-
November 2023 by And
Estrella was super helpful and very kind. She made the process super easy to understand. Very good experience, highly recommend.
-
September 2023 by George Sand
The person with whom I opened my account, in front of the Walmart near Mainland, was nice, but I have called & been transferred MANY TIMES when I had a question regarding my brokerage account, & when I went inside, at the one closer to Bandera & 1604, I almost had the sense that they were TRYING to destabilize my mind. I do believe that Jamie Dimon is a patriot, though, as he said in his interview in China. Also, I have never been charged a $50 fee, or anything like that, like I did on another well-known, well-respected brokerage. I don't think I've ever actualy gone inside the Chase branch office on De Zavala. I used their drive-thru for information, but was able to get my husband to go inside to deposit funds, after I explained my ordeal at the one on Bandera & 1604 ( where the guy called one of his friends to talk to me, after I wasn't understanding his answer).I've kept my account at Chase open, because they will let you buy stocks that Robinhood doesn't have, for FREE, when TD Ameritrade wanted to charge $5-7. Charles Schwab can also be pricey. Particularly with Scwab, READ ALL THOSE NOTES: 1), 2), 3), 4), etc. That's where I was charged $50 for a penny lithium stock. I had read that they once helped this woman out of her expensive options service, but Schwab made no comment when I asked if they really had to charge me $50. They give you all those notes, & they expect you to read them!Chase has recently added extra information on the stocks you purchase, below the "BUY" button, I think. I haven't looked at it, much, because my stocks are just so Shockingly Down, right now, on Chase, & I don't have a lot of extra $. It might prove very useful, though.The best thing about the Chase branch on De Zavala is the landscaping. You can get a potato taco next door, at Bill Miller, and enjoy a few moments under a very shady palm +other trees, at Chase, watching the cars go by, at a very busy intersection. I once wrote Jim Cramer that I don't know how people in San Antonio buy TSLA, when I never see them, even though the dealership is not that far away. I can't say that, anymore. If you sit at the Chase on De Zavala & I-10, you'll probably see a Tesla go by, even in the first 15-20 minutes.
-
June 2023 by Edward isaac Manriquez
Thank you to Matthew Sowell for helping me set my new account & taking your time to guide me. I appreciate you and the lady staff who greeted me as well.
-
May 2023 by Kolor Green
My cashapp was hacked and $600 was took from my bank account. I then came to the bank closed that account and opened a new one . Today 2 months later the $609 was taken out of my NEW ACCOUNT. This is not right . What is the point of disputing a charge and having o get a new card if you guys will just steal back the $600 that was reverted to me to begin with. I was told this would not happen and could not happen but it did . Now I’m going remove all of my money out of my account I wouldn’t recommend then if I was paid too. Not to mention the ATMS are always broken . -10/10 very disappointed
-
May 2023 by Jolie Gallegos
Really appreciated the $200 bonus when I created my new checking account with them. Very helpful and friendly staff every time I come in. Thank you!
-
March 2023 by Charlotte W.
The recent experience I had with Chase Bank is the most unethical and unfathomable thing that has ever happened to me as a banking custorner.I deposited a check from my mom and instead of disputing it right away, Chase Bank allowed it to be deposited into my account and then on the day it was to be made available to me (which was 2 weeks from the day I deposited it), they froze my account, stating that my mom needed to go into a Chase Bank with two forms of identification in order to verify that she is the maker of the check. Keep in mind that the funds were taken out of her account and placed into my Chase account the day I deposited it. And, my mom is disabled and the closest Chase Bank to her is a 10-hour drive. They also said another day to verify would be to call her but there was no phone number in their system for her and they would not call the phone number I gave them because it couldn't be verified by their system. So, when they froze my account, it was too late to stop payment on my mom's check and her funds sat in my frozen Chase account, and is still there 2 weeks later. I talked to multiple Chase Bank representatives who are located apparently in India. There was a definite language barrier and not only was it difficult for them to understand me, they obviously did not care about my situation.However, I finally talked to a representative last Wednesday who told me that my mom needed to recall the funds." So, I immediately called my mom and she called her bank and they started the process to recall the funds. At the time, they said it would be taken care of within 3-5 business day but on this day (Day 6) the issue is still under review.So, it has been about 5 weeks since I deposited the check and I needed the money for an emergency. Unfortunately, due to all of this chaos, my life has been negatively impacted. I only hope I can recover from the personal damages that this mishap has caused.It makes me wonder if Chase was holding onto my money to cook their books. The amount of the check was significant and maybe they needed it so it would look like they had more money than they really did.If you are thinking about banking at Chase Bank, I highly recommend that you choose a different institution. I have had absolutely nothing but horrible experiences at Chase Bank. At this point, we are just hoping that someone with some intelligence will get involved and save us. Every Chase representative I have talked to in the US says that the company in India has total control over my account and my funds so no one here can do anything to help me.Keep in mind that this is not the only horrible experience I've had with chase Bank. There has been nothing but trouble and inconvenience since the day I opened my account.
