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February 2024 by Michelle Thompson
Love this branch! Always helpful and friendly.
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November 2023 by Adrian Bustamante
Thank you Victoria for assisting me via telephone with my credit card. Very professional and courteous. ???
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May 2023 by M D.
Rude service who half the time doesn't even know what they're doing. I requested to get a new card since I lost mine nearly 2 weeks ago and still didn't receive even though I ordered it right away. No one was able to confirm where it is and then they tell me I'll have to get it reshipped and wait another 2 weeks unlike other banks that can print a new one in less than 10 mins. I'm closing my account with them as far as their inconsistency remains, the service sucks, the convenience is not convenient, and being provided with false information.
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May 2023 by Larissa M
I would advise everyone to stay away from Chase!
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April 2023 by Luis Javier Lopez
I would like to thank the branch manager for refusing to provide me the service to open a business account. I went to Bank of America where i got it done with a wonderful service.
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January 2023 by James
This is my favorite Chase branch and I’ll go out of my way to be here instead of others. Staff and management are phenomenal and they always have me in and out quickly.
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February 2022 by Nathaniel Ochs
Guy stayed late to make sure mine and my partners business account was open. Has returned all my call in a timely manner, and it still helping us with all our questions everyday.
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October 2021 by Joe Butler
When our financial information was hacked, they were very quick and helpful on freezing our old accounts and opening up new ones. When we walked into the branch the first person we met asked if we needed help. When we explained what had happened we had 2 personal bankers working on the problem immediately. Maybe others found them to be lacking in service but that was definitely NOT our experience.
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April 2021 by N K
Went through drive thru ATM last weekend, noticed there was gang tagging and I notified teller. She said they knew about it for weeks...I suggested they atleast cover it up with duct tape. Someone else saw it this am.. It is a shame hoodlums do this,but also just as shameful that the employees here don't have any self pride or initiative to fix it.
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December 2020 by Oscar Serna
Lazy customer service, worst Chase bank branch I have been to in SA area.
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September 2020 by Alex Mendez
For those of you thinking of opening and account keep looking . Look at reviews and that should give you a over all perspective of their long term service. Had some problems and I was given a 1800 number that after 4 days called me back only to find out it could have been taken care of in the bank. Come on people take better control of your business and STOP using covid as an excuse for no money in the "bank" or closing for a week I will be making changes. Plenty of other banks across 281 and Evans.. thank you
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August 2020 by Lee T.
Not a great experience when I went to this location. First I called last Friday to see if I could go into the bank lobby to make a cash deposit to a family member account that is in another state. Told first had to do a check or money order. Then asked why I can't deposit the cash and basically was told the bank is afraid of money laundering. When I went into this location after going and getting a money order I had the last 4digits of my family members account number, her date of birth and email address and the representative still couldn't deposit it in the right account. They deposited it in my family members spouses account. Not happy.
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July 2020 by Sameer Lakhani
I have never left a review before in my life but the team at this branch deserves a bad review. I have had three bad experiences at this branch and it seems like no one at the branch is actually interested in doing their job. Generally speaking, Chase is a decent bank and the staff at every other branch is incredibly helpful. This branch is certainly an outlier and some serious changes are needed in regards to the customer service at this location. My advice is save your time and go to another branch since they will end up sending you to another branch anyways. They seem to be incapable of doing even simple transactions.
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June 2020 by Jo East
Literally no service ....do not go other banks would love the business
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February 2020 by Stephen Mathis
Needed to access a chase bank for some serious transactions, but even though this branch is the closest after seeing these reviews I’ll take my chances elsewhere, thanks for the heads up??
