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February 2024 by Chavel D.
Today I went to Chase for a new business account appointment with Maria Villarreal, "Business Relations Manager ''. The appointment was for 1pm, I got there at 1245pm. Supposedly, Villarreal was told by 2 other employee's I was in their waiting area waiting for our appointment. By 130pm having waited there for over 30 minutes I left. I hired a babysitter, made arrangements to have my daughter picked up from school, and put my business on hold so I could make this appointment. I ended up having inconvenienced others and having my time, money & gas wasted. Villarreal is currently handling Ms. Stephanie Lewis' accounts and new account due to Ms. Lewis being on medical leave. Suggestions: 1. Ms. Lewis and Mgmt Staff. Consider removing Villarreal from her substitute position for Ms. Lewis. Maybe even some remedial Customer Service Training. 2. Villarreal consider having your appointment calendar open to remind you of your appointments. 3. When someone tells you twice as was relayed to me by other Chase Branch employee's, your 1pm appointment is here, come out to the waiting area, make your appointment or at least make contact with them, let them know why you can or can't proceed and or are delayed with the appointment. 4. In general, get up from behind your computer chair, walk the waiting area, and see if your appointment is there (well, that's if you bothered to check your calendar) or ask those waiting, "who are you waiting for" And NO, it's not my or anyone else's responsibility to walk around with a sign ala a Chauffeur waiting on a passanger at the airport to prompt you to remember your appointments. I'm writing this complaint on FB and Yelp cause no one picks up their phone at the branch, 210.829.6152 or their 1-800 #, 800.935.9935. Isabel
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January 2024 by supersantos reyes
A supervisor gracian it's terribleBad attitudeWe made a online appointment they said don't have workers to attend
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January 2024 by Tanya Medina
Consumer beware. There’s a reason they try to entice you to bank with them with money. They will make banking so difficult that whatever funds they gave you to open an account will be taken back and much more. Don’t do it. Stay away.
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January 2024 by Jason Joel Lozano
Worst bank
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December 2023 by Ken R
My visit with this bank ended up with I lost confidence in their banking abilities. Their attitude, personality and congeniality was not impressive as you would notice in a 5 star rated bank facility. Management may be slacking and needs new leadership.Assistant Branch manager led me to believe her stance with macho posturing and to me it Co nnotes "boldness and callousness." Assistant Branch Manager needs more training in customer relations. After all, banking is a people business.
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September 2023 by A H
Complete incompetence. Was told by customer service I had to visit a branch in person as I was having trouble opening an IRA account on-line. Was greeted by Joshua - who inspite of having a clipboard failed to write down my name or why I was there. After 15 minutes (I was on my lunch hour), I ask how much longer? He asks me why was I there again? Then he disappears and returns informing me the financial advisor wasn't available today. I told him I didn't need a financial advisor; it was just a profile update on the records. He didn't get it. He tried selling me an appointment for tomorrow which would have been Aug 22. Good grief. Went to the branch closest to home which I should have done in the first place.
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September 2023 by Miguel RC
Talked to Joshua and he said he would help my elderly mother. He was sitting down while she was standing up trying to follow what he was saying because they won't help customers to open an account after 4:20 pm. Stick to the ATM and if you need to do something I would strongly suggest you do it using your computer at home.
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September 2023 by Ana Bustos
Terrible service and discrimination in that bank. This afternoon I arrived at the bank with my husband to do some paperwork. When we entered the bank we asked for information and the first thing they ask us is if we are citizens and they look at us from top to bottom all the people who arrived behind us were attended before and they go on to ask them if they needed something they jumped at us. My husband and I have an account at that bank but the staff is terrible and discriminatory.
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August 2023 by Karen Ernst
My Id card is expired &Having said that, the gentleman who,I wish I could remember his name. After Asking for another form of ID , he actually went and withdrew the amount I've money I had requested from my account. I believe he went above and beyond his duty as an employee of Chase. Kindness is alive and well at Chase Bank Olmos Park !!!
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August 2023 by alfonso ramirez (BOOBOO)
I've been banking at Chase for only about 4-5 years later had any problems The tellers are very professional
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July 2023 by Dam Ducttape
Possibly I'm in the minority here: people who are not comfortable doing their business in a denominational bank. Not comfortable receiving blessings from staff when i visit. I've actually held off visiting till Saturday, when i can, when there seems to be a more secular staff on duty
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April 2023 by Elizabeth Medina
So happy with our experience with Kiana today! Kiana went above and beyond to help my little brother open his first account. She was so helpful and so personable, we are so grateful for her!!
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March 2023 by Kayla Wells
Had a great experience with Kiana today. She was so sweet and super helpful. We got everything we needed done in a timely manner.
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March 2023 by T. V.
Can't get a human on the phone. Don't get call backs as promised. staff not customer oriented,a few reasons why people are leaving in droves. Sad really sad!!!
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February 2023 by Rubie Zamarripa
The ATM never work, they have two and neither one of them work properly. It’s very frustrating to have to drive to other locations to deposit. I’ve been banking here for over 20 yrs but this is ridiculous, I don’t have much of a choice I may have to look else where to bank if this issue is not addressed.
