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February 2024 by Cristina B.
I had never heard of, or been to a Cavender's boots until last week. I'm kind of scared that I discovered this store because for one, they're everywhere and 2nd, I want every single woman's item in these stores lol. It is a cowboy/cowgirl heaven! We specifically came here for some Rodeo outfits and this was just the place to come to! They have it ALL when it comes to boots, hats, buckles, rodeo attire etc! I love that they have a "clearance" section and A LOT to sift through for good prices. Overall though, I do think it's a bit pricey but it's decent quality! Service was awesome! The staff was very attentive and patient with our many questions and requests to "see" stuff! Oh boy! I'll be coming here more than I wish, now that I discovered this TX gem!
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December 2023 by Johnathan Adams
Decent selection and staff but this store is 100% *NOT* ADA compliant. Do not go here if you have any mobility or vision issues because they clearly don't want you to. Heck I wouldn't be surprised if they were also violating fire code but I don't know much about that one.
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November 2023 by POLLYANNA POSITIVE
Excellent customer service by Amanda, Adrianna & Abby. I bought an ostrich man's cowboy boots for myself. Amanda stayed with me from the beginning till I got the boots and size that fit me. Thank you so much, Amanda for your assistance. Good job. Also thanks to Adrianna and Abby at the cashier.
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November 2023 by ᗪᗩYᑎᗩ
Service: Great service. The folks there were very helpful.Selection: A nice selection of boots for the family and they had all our sizes.Value: Moderately priced.Atmosphere: The store is very well kept and maintained.
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November 2023 by Samantha Lloyd
The staff was very helpful and the steamer guy was even more helpful when fixing our hats. Just wish the women's hats got smaller for us small head as I wear a 6 5/8 and my daughter is smaller.
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November 2023 by Mark Harvey
Went there to look for some work boots they had cowboy work boots but not what I was looking for and the guy behind the counter followed me around like I was a shoplifter didn't know cowboy boots cost so much
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October 2023 by Dayna E.
Service: Great service. The folks there were very helpful. Selection: A nice selection of boots for the family and they had all our sizes. Value: Moderately priced. Atmosphere: The store is very well kept and maintained.
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October 2023 by Vaquero Nico
The manager at this store is incredibly rude. I asked and associate if I could bring my bicycle in while shopping for boots, she said yes no problem. Five minutes in the store. This man comes to me. I need a very rude way tells me I need to get my bicycle outside of the store right away. I told him I had asked for permission, but I would move in. Of course, he was rude regardless. No wonder why they’re not having any business. I won’t ever come back to this store
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October 2023 by Steve Garcia
I was looking for a pair of jeans but was unable to find the style and size because the jeans are stocked in random stacks with different waist sizes and styles until a Cavender rep found a pair. I wanted to buy a different style but the Caveder rep disappeared. Out of frustration, I left without buying anything. Later, I ordered a pair of jeans from Amazon at almost half the price.
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October 2023 by Brenda Steele
The employees have terrible attitudes, they ignore you when you walk in and look disgusted and annoyed if you ask for help. I won't be returning to this pathetic location (San Antonio- 8640 Fourwinds Dr. Location)
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September 2023 by Michael Ames
John was a wealth of knowledge regarding what I was looking for. Was able to answer all of my questions. Jenna was more than accommodating. Will most definitely come back.
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August 2023 by Brown Eye (Brown Eye Latina)
This store is the worst store ever. You maybe greeted but that’s as far as you will get on Customer Service . I was never asked if I needed assistance nor did other customers who also where shopping wherever asked if they needed assistance. This store had so many employees standing around doing nothing or talking to other employees . Then when your ready to check out there’s you end up with only 1 cashier!! Come on really I counted 8 employees and you only gave 1 cashier who gives you an attitude of not really wanting to working . You can’t blame it on hours or shifts . I went in 2xs in different hours of the day . Same response. No Customer Service.
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June 2023 by Lisa Duerr
I had an issue with an online order, I went into the store and they were very quick in helping me fix it. Silvano had been a huge help in giving me recommendations, educating me on serves offered by Cavender's, and remembered my order when I called to see if it was ready for pick up. I'm super happy with how everything turned out and really thankful he had taken the time to help me!!!
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June 2023 by Tee Y
Wish I could give 0 stars. Believe ALL the negative reviews! ALL true. I didn’t want to purchase the boots but they were the only store that had them. No one greeted me or asked if I needed help. Got ready to pay had to ask for a box, the cashier was rude, she asked if anyone helped me I said no one helped or greeted me, mgr was standing right there didn’t even acknowledge anything. Horrible customer service I don’t know how they stay open. Will NOT shop there again.
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May 2023 by Micy Holbrook
I will never shop at Cavender ever again !! They left my merchandise out of my bag and tried to keep it. My credit card was compromised at this location. I contacted corporate office the lady I spoke with was not concerned at all. Wow unbelievable! When a company gets to the point that the customer's experience doesn't matter anymore, YOUR BUSINESS IS IN TROUBLE!
