Unless, the hotel staff are con artists, I still had to pay for Tuesday. I really felt ripped off. I should have made reservations for Wednesday. I just gave the hotel a free $133 or $150. I left at 3:30 A.M. Friday morning. I just felt ripped off, because the hotel wouldn't make any adjustments on my bill.The staff was aware of my arrival time. Prior to checking in, the person on shift was getting ready to cancel my reservations while I was in route. I showed up just in time. At one point I tried to cancel reservations, but allowed someone to talk me into keeping the reservations. I really wish that I had cancelled. I spent most of my time downtown anyway. If you are not from Texas, I recommend, staying downtown in a hotel. You can walk to and have everything you need.
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August 2023 by Patricia Trujillo
My family and I had the Best experience here! Such friendly staff always ready to assist with any questions. The room was amazing! Very clean & very comfortable. The location is amazing if you are coming to the AFB. My family and I enjoyed being able to check out games for the night down time while staying here. We felt that it was also a very safe place to leave our vehicle since security is on site patrolling at night. Just overall very happy with this stay. Thanks to this experience I am looking forward to only staying at cottonwood locations anywhere we go. The full size kitchen was lovely! Definitely recommend this 100%.
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June 2023 by Tony T.
Pleasant stay with easy check-in from Mauricio. He's nice, polite, smiles often, and makes the stay comfortable. Thanks again, Mauricio!
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June 2023 by Josh Smykal
It is a newish, clean hotel with great staff. Very convenient if you have a baseball tournament at Missions or visiting someone at the AFB. These are full kitchen rooms. Turn your freezer ice on when you get there! I liked not having to go hall cruising for ice. They have a great little pantry downstairs with a solid selection of food, drinks and snacks.
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May 2023 by William M.
The hotel was extremely clean, it was close to base with two gates within 10min of the hotel. The service was very good and extremely helpful especially Amanda and Mauricio at the reception desk. They provide alot of services such as laundry,gym and pool within the hotel. I would definitely recommend staying here
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May 2023 by Kalani LeeTom
The room is amazing!! The bed is very comfortable and has super fluffy pillows. The room looks really modern and very spacious. The gym is small but pretty well stocked for a hotel gym. I never went to the pool during my stay, but it seemed like a popular attraction. The staff has been very friendly and professional. EVERYTHING LOOKS SO CLEAN!! I marked the area down cause it looks a bit sketchy. It is right off the highway, and if you're not careful, you can miss the sign because it sits so low.Rooms: Clean and spaciousWalkability: Right off the highway. Can't really walk anywhere because there is not a path or sidewalk.Noteworthy details: EVERYTHING LOOKS SO CLEAN!!
