-
November 2023 by Destiny R.
Horrible customer service. Everyone stares & it makes it very hard to shop. There was this woman who was very rude.
-
October 2023 by cindy simon
Very surprised this store has good ratings. I walked in no one said a word, no one came to help. When I started trying on boots an older lady came over and told me I was messing up the boxes of boots and making more work for her. Now had she come over and asked to help me that would have been great. But she didn’t. Very rude. Will not be back
-
October 2023 by Cindy S.
I am not surprised by all the bad reviews I had a horrible experience in this store today. The older lady that works there was very rude. No one offer to help me so I helped myself in trying on boots. She came over and told me I was messing up the boxes and making more work for her. Totally untrue I was putting the boots I tried on back in the boxes and putting them back where they came from. Will not do business with this location again.
-
September 2023 by Buddy Davis
Reasonable prices for well-made western wear. They specialize in boots, and also carry clothing for all genders. Plus they have an excellent selection of accessories and items like saddle soap, boot oil, and boot polish at very reasonable prices (good luck finding these things anywhere else)!
-
September 2023 by Sevag M
Angie , was amazing, helped us from a-Z. We grabbed 2 boots and a cowboy hat. If you’re in Texas and wants some cowboy boots and cloth , pass by this stored they’re take care of you. Amazing prices and amazing collections , and if you need questions and help ask Mike.
-
September 2023 by Sven B.
Nice store. Bought a hat and two jeans. Will definitely come back for some boots!
-
August 2023 by graced_ steak564
Was visiting my sister and BiL from NJ and they took me to this place. Never smelled so much leather in my life and the boots, omg the boots! Picked up a pair for my wife and myself and the employee, Michael Osborne, was incredibly helpful and nice. Dunno when I'm coming back to Texas but probably will go again.
-
August 2023 by Bernadette Ritter
My family and I came in 8-5-2023. We had a wonderful experience and got some great items thanks to Veronica. She was professional, helpful and kind. Awesome customer service!
-
July 2023 by Federica B.S.
Bought stunning booths and other gifts in this location. They have a great inventory. Their clothing line is lovely, making very easy to find something that suits your taste. I’m always happy to visit and see what they have!
-
July 2023 by Kelter Smelter
Finally found steel toe boots that fit here, don't know why many boot places seemingly only carry baby feet sizes, almost exclusively, but here you can actually find 13, 14, and up. Service was on point, they were available and polite but not overbearing with their presence, I didn't feel like I was being rushed or stalked. Thanks guys, really helped me out.
-
May 2023 by Calvert's Convertibles
Bought an expensive pair of ostrich cowboy boots. The guy who sold them to me was acting weird, ducking down behind the counter. I kept asking myself, why is he doing that? When I took my boots out of the box, I discovered the reason why. He switched out one boot that was damaged/patched. I NEVER would have purchased damaged boots!! The old bait and switch!! A bunch of lowdown snakes in the grass! Watch out for the double cross, double check your purchased items be BEFORE you leave. Can't trust this store!!
-
May 2023 by Jeff Fed
Huge selection of western wear. Outstanding customer service provided by really knowledgeable professionals. My wife was looking for a pair of boots, ended up with 3 pairs, some jeans and a hat. Great place for any cowboys / cowgirls.
-
April 2023 by P. J. L.
My friend and I stopped in after we landed in San Antonio for a long weekend. We had the absolute best time buying our Cowgirl hats in preparation for a fun weekend in Texas. Brian was the sales person helping us. He was amazing. He was patient, thorough in explaining pros and cons of various hat styles, helped us find the perfect style and size. Brian also shaped the brim. What a great experience. Thank you Brian from Cavenders.
-
April 2023 by Michael Ramirez
While purchasing a pair of boots and jeans, my wife enquired if the boots were returns because the soles seemed soiled. The clerk responded, "no, they're just low quality boots". With other people in line I was somewhat embarrassed. Granted they were not high priced nor a well known brand I was purchasing what I could afford and what I needed for a short notice event. I do not feel a representative of a business should degrade their own products nor make their customers feel discriminated against. Poor communication skills by the store clerk!
-
April 2023 by Melissa Sanchez
You guys just earned a faithful customer. I made the mistake of not checking my purchase before leaving. Next morning I was going to wear my new shoes. Look in box and I only have one. ?I wasn't mad because from the get go. Management was amazing. I told them my issue and they said it would be mailed. I gave them address and guess what I come home to? My missing shoe were personally delivered by manager. Thank you Maritza ♥️Y'all I feel like Cinderella ? ?
