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February 2024 by Julio T
Wont cash my customers Chase check, Carlos. Richard . Not helpful, I don't recommend this Branch.
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February 2024 by Taylor Bell
Great JP Morgan Chase location. Staff always friendly.
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January 2024 by C. Isabella Van Vliet
Amazon it’s great! ?
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December 2023 by C G
Atm's always broken long lines inside
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September 2023 by Bianca Martinez
Ordered new card, due to unfair circumstances. (Theft!) Manager was able to expedite a new card with no fee at a different location. I came to this location to order A NEW ONE because the chip, nor swiping works, and I have to pay in order to get it expedited. Why do we play with lives like this? I hope the employees here have access to their money and can put food on their tables because I have to wait 5-7 days to be able to say that for me and my son. Thanks for your little to no help. I should have just called! It is evident everyone is doing the minimum to help customers, starting with the manager. As long as we all get paid right! ?
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September 2023 by J X
This companies policies and customer service are terrorizing, shameful, anxiety inducing and the absolute worst! I wouldn’t be surprised if dealing with their ridiculous and traumatizing behavior has given some of their customers heart attacks!
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August 2023 by S
Absolutely horrible bank! My father died and per his lawyer I have literally everything I need to manage his affairs. This bank refuses to acknowledge my paperwork and is literally holding my mothers funds hostage while claiming we don’t have what’s needed. I think I believe a lawyer who’s been in practice for over 20years and a friend who went to a different bank with the same documentation after their mother died, over these crooks! DO NOT BANK HERE!
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July 2023 by Jane
I visited this branch and had a wonderful experience. Carlos helped my partner and I open a joint checking and savings account together. He truly went above and beyond to get us completely taken care of that day so we didn’t have to come back next weekend, even staying late a few minutes after closing. This is the kind of customer see code that has kept me a chase client for so long and is why my partner is switching over to chase as well. Thank you Carlos!
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June 2023 by DeAnna Acevedo
The wait time in the drive thru is way too long. Seems like there is one teller running all lanes?? More tellers please. The wait time at the window is ridiculous. Been at the window now for over 6 minutes
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May 2023 by Daryl Archuleta
I checked my account last night to see my last deposit in Feb’23. I needed the amount of that deposit. Today I received a check and went to deposit it and the account is closed! I was told closed due to inactivity. I said it’s been less than two months that I haven’t used the account. It’s for a specific contractor to pay new easily. I was told it’s up to them and they don’t have to give any notice! They said I could simply go on the app and open another account. I need to deposit this check and use my debit card! I said give me my check back. I’ll take it to one of my two other banks I can trust. Chase just rose to the top of the worst banks I’ve ever experienced.
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May 2023 by Dorie Kidd Bruce
Good luck getting assistance at the branch. Dropped off Power Of Attorney papers to be scanned and sent to legal. Tried several times to get a response from branch that it was completed and also make follow up appointment for a card. No answer for several days.
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February 2023 by Tanya Thomas
I visited this branch today and had a great experience. April took the time to help me and escalated my concerns. The manager was also very helpful and I totally appreciate it. I felt like I was heard and felt welcomed. Awesome customer service! I recently had a bad experience at another branch, so I had to highlight this great experience.
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January 2023 by Nicholas Rojas
Wanted to open an account and the teller said I needed an appointment to open one. I opened an account simple and easy online by myself afterwards. Do your employees not know simple information, and why would you need an appointment for something so simple anyways.
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January 2023 by Syn Samsung Galaxy S4
Feels like there always slow. Their ATMs are out of order most of the time. It's like why even be there. And they usually say "I may be ur personal banker" but they don't keep the workers at the bank long enough for u to know them, yet alone trust them. Or they ask "what may we do for u to make us ur 1st bank?" They can't. So those r only a few reasons I dropped chase.
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January 2023 by MTB-Rider
Walked in to open a new business account was told they couldn’t see me and I would need to schedule an appointment for a later time