-
February 2023 by Silvia Rodriguez
The new guy Matt was AWESOME. Welcone to SA Matt. He provided great service.
-
December 2022 by Judy Brady-Sertich
Fast service, simple to manuver set up. Friendly and helpful staff. Very patient with the elderly. Knowledgeable.
-
November 2022 by Mafer Contreras
Horrible customer service! I have never had such a bad experience with a bank! They steal your money.
-
May 2022 by Paul Bishop
Three employees were standing around chatting. When I walked up, one of them walked away. The one who talked to me said they didn’t have a notary.
-
March 2022 by Juan Lopez
After 25 years of banking with Chase I have closed down my account due to the way I was treated last Friday by their staff all I needed was to do opening a new bank account for my son they weren't willing to help in any way. They said it was only through appointment. There was 4 bank workers if you canCall them that.there no customers but one at the teller all 3 . They would not even help me set up an appointment to open up a bank account let alone try to open up the bank account at that time.
-
March 2022 by Guillerma Gonzalez
On March 1st I deposit my paycheck when I looked at my receipt Chase bank deposit $70,000 in my account by mistake that night I called at 800 number and we started the process to return the money back to my employer ...long process... employees at Chase Bank employees try to help me but unfortunately they need more training and they inform me that they are limited to certain information on my account all they kept telling me at the bank was to call the 800 number which I did I had difficult understanding them due to their heavy accent on March 10th Chase Bank reassured me that everything was fine my employer receives his $70,000 back but my payroll check from March 1st will be held until March 18th I understood I was reassured that everything was back to normal with my account so I thought on March 15th I deposit my payroll check at the same bank to find out they put a hold on that check as well and it will not be released until March 24th as well I called the 800 number and they told me that every time I deposit a check from my employer it will be put on hold I informed her why it was never put on hold before she told me I'm sorry for the inconvenience I informed her how convenient at Chase Bank and you can just brush me off and make me feel that it was my mistake Chase bank has not apologize and none of their employees have ever apologized to me all they ever did was make me feel like a criminal ..... Chase Bank make the mistake and put $70,000 in my Account I didn't ...
-
February 2022 by Anissa Ware
Waited 30 minutes to be told to make an appointment for a week later for a service that took my other bank 5 minutes to do as a walk in.
-
January 2022 by andres murphy
Carrie and Cris without an H we’re extremely helpful advocates of chase bank. I had been having problems with the app and online trouble shoots so I went in person to the dezavala location. Carrie went above and beyond to make sure my every need was handled and did it with the most positive and caring attitude. Cris handled my transactions personally and professionally doing everything he could to make sure I got the information and transactions I needed handled to the tee. These two employees go above and beyond to care for the chase customers that come into the dezavala location. You can tell these two apart when you walk through just from their smile and greeting at the door. Thanks for taking care of a very satisfied chase customer. Definitely the best location in town!
-
January 2022 by Sepehr Bahadorani
Horrible wait time. What took Bank of America 5 minutes to accomplish, it took 2 hours at chase. No wonder they barely have any customers, versus a big, fast moving line at BOA