-
February 2024 by Eric Thomas
Your Relationship Banker Mr. Nathanael Bynum is top notch! I have nothing but good things to say about conducting business with him. He goes above and beyond for you.
-
February 2024 by Vida Scott
At this day and age when mobile apps have replaced tellers, it is a breath of fresh air to see smiling faces when you open the front door of a bank. I am talking about everyone I encountered at this Chase branch, from security guard to teller to personal banker. Thank you for holding onto what’s important to us, a real relationship between client and banker!
-
November 2023 by Amanda Gordon
I received a check that was drawing from Chase Bank so I decided to go to this location to cash it. When I arrived, I was greeted by a security guard who was very nice and showed me where to get assistance. Once I got to the service desk, I was greeted by Mikayla. She was very pleasant, patient, and knowledgeable about products and services offered at Chase Bank. Mikayla provided me with so much great information, I decided to open an account. She was so thorough and patient with me. She even listened to me ramble on and on about “life-ing,” lol. I also received further assistance from Nathaniel. I was having issues activating my digital card to my iPhone. He graciously called customer service and helped me every step of the way. On my way out, I was given a nice farewell from the security officer on duty. I would highly recommend this location to anyone looking for a bank with awesome customer service.
-
October 2023 by stephanie ramirez
Horrible customer service two of the workers clearly don't want to work came to open an account for my husband and they were finding any excuse not to help us open an account while trying to rush us. Clearly chase doesn't want customers. Went to Bank of America, afterwards on FM78 and we were treated kindly and they helped us open an account in walk in.
-
October 2023 by MeY
We went to the thru through window to deposit a check. We accidentally filled out the withdrawal form not the deposit form. The “guy” at the window name is Patrick. He was so rude he said we filled out the wrong form and rolled his eyes. He then took long. We got our receipts but he never said everything was fine or thank you or nothing!! This was the WORST experience we had. And it was a big deposit to your bank! Maybe he need a nothing job that fits him. We will not go to this chase ever again.This was on 78 & Foster #000697 @2:30pm
-
September 2023 by Bobbie O.
We went to the thru through window to deposit a check. We accidentally filled out the or form not the deposit form. The "guy" at the window name is Patrick. He was so rude he said we filled out the wrong form and rolled his eyes. He then took long. We got our receipts but he never said everything was fine or thank you or nothing!! This was the WORST experience we had. And it was a big deposit to your bank! Maybe he need a nothing job that fits him. We will not go to this chase ever again. Now we know why this Bank has bad reviews
-
September 2023 by Eduardo Martinez
Came to cash there own check, and since I bank at a different bank, and don’t have an account with them. They charge a $10 cashing fee……smh!
-
July 2023 by Jacqueline Flores
Jeff Burrier, Vice President, of 6596 FM Branch, is truly a Rockstar. I've had the most pleasant experience, this morning. Jeff helped me set up my Chase App. I'm the world's worst, when it comes to technology! He was patient, informative, warm, welcoming & professional, All tied up in a little package. Never lost his patience. Took his time. I just moved back to Texas. Jeff, never made me feel illiterate. He advised me, so I Never have to stand in line again.....Thanks, so much, Jeff, for the Education!!! You really showed me how much you care about your clients.....You truly are a Rockstar......I'm very appreciative, indeed!!!
-
May 2023 by Rockey Singh
Worst service manager have attitude I have business I give business but these guy never help me for change now I stop to come here terrible employee ? I don't want to give any star
-
May 2023 by Robert Martinez
Worse service ever. I understand you are a busy bank but maybe hire more people. The manager made me go back on the line because I needed to buy a lil bit of change for my side business. I was there for more than 1 and a half hours. Not except able. Very rude.
-
February 2023 by Marie knows
What is up with chases drive tru ATMs? 8 out of 10 times, there is always issues. I can't make deposits nor get withdraws. And it's always another chase bank location that is having similar issues.
-
January 2023 by Samy duarte
Awful service from the bank from the teller at drive thru if I can rate this location 0 I would new chase customer and you guys lost my business would be taking it to another bank that value me as a customer.
-
December 2022 by Patrick D
Only tellers. Bad service. All three tellers were just talking amongst themselves for 5-10 minutes while a line of people kept growing before they helped anyone out. On top of that, after the wait I find out they’re useless. When asked about notary services: “go across the street to UPS or another branch”. When asked to open a non-standard account: “You need to make an appointment at another branch”. What’s the point of this place? The people here are useless. The ATM is even more helpful because it responds to you immediately instead of making you wait while gossiping.
-
October 2022 by Daryl Archuleta
It seems no one at chase corporate or anywhere else reads these reviews. I see the same names of employees being cited for poor customer service and bad attitudes.
-
September 2022 by Chris Bohannon
Had a difficult situation with a check written out to my deceased father from an insurance company. A wonderful young man named Isaac was able to assist me. He was super helpful, patient, and courteous during my ordeal. Nice job. Hope someone that works there recognizes this young man for his great work ethic.