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January 2024 by Annette Alwell
Unprofessional.
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September 2023 by Joseph
Saúl Garza was very helpful and sat there with me over an hour on the phone trying to get my account frozen. Good customer service.
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July 2023 by Marissa Flores
Recently had a great experience at this Chase branch. My experience with amazing, Mrs. Gonzalez and Ms. Alvarez were so patient, determined, and knowledgeable. I had a particularly interesting case and they were persistent until to the case was resolved. I really appreciate the support!
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July 2023 by AnaSofia
The team made my process of transferring and depositing money so easy. I’m other branches the process has taken me hours. I was in and out in ten minutes and was so thankful for the great service.
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May 2023 by C
Rude, unhelpful management and staff. They pretended to be too busy to notarize a document for a longstanding Chase customer. They didn't even have the courtesy to greet me when I walked in the door. The attendant just walked away when she saw me walk through the door. I'll be closing my account very soon.
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January 2023 by Michael E
4 branches in the past 3 days all telling me they are too busy to help me open a checking account.. Highly recommend those reading this review to take your business an use another bank. Was told I'd get a call back to see when I can come in and nothing still... very disappointing..
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August 2022 by Quang Nguyen
Customer service can improve. Stood in line at the teller and no acknowledgement or "we will be with you". That guy at the end teller needs social skill improvement. This wasn't the first time either.
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February 2022 by Luiis Magallanes
good place but the people behaved badly I think they were racist with me and they did not support me with my process lam service. ?
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February 2022 by mary k
I've been banking at this branch for 4 years. Service was always ok until a recent experience. I wanted to switch to a savings account that didn't require a large balance because I was charged a $25 service charge. I called the branch and was told I needed to come in and do this in person. When I went to the bank, they said I needed an appointment. This was NOT communicated over the phone. There was 1 other customer at the time and plenty of employees with empty offices. No one would help me. One person gave me her card and told me to call to make an appointment. I left a message, she never returned my call. I called the 800 number on the back of my debit card. Within a minute he had reversed the service charged and switched my account. Pathetically poor service at this branch.
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February 2022 by David Reeves
There are zero working ATMs at this location. It’s unfortunate bc they closed the next closest branch.
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January 2022 by Nancy Markle
They closed my account because I recurved a fraud check. Nothing was paid out or into my account. They returned the check. But still closed my account.
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December 2021 by tiolrnow
I wired $17,000 to my checking account at Chase Bank. I went to this location to figure out why my money wasn’t showing up. I gave them all the information they needed to check on my wire. And they refused to do. They were rude and wouldn’t help me. I figured out everything with the wire on my own, gave Chase all the info they needed to fix the error, and they are either lazy, or incompetent.
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October 2021 by Chris Romo (Nova)
Waited about an hour for a banker just to be told that we had to wait some more because they had another appointment when there was no one else there other than us
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August 2021 by JESSICA WOM
The Broadway Branch Bank service was bad ! I went to there from driving through , there was not customer on the two line except me ,when I was the first there ,i was waiting for in my car almost twenty minutes ,i saw a few customers have finished and leaving ,these customers arrived after me , then the clerks asked me go into the office ! i went in to the office ,asked the clerk that why i was first there and got the service later then i have to go into the office from driving through , the clerk yelled to me :beacause you always came into the office ,this is the reason? !
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April 2021 by kortney flete
So they have already kept me waiting 15 min. 1 person wasn't helping anyone but was on the phone when I walked into the Broadway location. They got off the phone still no acknowledgment. Then another associate finished with his client and walked and asked if someone else could help and they said they had to finish a few things. Why would you not help a customer while they are waiting. You do not always have people in person. I'm still waiting. If this wasn't important I would leave.
