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November 2023 by Juan Luis Vasquez
The least knowledgeable staff I’ve encountered at a branch. I had never taken out cash advances on my credit card and when I asked one of the tellers if there were any fees associated with doing so, they assured me there weren’t any and only informed me of the cash advance limit. A few days later I noticed a transaction fee posted on my account and when I called the credit card help desk, they informed me that there are two fees associated with cash advances, a 5% fee and interest on that transaction that accrues daily. The fact the teller didn’t mention EITHER OF THESE is unacceptable to me. Lesson is always call and clarify with the credit card help desks since they’re better informed than the branches.
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September 2023 by Kierra Desmore
Chase atms STAY down, it’s a major inconvenience especially when Im rarely off work before they close. It’s so annoying to have to drive around San Antonio to find a working atm. The lights on the atms that don’t work are never off so you never know it doesn’t work until you’re right up on it. They go days sometimes weeks at a time with atms that don’t work & im sick of it. Definitely won’t be with chase much longer
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September 2023 by Isa Fernández
No one at the physical office answering the phone. One of the largest banks in the world can't have customer service available to paying customers. I can get anyone at a credit union on the phone with one call.
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September 2023 by paul montoya
It’s not surprising that this location has a 2.5 google rating.Customer service is anemic, employee knowledge is abhorrent, speed of service is horrible and total experience is pathetic.Definitely not returning to this location.
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September 2023 by BLANCHE VILLARREAL
Gerardo is an excellent banker, he went above and beyond to make sure all our questions were answered.
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August 2023 by Claudia Mandujano
What in the world is up with your slow service… you hire a bunch of people who take their sweet time . I get it worked with money critical but teach your people to be efficiently faster. Omg the worst banks to be at.
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July 2023 by Moein Askari
Just terrible that’s all I got to say don’t go to this branch
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March 2023 by Yeysi Garcia
How are you going to provide your customers check writing services but charge their payee $10 fee to cash it if they don’t have an account with you all. How is that ethical? You are conflicting with the services that you provide your customers and trying to push other non-customers to open accounts with you all so they can get a check cashed. Other places where they can cash the checks charge a lot less than that and their fees make sense to charge they are not the financial institution. Try not to end like Wells Fargo
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February 2023 by Randomdan85
Needed to get paperwork notarized and Zack Boothby was epic! Thank you so much for helping me today.
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January 2023 by Crystal Y.
I went in to do a name change and MJ assisted me. He right acknowledged me and was willing to provide assistance. He was also able to accomplish what I was going in for. Excellence customer service! Thank you MJ. -Mrs Young
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January 2023 by Ron P.
I went in to do a name change and MJ assisted me. He right acknowledged me and was willing to provide assistance. He was also able to accomplish what I was going in for. Excellence customer service! Thank you MJ. -Mrs Young
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January 2023 by Allyssa P
Every teller is extremely friendly but there is no reason on planet earth that there should be a FORTY MINUTE wait time in any of the drive thru lines. Hire more people!! Help your team run effectively and efficiently!!! Quite the joke and I will be using different locations from now on!
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September 2022 by Javi Ambrose
I quit moving to another bank horrible staff.
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August 2022 by Let tex
I went in with my daughter to apply for her first credit card and the teller said we needed to go on-line to apply. She was very helpful and gave us all the details on how to apply. I previously had called the 800 number and they said we could apply on line or at the bank.She didn't offer that option at the bank and I mentioned it to her. She went to speak to the banker and he met with us and took the credit card application. Mr. Rodriguez stated that we should have made an appointment but he would squeeze us in between his appointments. He was very helpful and gave my daughter all the information she needed to choose which credit card would work best for her. He had great customer service and put the customer first. Thank you!
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August 2022 by Diego Salazar
I always insert money because of my business around 9pm or 10pm to deposit and the drive thru lanes never wanna work. Please Fix This Technical Issues
