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February 2024 by Bvssrs Guntur
Chase took 12 days to process a cashier check.And took 10 days to process a personal check when transferring from other bank. When called their check processing dept, they say they have robust process and doesn't see a need for improvement. How will they improve when they don't even see the problem?
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February 2024 by Rucker Olive
If you want an easy banking experience avoid this location. I have waited awhile to leave a review because people can have bad days but apparently every day is a bad day there, especially for Brittany. The people are mostly unprofessional and condensing, but Brittany is by far the worst. If she spent more energy on doing her job as opposed to getting out of it, things would go far more smoothly. I have had multiple experiences with her and none of them ever good. If it is close to closing she will claim she can't find your account. She has claimed they can't take multiple deposits in the drive thru and I would have to go inside, but oh, there is a long line so it would be better to come back tomorrow. Except there was absolutely nobody inside at all. She just lied to try and get rid of me. Another time she was going to have me redo all of my deposit slips, "but it would better to come back and we could review them tonorrow." The most absurd experience here was when her and another woman told me my deposits in my bag were too "messy" so I would need to come back tomorrow. ? Chase, get your house in order because I'm about to take my business account across the street to Frost of you don't.
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May 2023 by Barbara Perales
What a joke! They only have 1 person to do a notary and even if you called ahead someone gets in front of you that takes forever!
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May 2023 by Robert Gonzalez
Alejandra Cuevas was incredible !! Very nice!! Attentive and just a very sweet lady. I was skeptical at first about coming to this bank but just because of Alejandra I’ll be coming back !! Thanks !!
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May 2023 by J. B. Briggs
Good service each time I visit. Cashiers, loan officers, everyone who works at Chase has always been friendly and professional in their dealings.
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May 2023 by M L
Brittany was amazing! I came here today to cash a check from someone who banks here and she was wonderful! She explained there may be a 10.00 fee since I don’t bank here, but checked prior and came back with great news…No fee! She was so friendly and I enjoyed my experience with Chase!
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May 2023 by Morning Star
We are a Private Client- I had an issue with my account, the Private Client banker said he would get back to me. I called left 2 messages for him after I never head from him, no response to my calls. We have three accounts, looking at other options. Why have a private banker who doesn’t do anything?
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February 2023 by Kasie Rizan
We’ve had a great experience with our business banking here. Clint, our banker, goes above and beyond in every way possible!
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January 2023 by Mike Maas
I came in today and was not greeted. I sat in the waiting area for 30 minutes and no employees said anything to me. Then a banker named Christina came to ask if I needed help. I told her what I needed and she told me there were 2 bankers working and I would get the next available. A couple comes in and gets in line for the teller. They have a problem and go sit with a banker to resolve it. Then Christina comes and tells me all the bankers are booked for the day. Horrible service. No one even acknowledged I was there for 30 minutes. Not a hello, not can I help you. I just came in to get skipped in line and sit for 45 minutes. I left and immediately went to the branch off Mainland and Bandera and was taken care of in 15 minutes.
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December 2022 by Jose Reynoso
I have been trying to contact them since 9:30 am and its now 2pm have called both carlos and Clint throughout the day and have yet been able to get through or have them call me back .I can't believe I go through this every time I need help from them ..I time to go somewhere else I guess
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September 2022 by Asoya Davis
Do not visit this branch, tellers are clueless and don’t know what they are doing. Zero customer service, and don’t care attitude… Maybe invest more in educating your staff. Thanks chase for crashing my dream, while holding my cashiers check.
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August 2022 by B. F. Zia
Chase has been super busy and understaffed as of late with long waits to see a personal banker. Fortunately we were greeted by Brittney, who was excellent at customer service. Not only did she help me schedule an appointment, at another branch that had availability but was able to issue new debit cards for me and set up online banking.Really appreciate you!
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July 2022 by Bilal Zia
Chase has been super busy and understaffed as of late with long waits to see a personal banker. Fortunately we were greeted by Brittney, who was excellent at customer service. Not only did she help me schedule an appointment, at another branch that had availability but was able to issue new debit cards for me and set up online banking.Really appreciate you!
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May 2022 by Sarah Miller
I’ve been here a few times using the drive through banking. Friendly and helpful staff!
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April 2022 by May Flowers
Worst location I have ever been to! The people in this office sit around and do absolutely nothing and will not even put a sign on their ATM machine that says out of order. They rely on the electronic notice after you spend 2 minutes working the slow machine until a notice pops up to tell you it is out of order. There were four people sitting around doing nothing including a greeter. Why don't you put some of them to work behind a teller line?
