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April 2025 by Hailey
Came here the other day to get one of my accounts sorted out—I was kindly greeted and then sent over to the window. I was paired with Anahi (I really hope I’m spelling that correctly) and she was very kind and helped me with everything I needed. Very satisfied!
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March 2025 by TXwhsprs
Maria G has great customer service
I could tell she loves what she is doing
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January 2025 by Sami
Art sanchez never greets or says thank u he is super rude....
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December 2024 by Ana Carreto
Came in this morning (Saturday). A man at the entrance greeted me and asked if I needed anything. I mentioned I wanted to open a bank account, and he said, “Take a seat and let me see what I can do for you.”
Five minutes passed… then ten… then fifteen. At that point, I figured I might as well start the online process of opening an account with Bank of America. Got approved, and left.
Yep, I opened a bank account with Bank of America—in Chase’s branch. Because, clearly, no one here could be bothered to help or even acknowledge new customers.
You might ask why I didn’t try opening it online with Chase before going to the branch, well… their website needs a lot of work
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November 2024 by Danielle Johnson
Staff was extremely rude to me. Talked condescendingly towards me and my mutual fund agent who was generous enough to remain on the phone. I felt rushed out. They didn't even offer resolutions to my concerns. One lady who seemed like a manager reddish curly hair with glasses slim build demeanor was very off-putting. She kept talking in finance lingo I didn't understand and I expressed that to her and she seemed to double-down on the lingo. I had to ask if I needed an appointment to talk the person(s) about my mutual fund check and her response was very open-ended not direct. I understand that people pull scams and that needs to be handled accordingly. They didn't even try to hear why I was there and my circumstances. Very upsetting experience, poor customer service and conflict resolution skills.
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June 2024 by Proud Of
One star is too much. Lack of consistency in the information given, lack of consistency on procedures compared to other branches. You told my employees that you can’t cash their check, forget the fact of charging a fee, COULDNT CASH IT because they don’t have an account, nice way to force growth of your business. Remember chase all you are doing is holding my money to use to lend out and make money. 2 accounts closed today and a few others will follow
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June 2024 by Melissa Almaguer
Does Brian still have Oscars Myers ham available at his desk?
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May 2024 by James-Mike Spindler- Bond
Long line went fast staff is friendly
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May 2024 by Yamislay Jorge-Espinosa
I came to this place to try to open an account at 8:15 am.
They have welcomed me and invited me to sit where a banker is free and can serve me……………… the bank is empty, I waited 30 minutes and since everyone is on their phones and no one is assisting me, I decide to stand up and go ask and the answer is that a banker has an appointment at 9:00 and do I want to return at 1:pm for the next available one???!!!
That is to say, if I don't get up and go ask, I would have stayed there until 1:pm??
In conclusion, I have decided to leave thanking them, but not before telling them that they have terrible service and that our time is also worth it, because they owe it to us customers to be able to continue existing as “banks”.
00000% recommended.
I will look for another institution.
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April 2024 by Ron Felix
I went into this bank to use the ATM machine after last week discussing the use I was going to cash advance with the teller with an American Express. She said there was a limit. I called American Express to verify that Chase Bank was an ATM machine I could use.they said that that was true. So I went today to use the machine and it denied three times each time going lower on the amount figuring it was an excess. When I went to the first person available since there was absolutely no one in the lobby Customer wise he told me he couldn’t help. I explained to him what the issue was and knew that the card was good and he said I can’t help you. the receipt said Chase bank all over it. I was in the Chase bank lobby. Chase bank is my bank and this guy didn’t even get out of his chair to say let me see if I can at least try to help you. Let’s start at the beginning. He did absolutely zero. I will be closing all credit cards and my three accounts with this bank.
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April 2024 by ياسر عبد النبي
Excellent customer service
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April 2024 by M
Talked to Joshua and he said he would help my elderly mother. He was sitting down while she was standing up trying to follow what he was saying because they won't help customers to open an account after 4:20 pm. Stick to the ATM and if you need to do something I would strongly suggest you do it using your computer at home.
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March 2024 by YASER ABDELNABI
Excellent customer service
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March 2024 by Brent Townsend
Was not able to cash a check from this bank without an account, and not able to open an account without an appointment. Teller wouldn't even cash their own check into a cashiers check so I could deposit in my own bank without the long hold times. Worthless customer service. Wasted 3 hour trip from Corpus Christi. I totally understand why there isn't a branch office in CCTX. This bank has lost my business forever. Go ANYWHERE ELSE for your banking needs.
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March 2024 by Gloria Hernandez
This bank has the worst bank officers . Ashley Rangel has a bad attitude and doesn't know how to communicate in a decent manner. She shouldn't be helping the public if she lacks basic customer service and people skills. I'm not banking here anymore
